Micro enterprise Personalisation, people and possibilities in Nottinghamshire

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Micro enterprisePersonalisation, people and
possibilities in Nottinghamshire

• Angela Catley, Rebecca Stanley and David Bingham

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Introductions

• Your name
• Your interest in this workshop

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What is Community Catalysts?

• A social enterprise and Community Interest
  Company established in 2010
• Know that people have assets, skills, talents and
  imagination (and that these are often hidden)
• Works to harness these talents with people and
  communities to provide high quality small scale
  local care and support services
• Aims to make sure that people wherever they live
  have a real choice of great services and supports

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Control

• Focus on personal budgets and Direct Payments for
  people who are FACs eligible for state funded
  care and support
• Up front allocation of money for people to use to
  meet their needs
• People can take money as a Direct Payment or
  elect to have it managed on their behalf
• Self funders and people who are FACs eligible are
  in the same boat
• Simple?

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The vision

• Real choice and control for people who need care
  and support to enable them to live real lives

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The reality?
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Control doesnt automatically result in choice

• If
• There are no services to choose from
• There is nothing new to choose from (only what
  was always available)
• Control and choice is made so complex, confusing,
  unattractive or scary that people would rather
  get what theyre given
• If there is no information about the choices
  available
• If information isnt accessible or relevant

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Micro providers

• Are local people providing support and services
  to other local people
• Work on a very small scale (5 or fewer workers
  paid or unpaid)
• Are independent of any larger organisation
• Can be run by anyone including people who use
  services, their families, community members, ex
  care workers

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What do micro providers offer people who need
support and services?

• Personal and tailored
• Co-produced
• Flexible and responsive to change
• Choice of services that help people to live their
  lives and meet health and support needs
• Help people to link to their community and build
  social capital
• Help people to make their money go further
• Local people helping other local
  people.....locally

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Community Catalysts and micro providers

• We have developed a way to
• Find
• Engage
• Support
• Connect
• Local people already running something in their
  area or those with a great new idea
• We have worked with approx 26 councils and
  communities across the UK to help them support
  micro providers in their area

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Nottinghamshire micro enterprise project

• Nottinghamshire County Council have been working
  in partnership with Community Catalysts
• Creating the right conditions for micro
  enterprise to flourish
• Since July 2010 there have been 188 enquiries
  made by new, developing and/or established micro
  providers
• Actively working with 50 micro providers

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Support given to providers includes

• Listening to ideas and giving professional
  feedback
• Advice and practical information on regulation,
  training and insurances
• Signposting to other organisations that can also
  help
• Support to understand legal requirements and any
  regulations that might apply
• Support to understand and operate within a
  personalised marketplace

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Nottinghamshire micro enterprise project

• 47 services are delivering a care or support
  service
• 43 of these are new and services include
• Flexible personal support in the home and
  community
• Domestic support
• Volunteering employment support
• Direct Payment support
• Holidays and short breaks
• But this list hides a lot. All the services are
  tiny, most are highly valued and well used, some
  are quirky and imaginative and offer things that
  werent previously available
• Over 600 people receive services and support from
  micro providers in Nottinghamshire

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www.spaceinclusive.co.uk
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Space InclusiveAn Introduction

• Space Inclusive is an East Midlands based Social
  Enterprise set up in 2010 to provide person
  centred services for young adults with learning
  disabilities.

Our aim is to provide a transitions service that
develops skills to enable people to become more
independent and pro active community members.
This can include skills for employment, for
supported/independent living or social
interaction.
www.spaceinclusive.co.uk
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Space InclusiveAn Introduction
Our project was informed by our experiences of
working in Special Schools. Schools typically
provide wraparound care in addition to
educational provision.
Upon leaving school the nature of available
provision changes and this can present barriers
to young people with LDD, whether logistical,
social,academic or financial.
We feel very strongly that there is a place for a
provision that looks at supporting people to
develop skills and strategies to help them
overcome or manage these difficulties, and that
through partnership working we can continue to
provide opportunities for people that are
appropriate and aspirational.
www.spaceinclusive.co.uk
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Personalisation

• Our starting point is always with the individual
  Where do they want to be? What do they like? What
  skills do they have? What are realistic outcomes
  for them?

This is central to the ethos of personalisation.
The user or their representative should be
enabled to exercise choice and control over the
support they receive. And the councils
commissioning arrangements and contracts should
aim to incentivise providers to achieve this.
www.spaceinclusive.co.uk
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Successful partnerships

• We currently work with a number of partners who
  help us to ensure the best possible outcomes and
  that we are able to offer opportunities of a high
  standard.

Current employment partners include University
Hospitals, Nottingham East Midlands Airport and
Nottingham City Council Sport and Leisure.
In addition we work in partnership with other
organisations including micro providers and
providers of specialist activities.
www.spaceinclusive.co.uk
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Where we fit

• People choose to come to our provision because
  they feel that we can support them to move
  forwards.

We have referrals from any number of places
CLDTs, NHS teams, colleges, Connexions/Futures,
other micro providers and self-referrals.
Each individual has their own story. They may
have found previous provision difficult to engage
with, have been out of provision for some time or
may be looking to supplement their existing
provision such as a college course.
www.spaceinclusive.co.uk
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Case studyAdam
Adam has found it difficult to engage in any
projects since he left school. Now 21, he is able
to utilise his passion for bicycles with the
support of Space Inclusive. We have given Adam a
place to work on his bicycles, the support and
encouragement he needs to stay focused on a task
in the workshop and provided a place for him to
have the opportunity to interact with his peers.
Working with us, Adam now runs a business
enterprise using the Internet to sell both
completed bikes and bike parts that he has
reconditioned.
www.spaceinclusive.co.uk
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Space Inclusive fills a need not otherwise
catered for within the age group. They are doing
a wonderful job and we are delighted they have
succeeded in engaging our son! Trish and Keith
Jacobs
www.spaceinclusive.co.uk
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Case study James
James is very self motivated and is actively
seeking paid employment. He works with Space
Inclusive two days each week, which adds
structure and motivation to his schedule,
broadens his social experiences and supports him
with home skills related opportunities. He has
recently begun to write on a freelance basis for
The Left Lion magazine and we have supported him
into part time employment at East Midlands
Airport.
www.spaceinclusive.co.uk
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I enjoy coming as I am treated as an adult and
individual, it has a down to earth approach to
learning and is fun too Brendon 21
www.spaceinclusive.co.uk
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Case study Cameron
Cameron attends Space Inclusive for three days
each week. During this time, we work with him to
maximise his social opportunities. This is
something that Cameron can find challenging, as
his ASD can limit social interaction severely at
times. Through supporting and encouraging him in
different situations we have helped Cameron
discover new interests and skills. We have also
found that his ability to communicate and enjoy
being around others continues to develop,
enabling access to future opportunities.
www.spaceinclusive.co.uk
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Barriers faced by micro (and other developing)
providers

• Tendering and procurement that defines the
  service model and discourages imaginative
  approaches
• Focus on traditional registered or approved
  service models
• Disproportionate or inappropriate regulation and
  rules
• Finding and contacting potential customers
• Knowing what people want to buy
• Where to get practical advice, services and
  information
• Affordable, appropriate insurance
• Unclear and mixed messages about what is needed
• For established providers - serving existing
  users in established ways whilst trying to plan
  for the future

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The result

• Many good things close
• Providers who offer services in impersonal ways
  gain contracts (and status)
• It is unattractive or impossible for new,
  innovative and quirky providers to enter the
  market
• Local authorities are seeking diverse, flexible,
  personal and responsive services but operate
  systems that favour large, traditional providers

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Issues to resolve

• PBs only really offered as Direct Payments or
  managed funds other options not worked out at
  scale
• Strong links to approved provider systems
  these can sometimes reward the wrong kind of
  practice
• DP systems geared towards people employing own
  staff
• Market shaping activity produces imaginative and
  quirky service options (but the system
  inadvertently kills them!)
• Quality issue not tackled strategically
• Brokerage and advice not available or only able
  to see traditional service options. Limited
  investment in new roles/skills
• Limited work on aggregation and collaboration
  instead a focus on each individual

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Linking it all together

• Challenging times
• Thinking in terms of lives rather than services
  helps
• Lots of opportunities and existing assets
• Real potential for local people to provide local
  services for other local people
• Need imaginative ways to assure quality that
  really work for the new market
• Must acknowledge and tackle barriers if real
  transformation is to happen

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• Open discussion and questions

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For further information

• Contact
• angela.catley_at_communitycatalysts.co.uk
• Rebecca.stanley_at_communitycatalysts.co.uk
• www.communitycatalysts.co.uk
• Follow us on twitter _at_CommCats
• mail_at_spaceinclusive.co.uk
• www.spaceinclusive.co.uk