Human%20Resource%20Management

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Human Resource Management

• Chapter 12

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Definition of Human Resources Management

• The process of attracting, developing and
  maintaining a quality workforce that supports an
  organizations mission, objectives and strategies.

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Human Resources involves

• Attracting the right people to the organization
  in order to find the best person for the job.
• Developing effective workers who will perform to
  the best of their abilities through training,
  assessing and guidance.
• Maintaining a quality workforce by providing
  employees with what they want in order for them
  to be satisfied and happy.

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LEGAL FRAMEWORK IN HR

• Employment Equity Treating all employees fairly
  regardless of sex, race, religion, age national
  origin or colour.
• A legal and emotional issue
• Intentional discrimination is illegal
• There is said to be four designated group who do
  not receive equitable treatment in employment
  women, visible minorities, Aboriginal people,
  persons with disabilities

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LEGAL FRAMEWORK IN HR

• Discrimination when someone is denied a job or a
  job assignment for reasons not to be job relevant
• You cannot be denied a job if you are too short,
  too tall, overweight, over 50 or if you have
  orange hair
• If there is a justifiable reason for someone not
  to get hired, then it is perfectly legal. BONA
  FIDE OCCUPATIONAL QUALIFICATIONS are justifiable
  reasons for discrimination based on business
  reason of safety and effectiveness.

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Canadian Human Rights Act

• Deals with complaints concerning discrimination
• The Canadian Human Rights Commission (CHRC) will
  take action if they feel there is sufficient
  grounds of discrimination
• Individuals have a right to issue a complaint if
  they feel they have been discriminated against
• The CHRC may refuse to accept a complaint if it
  has not been filed within a certain period of
  time, it is believed to be minor, or if it was
  filed in bad faith.

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Sexual Harassment

• Occurs as behaviour of a sexual nature that
  affects a persons employment in the working
  environment which includes
• unwelcome advances
• requests for sexual favour
• verbal or physical conduct
• Organizations must have a sexual harassment
  policy in place with the proper steps to take if
  a worker experiences sexual harassment

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Sexual Harassment

• Examples of sexual harassment
• http//www.youtube.com/watch?vLBRAnQ8vzmofeature
  related
• http//www.youtube.com/watch?vbojKifKPkPkfeature
  related
• http//www.youtube.com/watch?v3b7QwYQRiqwfeature
  related

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How do organizations attract a quality workforce?

• Recruitment
• Activities designed to attract a qualified pool
  of job applicants to an organization.
• Steps in the recruitment process
• Advertisement of a job vacancy.
• Preliminary contact with potential job
  candidates.
• Initial screening to create a pool of qualified
  applicants.

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How do organizations attract a quality workforce?

• Recruitment methods
• External recruitmentcandidates are sought from
  outside the hiring organization.
• Internal recruitmentcandidates are sought from
  within the organization.

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How do organizations attract a quality workforce?

• Selection
• Choosing from a pool of applicants the person or
  persons who offer greatest performance potential.
• Selection Steps
• Completion of a formal application form
• Interviewing
• Testing
• Reference checks
• Physical examination
• Final analysis and decision to hire or reject

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How do organizations attract a quality workforce?

• Step 1application forms
• Declares individual to be a job candidate.
• Documents applicants personal history and
  qualifications.
• Personal résumés may be included.
• Applicants lacking appropriate credentials are
  rejected at this step.

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How do organizations attract a quality workforce?

• Step 2interviews
• Exchange of information between job candidate and
  key members of the organization.
• Guidelines for conducting interviews
• Plan ahead.
• Create a good interview climate.
• Conduct a goal-oriented interview.
• Avoid questions that may imply discrimination.
• Answer the questions asked of you and others
  that may not be asked.
• Take notes.

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How do organizations attract a quality workforce?

• Step 3employment tests
• Used to further screen applicants by gathering
  additional job-relevant information.
• Common types of employment tests
• Intelligence
• Aptitudes
• Personality
• Interests

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How do organizations attract a quality workforce?

• Step 3employment tests
• Assessment center
• Evaluates a persons potential by observing
  his/her performance in simulated work situations.
• Work sampling
• Evaluates a persons performance on a set of
  tasks that replicate those required in the job
  under consideration.

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How do organizations attract a quality workforce?

• Step 4reference and background checks
• Inquiries to previous employers, academic
  advisors, coworkers and/or acquaintances
  regarding
• Qualifications
• Experience
• Past work records
• Provides information that cannot be discovered
  elsewhere in selection process.

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How do organizations attract a quality workforce?

• Step 5physical examinations
• Ensure applicants physical capability to fulfill
  job requirements.
• Basis for enrolling applicant in life, health,
  and disability insurance programs.
• Drug testing is done at this step.

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How do organizations attract a quality workforce?

• Step 6final decision to hire or reject
• Best selection decisions will involve extensive
  consultation among multiple parties.
• Selection decision should focus on all aspects of
  the candidates capacity to perform the
  designated job.

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How do organizations develop a quality workforce?

• Socialization
• Process of influencing the expectations,
  behavior, and attitudes of a new employee in a
  way considered desirable by the organization.
• Orientation
• Set of activities designed to familiarize new
  employees with their jobs, coworkers, and key
  aspects of the organization.

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How do organizations develop a quality workforce?

• Training
• A set of activities that provides the opportunity
  to acquire and improve job-related skills.

• On-the-job training
• Job rotation
• Coaching
• Mentoring
• Modeling
• Off-the-job training
• Management development

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How do organizations develop a quality workforce?

• Performance management systems ensure that
• Performance standards and objectives are set.
• Performance results are assessed regularly.
• Actions are taken to improve future performance
  potential.

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How do organizations develop a quality workforce?

• Performance appraisal
• Formally assessing someones work accomplishments
  and providing feedback.
• Purposes of performance appraisal
• Evaluationlet people know where they stand
  relative to objectives and standards.
• Developmentassist in training and continued
  personal development of people.