Johan%20Devriendt,[e-mail]

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Storage DatamanagementOpen SystemsKBC

• Johan Devriendt, hoofd midtiersystemenJohan.Devri
  endt_at_kbc.be

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Agenda

• Introduction KBC Group ICT

Storage datamanagement Open
Systems
Questions Answers
3
Agenda

• Introduction KBC Group ICT

Storage datamanagement Open
Systems
Questions Answers
4
KBC Bank Insurance Group

• Ranking
• One of the top 2 banks in Belgium
• One of the top 3 insurers in Belgium
• One of the top 20 banks in Europe
• Leading financial group in Central Europe
• Market share in Belgium
• Banking 20-25
• Insurance 9 (non-life) 22 (life)
• Head office in Brussels
• 50.000 employees
• 13.000.000 clients

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Organizational structure
KBC Group
Secretariat of the Board of directors the
executive Committee
Group Secretary
A. Bergen
Group HR
COOKBCGroup
CFROKBCGroup
EuropeanPrivate Banking
Merchant Banking
Belgium
Central Europe
Group Strategy
F. Florquin
J. Vanhevel
E. Verwilghen
G. Segers
C. Defrancq
H.Agneessens
Group Communication
GroupAudit
GroupCompliance
a multinational group structure
CentralInvestment
DistributionLeadershipCentre
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Market capital Ranking in Euroland
31-01-06
Dec 2004
Jan 2006
Dec 2002
1 BNP Paribas (35 bn) 1 BSCH (57 bn) 1 BSCH (74 bn)
2 BSCH (31 bn) 2 BNP Paribas (48 bn) 2 BNP Paribas (63 bn)
3 BBVA (29 bn) 3 BBVA (42 bn) 3 Unicredito (62 bn)
4 Deutsche Bank (26 bn) 4 Deutsche Bank (35 bn) 4 BBVA (57 bn)
5 ABN AMRO (25 bn) 5 Crédit Agricole (35 bn) 5 Deutsche Bank (50 bn)
6 Société Générale (24 bn) 6 Société Gén. (34 bn) 6 Société Générale (48 bn)
7 Unicredito (22 bn) 7 ABN AMRO (32 bn) 7 Crédit Agricole (44 bn)
8 Fortis (22 bn) 8 Unicredit (27 bn) 8 ABN AMRO (44 bn)
9 Crédit Agricole (14 bn) 9 Fortis (26 bn) 9 Fortis (38 bn)
10 Dexia (14 bn) 10 Intesa BCI (21 bn) 10 Intesa BCI (33 bn)
11 Intesa BCI (12 bn) 11 Dexia (18 bn) 11 KBC (31 bn)
12 Allied Irish Banks (12 bn) 12 KBC (18 bn) 12 San Paolo IMI (26 bn)
13 Bank of Ireland (10 bn) 13 San Paolo IMI (15 bn) 13 Dexia (23 bn)
14 KBC (9 bn) 14 Allied Irish Banks (12 bn) 14 HVB (19 bn)
15 SanPaolo IMI (9 bn) 15 HVB (12 bn) 15 Commerzbank (19 bn)
16 Banco Popular (8 bn) 16 Bank of Ireland (11 bn) 16 Allied Irish Banks (16 bn)
17 HVB (7 bn) 17 Bco Popular (10 bn) 17 Erste Bank (14 bn)
18 Mediobanca (6 bn) 18 Commerzbank (9 bn) 18 Capitalia (14 bn)
19 Bca MPS (6 bn) 19 BA-CA (9 bn) 19 Bank of Ireland (13 bn)
20 Bco Popular (5 bn) 20 Mediobanca (9 bn) 20 Nat. Bank of Greece (13 bn)
DJ EuroStoxx Banks constituent
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Unique Multi-Channel Distribution Platform in
Belgium
KBC Group
Leasing/Factoring
Traditional Retail/SMEBanking
MerchantBanking
CapitalMarkets / Trading
Asset Mgt. / PrivateBanking
Insurance/ Re-insurance
Stock Brokerage
Products
892 retailbranches
29 corporatebranches
25 privatebankingbranches
584 tied insuranceagents
723 Centea bank agents
Distribution
Internet / electronicchannels
2.700.000 retail clients 13500 corporate
clients 800 multinationals 19000 private banking
clients
Clients
dd.31-12-2005
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Geographical presence in Europe
Top-3-player in BelgiumRetail bancassurancePriva
te bankingCorporate banking
Top-3 bank/insurance player in CEE-5Czech
RepublicHungarySlovakiaPolandSlovenia
European private banking network gt100 locations
across 9 other countriesFrance and
MonacoGermanyItaly (sold to BANIF)LuxembourgNe
therlandsSwitzerlandUK
Selective corporate banking network selective
presence in 6 countries outside Belgium and
CEEFranceGermanyIrelandNetherlandsUK
looking for more investments in Central and
Eastern Europe
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KBC Group's current presence in Central Europe
Poland (banking) Ranking 9th Market share
4 Clients 0.9 m. Branches 333
Poland (non-life/life insur.) Ranking 2nd /
8th Market share 11 / 2 Clients (est.)
1.8 m.
Czech Republic (banking) Ranking 2nd
Market share 21 Clients 3.0 m. Branches
218 ( 3400 points of sale-PO)
Czech Republic (non-life/life insur.) Ranking
6th / 4th Market share 4 / 9 Clients
0.7 m.
Slovakia(non-life/life insur.) Ranking 6th /
8th Market share 4 / 4 Clients 0.2 m.
Slovakia (banking) Ranking 4th Market share
7 Clients 0.2 m. Branches 99
Hungary (non-life/life insur.) Ranking 6th /
6th Market share 4 / 4 Clients 0.4 m.
Hungary (banking) Ranking 2nd Market share
11 Clients 0.8 m. Branches 158
Slovenia(non-life/life insur.) Ranking - /
4th Market share - / 8 Clients 0.1m
Slovenia (banking) Ranking 1st Market share
42 Clients 2.0 m. Branches 395
Market share is average of share in customer
credits and in customer deposits
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KBC outside Europe
Tehran
NanjingShanghai Taipei Kaohsiung Taichung Hong
Kong Shenzhen Labuan Kuala Lumpur Singapore
New York Los Angeles Atlanta
Mumbai
Chennai
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KBC Group ICT
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ICT in a bank boring or not?
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Group ICT

• Employees
• Belgium 1.820 KBC 500 external consultants
• Central Europe 1.300 KBC
• India 250 Valuesource (100 daughter of KBC)
• Services
• Delivering end-to-end ICT solutions (software,
  hardware, service)
• Maintenance of ICT solutions
• Hosting services
• Network infrastructure management
• Clients
• KBC Group Belgium
• KBC Group international
• Other corporate clients in the Benelux (Orbay,
  IFB, )
• Turnover 650 mn

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Our ICT organisation

• Client focused
• Strong governance business-ICT alignment
• Best-in-class ICT services
• Organisation
• Process driven
• Matrix organisation project approach
• Fast growing international project portfolio
• Technology architecture
• Fast follower in new technologies
• High availability
• Architecture driven
• Integrator of components
• Multi-sourcing
• Core business by our own people
• Fixed price outsourcing package solutions for
  non-core (e.g. SAP)
• External consultants for temporary needs
• India for technical implementations conversions

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A multi-channel distribution platform requires
Head office
Clients
Distribution Channels
Product factories
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a 3-tier architecture
? Mainframe Bank ?
Mainframe Insurance ?
Mainframe FinForce ? Kennisbank
Tier 1
Tier 2
Tier 3
IntegrationSteering
Presentation
Business Logic Data
(frontend)
(midtier)
(backend)
Data transport
Belgacom
Telindus
Browser in
Branches online (PC)
Server park (Unix)
Central Servers (mainframe, Unix)
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ICT infrastructure (Belgium only)
1000 network printers multifunctionals
KBC Datacenter is one of the largest in Belgium
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Our ICT organisation
Datacenter
Applications Development
Work preparation
Work preparation
Projects
Projects
Service
Service
Support for ICT processes tools
Support HRM, Finance, Procurement, Security,
Communication
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Functions in ICT Belgium (numbers)
Datacenter
Applications Development
Business analyst (65)
Work preparation
Work preparation
Technology Analyst (15) System Analyst (15)
Program manager (35) Project Leader (100) Analyst
(300) Technical Designer (210) Programmer (250)
Projects
Projects
Project Leader (20)
Team Leader (40) Service Delivery Owners
(11) System Engineer (280) Operational System
Engineer (200) Operator (150)
Service
Service
Team Leader (40) Application Engineer
(300) Programmer (250)
Architect (12) Support data process modelling
(50) Support methods (40) Support tools (50)
Support for ICT processes tools
HRM Resource Manager (12) Trainer Knowledge
Manager (15) Financial Analyst (12) Procurement
(10) Information risk Security (10)
Support HRM, Finance, Procurement, Security,
Communication
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The ICT offices
Antwerpen
Brugge
Gent
Hasselt
Mechelen
Roeselare
Aalst
Leuven
Brussel
Head officesData centersLocal offices
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Vision on HR

• Knowledge management
• Internal external training
• e-learning
• Knowledge management communities
• Technical personal skills
• Mentors coaching
• Open university (Open Leren)

• Communication
• Intranet
• Newsletter ICT
• Newsletter KBC
• Video news KBC
• ICT Forum
• Technology Forum

Motivated people with the right skills, at the
right moment, at the right place, now and
tomorrow.

• Career development
• Performance appraisals
• Assessments
• Talent management
• Function descriptions
• Career paths
• Career coaching by resource manager

• Staffing
• Internal vacancies published
• Central staffing of all projects by resource
  managers
• Active rotation of people

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Agenda

• Introduction KBC Group ICT

Storage datamanagement Open
Systems
Questions Answers
23
Storage datamanagement agenda

• Some thoughts about datacenter strategy
• What can you find in our datacenter?
• What does this mean for storage?
• What are the challenges for today and tomorrow?
• How do we start with it?

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Datacenter strategy some thoughts

• KBC ICT preferred supplier of ICT services for
  KBC Bank Insurance
• Bank Insurance main customer of datacenter
  activities
• But also shift of focus towards
• Insourcing
• Companies member of KBC Group (e.g. KBC Lease)
• Non KBC companies (e.g. Orbay)
• Central Europe
• Hosting group wide applications in Belgium
• Providing server infrastructure services abroad

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Whats in our datacenter?

• Server infrastructure number of operating
  systems
• Unix
• Sun-Solaris /- 500 (essentially application
  web servers)
• HP-UX /- 100 (essentially Oracle database
  servers)
• IBM-AIX /- 20
• Windows /- 700 (essentially application SQLS
  database servers)
• VMWare ESX /- 50 (virtualizing 230 Windows
  o.s.)
• Mainframe z/OS

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What about storage?

• The facts for storage open systems
• 2 storage clouds
• Front end storage by NAS appliances
• delevering storage for our 20000 desktops
• Back end storage by SAN infrastructure
• delevering storage for our 1400 Unix and Windows
  servers
• All backup up by a central automated tape
  infrastructure
• SAN storage cloud
• Dispersed over 2 datacenters (Mechelen Leuven)
• With a little help from our DWDM network
  infrastructure
• All our production data is synchronously
  replicated from Mechelen to Leuven!!
• Fibre channel protocol
• Dual fabrics for redundancy
• High end storage arrays 99.999 availability
• NAS storage cloud
• Will be DRP enabled in 2008
• Clustered NAS appliances for high availability

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What about storage? (2)

• The naked numbers of our SAN-based disks (1Q07)

Vendor Type Netto used capacity (in TB)
EMC² DMX3000 74
Hitachi Data Systems HDS9960 29
HP XP1024 23
IBM DS8300 106
IBM ESS-800 12
Hitachi Data Systems HDS9960 57
EMC² Symmetrix 8830 17
O.S.
M.F.
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What about storage? (3)

• Naked numbers of our NAS-based disks (1Q07)

Vendor Type Netto used capacity (in TB)
NetApp FAS980C 23
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What about storage? (4)

• Naked numbers of our tape infrastructure

Vendor Type Netto used capacity (in TB)
Sun-Storagetek STK 9610 220
Sun-Storagetek SL8500 1600
O.S.
M.F.
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What about storage? (5)

• SAN topologie (1Q07)

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What about storage? (6)

• NAS topologie (1Q07)

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Storage challenges

• Controllable growth
• Efficient datamanagement
• Transparancy for storage admins
• Location independence
• No loss of critical data
• Multi customer
• Stable technology

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Controllable growth

• A spectacular storage boost
• Due to growth in
• Servers
• Email
• Files (Word, Excel, )
• In other words doing more business!!

2005 2007
SAN based disks 25 TB 126 TB
NAS based disks 6 TB 23 TB
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Efficient datamanagement

• Why?Spectacular growth on the same
  infrastructure means everything takes longer and
  costs more
• reponse time, backup, recovery, searches, data
  migration
• How?
• Information Lifecycle Management put the data on
  the right media according to its value
• Storage tiering
• Enormouschallenge!!

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Transparancy for storageadmins

• Whygrowth leads to diverse infrastructure which
  leads to potential inefficiencies in storage
  management
• How?
• Storagevirtualisation
• Further automation
• Uniformprocedures methods

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Location independence

• Why?
• Because we are becoming a European ICT group
• With different geographically located data
  centers
• With different people (language!)
• How?
• Working together with our CE colleagues
• International teams!
• Uniform procedures, tools methods
• Consolidation

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No loss of critical data

• Why?
• Our customers wouldnt be pleased if we did lose
  their data ?
• How?
• By designing a backup infrastructure thats up to
  the challenge!
• Best-of breed tape drives
• Disk-to-disk backups
• Data deduplication

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Multi customer

• Why?
• Interference between different storage customer
  groups is not wanted
• Especially with non-KBC customers
• How?
• Redesign current storage infrastructure
• Security
• Encryption
• Separation of duty

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Stable technology

• Why?
• Downtime is not acceptable anymore
• How?
• By making choices
• Going for mainstream technology
• Not being on the cutting edge of the technology
  market, but a close follower
• Market leaders

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How do we start with all this?

• Some of the projects that will be started in
  2007-2008
• Pre study BLM (brol lifecycle management)
• Pre study SAN switches
• Pre study and project Very large database
  backup
• Pre study and project Backup end user data
• Pre study design storagecatalogue
• RFP new storagebox
• Pre study redesign tier 4
• Storage workshops with CE

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Agenda

• Introduction KBC Group ICT

Storage datamanagement Open
Systems
Questions Answers
42
Questions Answer
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KBC werft 150 ICT-ers aan in 2007
Zin om te groeien ?
Solliciteren kan via mail met CV naar
ictjobs_at_kbc.be of via www.kbc.be/jobs

• Wat bieden we?
• Een ruim opleidingsaanbod en doorgroeimogelijkhede
  n in ICT en business
• Ruimte voor specialisten en generalisten
• Een professionele ICT-omgeving met een ruime
  waaier aan technologieën, processen en business
  projecten
• Lokale en internationale mogelijkheden
• Een competitieve verloning met extralegale
  voordelen