Homer F. Rodgers, Assistant Deputy Director

1
Arizona State Veteran Home - Phoenix

• Presented by
• Homer F. Rodgers, Assistant Deputy Director
• Arizona Department of Veterans Services

Joey Strickland Director
Janice K. Brewer Governor
2
In the beginning

• Since we were one of the States chosen for the
  first round of surveys, there was anticipation on
  the part of Administration and staff.unsure of
  what to expect!!!

3
What did we find out???

• Team monitor was in place with the team as they
  surveyed.
• The team was extremely professional in their
  approach. The surveyors explained about the
  potential deficiencies taught not preached.
• Explained the issues encountered as they went,
  and reminded us daily that we could fix.

4
What did it teach us???

• In my 38 years in healthcare, this was the best
  process I have seen.
• Made us much more ready for CMS survey afterward.
• We came from a place where there were mediocre
  surveys in the past, partly due to our inability
  to learn from the process. This new process
  allowed us to learn as we went and correct.
• I hope that the survey process continues as it
  did when the monitor was in place for ours.

5
If you want to look hard, look here..

• Remember that CMS surveys require a systemic
  approach to the development of processes.
• The Life Safety is still the most stringent.
  Keep tabs on your current regulations cause
  thats what they are looking at.

6
As it was in the end.

• We felt the process was extremely professional
• We learned from the surveyors who took the time
  to teach
• We had the ability to fix our problems before
  they became continued deficient practice
• And we are all better for it!
• Questions for me???