Introduction KBC ICT Services

1
Introduction KBC ICT Services

• Katholieke Hogeschool Leuven
• 22/10/09 29/10/09

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KBC Group Mission

• KBC has the ambition to being an integrated
  bancassurance group, catering mainly for
  retail customers, private banking clientele and
  small and medium-sized enterprises with a
  geographic focus on the home markets of Belgium
  and Central and Eastern Europe and a selective
  presence in the rest of the world.

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KBC in ..
Belgium Luxemburg U.K. Ireland France Spain Nether
lands Germany Switzerland Monaco Italy Poland Czec
h Rep.
Slovakia Hungary Slovenia Serbia Bulgaria Bosnia R
omania Russia Latvia Lithuania Ukraine Turkey
KBC Group in the World
USA
Japan China Taiwan Hong Kong Malaysia Singapore
Dubai
India
Australia
New Zealand
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KBC Group Facts Figures

• Headquarters in Brussels
• Ranking
• The number 2 bancassurance player in Belgium
• Number 19 bank in Europe
• Top player in Central Eastern Europe
• Market share in Belgium
• Banking 21
• Insurance 9 (non-life), 14 (life)
• Total headcount ca 63 000
• Belgium ca 20 000
• CEE ca 37 000
• Rest of the world 6 000
• Total number of customers ca 13 000 000
• Belgium ca 3 900 000
• CEE ca 8 500 000
• Rest of the world ca 800 000

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Unique Multi-Channel Distribution Platform in
Belgium
KBC Group
Leasing/Factoring
Traditional Retail/SMEBanking
MerchantBanking
CapitalMarkets / Trading
Asset Mgt. / PrivateBanking
Insurance/ Re-insurance
Stock Brokerage
Products
892 retailbranches
29 corporatebranches
25 privatebankingbranches
584 tied insuranceagents
723 Centea bank agents
Distribution
Internet / electronicchannels
2.700.000 retail clients 13500 corporate
clients 800 multinationals 19000 private banking
clients
Clients
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Presence in CEE
New markets Russia Total assets 4 bn Bank
ranking Top-25 Entry 2007 Bulgaria Total
assets 1 bn Bank ranking Top-10 Insurance
ranking Top-3 Entry 2007 Serbia Total assets
0.2 bn Bank ranking Top-25 Entry 2007
Main markets Czech Republic Total assets 30
bn Bank ranking Top-3 Insurance ranking
Top-5 Entry 1999 Hungary Total assets 12
bn Bank ranking Top-3 Insurance ranking
Top-10 Entry 2000 Poland Total assets 7
bn Bank ranking Top-10 Insurance ranking
Top-3 Entry 2001 Slovakia Total assets 6
bn Bank ranking Top-5 Insurance ranking
Top-10 Entry 1999 Assets in bn euros as at 31
Dec 2008 Entry year means year of
majority-holding acquisition
RUSSIA
ESTONIA
ESTONIA
LATVIA
LITHUANIA
BELARUS
POLAND
UKRAINE
CZECH REP
SLOVAKIA
HUNGARY
ROMANIA
BULGARIA
SERBIA
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Important player in CE
Bank Insurance Life/ Non-Life
Poland Ranking Top-10 Top-3
Market share 4 6/10
Clients 1.0 m. 2.1 m.
Branches 401
Czech Ranking Top-3 Top-10
Republic Market share 22 9 / 5
Clients 3.0 m. 0.75 m.
Branches 309 (3350 points of sale-PO) 309 (3350 points of sale-PO)
Slovakia Banking Top-5 Top-10
Market share 10 4 / 2
Clients 0.4 m. 0.2 m.
Branches 167
Hungary Ranking Top-3 Top-10
Market share 9 3 / 4
Clients 0.9 m. 0.5 m.
Branches 256
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KBC a lot of brands
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KBC Group
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ICT in a bank boring or not?
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KBC ICT Services

• Employees
• Belgium 1.882 KBC 400 external consultants
• Central Europe 1.328 KBC
• India 290 Valuesource (100 daughter of KBC)
• Services
• Delivering end-to-end ICT solutions (software,
  hardware, service)
• Maintenance of ICT solutions
• Hosting services
• Network infrastructure management
• Clients
• KBC Group Belgium
• KBC Group international
• Other corporate clients in the Benelux (Orbay,
  IFB, )
• Turnover 2009 700 mn

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Geographical spread Europe India
(ValueSource)
Europe Belgium Poland Czech Republic Slovakia Hun
gary
India
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Our ICT organisation

• Client focused
• Strong governance business-ICT alignment
• Best-in-class ICT services
• Organisation
• Process driven
• Matrix organisation project approach
• Fast growing international project portfolio
• Technology architecture
• Fast follower in new technologies
• High availability
• Architecture driven
• Integrator of components
• Multi-sourcing
• Core business by our own people
• Fixed price outsourcing package solutions for
  non-core (e.g. SAP)
• External consultants for temporary needs
• India for technical implementations conversions

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A multi-channel distribution platform requires
Clients
Distribution Channels
Product factories
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a 3-tier architecture
? Mainframe Bank ?
Mainframe Insurance ?
Mainframe FinForce ? Kennisbank
Tier 1
Tier 2
Tier 3
Presentation
IntegrationSteering
Business Logic Data
(frontend)
(midtier)
(backend)
Data transport
Belgacom
Telindus
Browser in
Server park (Unix)
Central Servers (mainframe, Unix)
Branches online (PC)
Thin client thin server
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ICT infrastructure (Belgium only)
10.500 network printers multifunctionals
KBC Datacenter is one of the largest in Belgium
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Organisation Chart
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Functions in ICT Belgium
Datacenter
Applications Development
Work preparation
Work preparation
Projects
Projects
Service
Service
Support for ICT processes tools
Support HRM, Finance, Procurement, Security,
Communication
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Functions in ICT Belgium (numbers)
Datacenter
Applications Development
Business analyst (65)
Work preparation
Work preparation
Technology Analyst (15) System Analyst (15)
Program manager (35) Project Leader (100) Analyst
(300) Technical Designer (210) Programmer (250)
Projects
Projects
Project Leader (20) Program Manager (5)
Team Leader (40) Service Delivery Owners
(11) System Engineer (280) Operational System
Engineer (200) Operator (150)
Service
Service
Team Leader (40) Application Engineer
(300) Programmer (250)
Architect (12) Support data process modelling
(50) Support methods (40) Support tools (50)
Support for ICT processes tools
HRM Resource Manager (12) Trainer Knowledge
Manager (15) Financial Analyst (12) Procurement
(10) Information risk Security (10)
Support HRM, Finance, Procurement, Security,
Communication
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The ICT offices
Antwerpen
Brugge
Gent
Hasselt
Mechelen
Roeselare
Aalst
Leuven
Brussel
Head officesData centersLocal offices
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ICT career perspectives
Higher Managerial Level
Lower Managerial Level
Middle Managerial Level
ENTRY School leaver Bachelors degree
ICT Expert
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KBC hires 150 new ICT employees next year
You can apply by mail with your CV attached to
ictjobs_at_kbc.be or via www.kbcworld.be

• What do we offer ?
• A wide range of training and growth opportunities
  within ICT and business
• Room for expert as for generic functions and
  careers
• A professional ICT environment with a wide range
  of technologies, processes and business processes
• Local and international opportunities
• A competitive salary with extra legal benefits

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Vision on HR

• Knowledge management
• Internal external training
• e-learning
• Knowledge management communities
• Technical personal skills
• Mentors coaching
• Open university (Open Leren)

• Communication
• Intranet
• Newsletter ICT
• Newsletter KBC
• Video news KBC
• ICT Forum
• Technology Forum

Motivated people with the right skills, at the
right moment, at the right place, now and
tomorrow.

• Career development
• Performance appraisals
• Assessments
• Talent management
• Function descriptions
• Career paths
• Career coaching by resource manager

• Staffing
• Internal vacancies published
• Central staffing of all projects by resource
  managers
• Active rotation of people

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Questions Answers
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