E-banking in Hong Kong

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E-banking in Hong Kong

• Financial institution in Hong Kong
• Group 6

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Presentation Agenda

1. Introduction
2. Criteria to be the good e-banking
3. Example of Hong Kong e-banking
4. The Best e-banking provider in 2005
5. Conclusion

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Introduction

• Provide banking services through electronic
  channel or electronic devices
• First provided at 1999
• By Hang Seng Bank
• About 66 restricted banks providing e-banking in
  Hong Kong now
• Services involve insurance, investment, mortgage,
  credit card, personal credit etc.

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Features of a good internet bank

• Solid and Sophisticated Security Systems
• Posted privacy policies
• Real time, not batch processing
• 24 hours phone access
• The site offer you the world in financial services

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Features of a good internet bank

• Solid and Sophisticated Security Systems
• Provide details of the security statement
• Automatically log off if unused for a certain
  amount of time
• Any guarantee will be covered the loss

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The largest financial institution in U.S

• Well Fargo
• ? Remove fund without your approval
• ? guarantee covering 100

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Features of a good internet bank

• Privacy
• Why they take the information
• How they will use the information
• Who they will share the information

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Why HSBC take the information?

• To understand your financial needs and to conduct
  their business.
• To provide you with better customer services and
  products.

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How HSBC will use the information?

• Keep your personal information on their records
  accurate and up-to-date

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Who will share the information with HSBC?

• All HSBC Group companies
• All their staff
• All third parties with permitted access to your
  information
• Governmental or judicial bodies or agencies or
  their regulators

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Features of a good internet bank

• Real Time Processing
• Transaction instantly
• Available to check the updated account at ATM
• Service Hotline
• Phone number clearly posted
• 24 X 7 hotline services
• Staffs available for the lines

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• E-Banking services

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HSBC

• 4 types of e-banking services
• Internet Banking
• Phonebanking
• Self-service banking
• Mobile Banking

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HSBC Internet Banking

• Investment services
• Securities, bonds and unit trusts trading
• Deposit services
• IPO services

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HSBC Internet Banking

• General banking services
• Payment services
• Fund transfers
• 24-hour currency exchange service
• ForEx / Renminbi Switching services
• Instant account opening service

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HSBC Phonebanking

• General Banking Services
• Balance enquiries
• Fund transfers
• Exchange rates, deposit rates and gold price
  enquiries
• Bill payments
• Cheque and fund transfer status enquiries
• Request for statements, cheque book and ATM
  PIN
• Request product or service information by fax

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HSBC Phonebanking

• Investment Services
• Stock, index and unit trust fund price
  enquiries
• Order placement, amendment and cancellation
  for stocks and unit trusts
• Order status enquiries
• Portfolio enquiries
• Statement request
• Request unit trust fund price and fact sheets
  by fax

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HSBC Self-service banking

• Over 110 locations in Hong Kong, Kowloon, New
  Territories and outlying island
• ATMs
• Cash Deposit Machines
• Instant Balance Machines
• Cheque Deposit Machines
• Passbook Update Machines
• Online Financial Services Terminals

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HSBC Self-service banking

• Banking services
• deposit/ withdrawal
• fund transfer
• balance enquiries
• passbook update

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HSBC Mobile Banking

• Banking and investment operation
• securities transaction and enquiries through
  Order Confirmation Services
• balance enquiries and fund transfer of HKD account

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E-banking service in HK

• Hang Seng e-banking
• Personal Banking
• Business banking
• E-banking Security

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E-banking service in HK

• Personal Banking
• Banking service
• Investment service
• Credit Card service
• Mortgage service
• Personal Credit Services
• Insurance Services
• Other Services

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E-banking service in HK

• Business banking
• Payment services
• Trade services
• MPF
• Investment
• Insurance
• Loan and Facility
• Other services

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E-banking service in HK

• E-banking Security
• All-round security measures
• Adopts 128-bit encryption to establish an
  "information tunnel" for data transfer
• Strict procedure controls
• User name, date of birth and password must be
  entered

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The Worlds Best Internet Bank 2005

• Criteria to be the best
• Success in getting clients to use Internet
  offerings growth of online customers
• Breadth of product offerings
• Strength of strategy for attracting and servicing
  online customers

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The Worlds Best Internet Bank 2005

• Criteria to be the best
• Evidence of tangible benefits gained from
  Internet initiatives
• Web design and functionality
• The strength of the banks security initiatives

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The Worlds Best Internet Bank 2005

• HSBC - The Best Internet Bank in Hong Kong,
  Awards includes
• The Best Corporate/Institutional Internet Bank in
  Hong Kong
• The Best Consumer Internet Bank in Hong Kong
• The Best Integrated Corporate/Institutional Bank
  in Asia
• The Best Information Security Initiatives
  Corporate/Institutional Internet Bank in Asia
• The Best Websites Design Consumer Internet Bank
  in Asia

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• Conclusion

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M.C.
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What should we know when the bank collect our
information?

• A. Why they take the information
• B. How they will use the information
• C. Who they will share the information
• D. All of the above
• E. Only A C

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Which of the following are types of e-banking
services provided by HSBC?

• A. Internet banking
• B. Phone banking
• C. Self-service banking
• D. Branch banking
• E. All of the above
• F. All except (d )

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Which one is Well Fargo guarantee covering ratio?

• A. 80
• B. 90
• C. 70
• D. 100

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Which one is the best internet bank in 2005?

• A. HSBC
• B. Well Fargo
• C. HSBC
• D. DSBC

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EndThank You