MTAC Workgroup 114

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• MTAC Workgroup 114
• Service Performance Measurement Periodicals

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Service Performance Measurement Periodicals

• Guiding Principles?
• Measurement break outs, at a minimum, must mirror
  service standards to ensure standards are being
  met
• Measurement data collection/availability should
  go beyond standards in terms of granularity to
  identify service issues
• Different audiences may need different data
• Industry prefers passive measurement systems
  where practical and cost-effective

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Service Performance Measurement Periodicals

• Guiding Principles (contd)
• A regular formal review process for re-evaluating
  measurement should be recommended
• Others?

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Service Performance Measurement Periodicals

• What Periodicals mailstreams need to be measured?
• Machine-Processed Flats
• Manually-Processed Flats
• DDU-entered Flats
• Letters? (Est 1.5 of Pers volume)
• Others?

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Service Performance Measurement Periodicals

• How should aggregate Periodicals measurement data
  be grouped/reported?
• By Shape? (letters/flats)
• By Processing Method? (machinable/non-machinable)
• By Presort Level?
• By Drop Ship Entry Level?
• By what geographic break out?
• Others?

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Service Performance Measurement Periodicals

• What data should be included in aggregate
  Periodicals measurement reports?
• Induction (Start the Clock)
• In-process scans?
• Facility entry/exit scans?
• Delivery (Stop the clock/proxy?)?
• Other?

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Service Performance Measurement Periodicals

• Do Periodicals mailers need
• Access to aggregate data, with user-defined drill
  down capabilities (e.g., granularity as user
  desires)?
• Real-Time? Daily? Weekly? Monthly? Quarterly?
• USPS aggregate data reports?
• What aggregate groups? Frequency? Access?
  Report Design?
• Both?
• Other?