HCSCC Charter alignment

1
HCSCC Charter alignment
Private Patients Hospital Charter Your rights and responsibilities as a private patient in a public or private hospital HCSCC Charter
1. ACCESS Right to access health and community services
2. SAFETY Right to be safe and free from abuse
3. QUALITY Right to quality service
Treatment with respect and dignity you can expect to be treated with courtesy and have your ethnic, cultural and religious practices and beliefs respected. Care and support from nurses and allied health professionals staff who attend you should always identify themselves. 4. RESPECT Right to be treated with respect
Information about your treatment you should be given a clear explanation of your diagnosis, your treatment (and any associated risks), the associated cost, and other treatment options available. Informed financial consent you should be provided with information about the costs of your proposed treatment. Seek advice about costs - from your private health insurer, doctor/s and hospital about expected costs. Visitors you should be given information about visiting arrangements, including family access. Provide accurate information to help doctors / specialists and hospital staff, you need to provide information about your family medical history, allergies, conditions affecting you, treatment or medications 5. INFORMATION Right to be informed
Participate in decisions about your care except in an emergency where it is not possible, your consent should obtained prior to any treatment. You should be consulted about the continuing care that you may need after you leave hospital. Other medical opinions - you can ask for referrals for other medical opinions. 6. PARTICIPATION Right to actively participate
Confidentiality and access to your medical records your personal details will be kept strictly confidential. You are entitled to see and obtain a copy of your medical records / personal information. 7. PRIVACY Right to privacy and confidentiality
Comments or complaints you should raise your concerns with the staff caring for you or the hospital. If you are not satisfied with the response, you can raise your complaint with your state health complaints body, your health insurer or the Private Health Insurance Ombudsman. 8. COMMENT Right to comment and / or complain