Hyperactive Bob

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Hyperactive Bob
Amanda Payne
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Who is Hyperactive Bob?

• Pittsburgh's Hyperactive Technologies has come up
  with a system, based on the computer vision and
  artificial intelligence systems employed by
  robots, to manage the kitchens at quick-service
  restaurants.
• His job is to ensure a more efficient experience
  for consumers and producers at fast-food
  restaurants.

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Problems that need solving

• Slow service
• Too much/ too little food being available
• Stand still drive-thru service
• Inventory inaccuracy
• Poorly trained staff

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BOBs answers

• Bob sees car traffic into the restaurant,
  analyzes that visual data in conjunction with
  historical and real-time point-of-sale (POS)
  data, and directs kitchen employees in real-time
  on what to cook, when, and how much.
• He has a memory that bases future predictions on
  what it has learned at a particular restaurant.
• The time it requires to train new hires has been
  reduced from three months to just over a week
  when using the system.

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System

• Employees interact with Bob through touch screens
  in a two-stage process. They touch the screen to
  indicate they will accept a task, and then touch
  it again after the task has been completed.
• Bob is built on a Windows-based platform with
  off-the-shelf hardware.

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In the field

• Hyperactive Bob has been installed in
  approximately 115 Zaxby's restaurants , various
  Popeye's Chicken and Jack in the Box outlets.
• Zaxbys had seen a 60,000 increase per store in
  gross profit, based on increased customer
  throughput and 8,000 per year in reduced food
  waste.
• The Drive-thru times at participating stores are
  measurably and consistently lower.

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A few drawbacks

• The system uses computer vision systems, which
  tend to be fairly complex, and can sometimes make
  faulty predictions. I.E. a minivan may have only
  one person in it or a person in a single car may
  order food for ten people.
• Each store's needs and order patterns differ.
  Therefore, each system that is set up has to be
  personalized for thsy particular store.
• The Touch Screens have to be able to withstand
  heat and grease. This makes them very expensive.

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Future Goals

• There are 125,000 restaurants in the U.S. that
  could adopt the system.
• Hyperactive Technologies hopes to make
  Hyperactive Bob more wide scale. They hope to
  eliminate the problem of differences between
  restaurants and make the system more versatile.
• Hope to find more eating patterns in order to
  make prediction easier. I.E. use past data to
  predict what people driving certain vehicle types
  may be most likely to order.
• Plans to expand into Australia are already in
  affect.
• Hope to find more cost effective touch screens.