Student%20Supervisors

1
Student Supervisors

• Advice, Hints Encouragement

2
A Student

• Is not someone to argue or match wits with.
• Is a person who needs our assistance in meeting
  his educational needs.
• Is deserving of the most courteous and attentive
  treatment we can give.
• Is the person who makes our salary possible.

3
A Student

• Is the most important person in any educational
  institution.
• Is not dependent on uswe are dependent on him or
  her.
• Is not an interruption of our workthe student is
  the purpose of it.
• Is a part of our process, not an outsider.
• Is not a cold statisticbut a person with
  feelings like our own.

4
Hiring and Paperwork

• Complete the application profile forms ASAP.
• Can only work in one University location.
• 25 hrs/week in session 20 hrs/week international
  students 40 not in session.
• 40 hrs/week if not enrolled but enrolled for 6
  credits next term.
• Student Employment Profile sheet has to be
  completed for Payroll.
• Remind students to have Social Security card and
  photo ID for Payroll.

5
HOURS

• Enter work hours in Banner some units keep paper
  records too electronic signature accepted.
• Recommend students enter hours on a timely basis
  Banner does allow back entry of data.
• Falsification of data for self or friends
  instant dismissal.

6
STUDENT ID

• Students must wear ID at all times when on duty.
• Supervisors can e-mail ID centre with names of
  students for ID production -- give them 24 hours
  to process e-mail.
• If ID lost, e-mail ID centre to let them know
  student needs a duplicate ID.

7
BREAKS

• 15 minute paid break for those working four or
  more hours.
• 30 minute meal break after 5 hours is optional
  must sign out.
• No food or drink allowed at public service points.

8
PAY DAY

• Paid every two weeks.
• Pick up pay stub/cheque from Administration
  must have photo ID.
• Payroll alerts supervisor of end of work study
  money - 100.00 left.
• Delays possible during first 2 weeks of semester
  because of processing paper work.
• Minimize hassle call ahead if student needs to
  talk to Payroll.
• Supervisor should be first contact point.
• Assure student that fixing problem is a high
  priority.

9
Reasons for Dismissal

• Inability or unwillingness to perform to
  supervisors standards.
• Unauthorized/inappropriate use of materials,
  computer accounts, software.
• Chronic or excessive tardiness.
• Abusive/offensive language.
• Discourteous behaviour.
• Poor work habits, e.g. sleeping on job.
• Fudging time records.

10
Addressing Problems

• Arrange specific time to talk during students
  shift.
• Talk in private.
• Provide additional training or explanation of
  duties if necessary.
• Be specific about whats wrong.
• Stress its the behaviour not the person.
• Encourage students input about situation.

11
Dealing with Problems

• Come up with reasonable plan for
  correcting/resolving problems.
• Be clear about your expectations for permanent
  change in a timely manner.
• Give warnings written and/or verbal.
• Dismissal regrettable but sometimes it happens.

12
Catch them doing something GOOD!

• Importance of positive feedback
• Higher productivity
• Retention
• Reputation of libraries
• Have celebrations pizza parties, holiday
  parties, end of semester parties.