LEAN SIX SIGMA

1
????? ?????? ????? ??????? ????? ??? LEAN SIX
SIGMA ?"? ????? ?????, ??"? ???? ????? ?????
2008 "???? ?????? - ???? ?????"
2

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3
3. ??? ????? ???? - ????? ?????? 28,000 -
55 ?????? ?? ??? ???? ??????? ???????
?? 5 - (????? ???) 25,000 -
?????? ?????????? ????? ????? ???
???? - (????? ?????) 3,000 - ?????????
????? ?????? ????? -
(????????? ????????)2,600 - ?????
?????????, ???? ????? ?????? ?????
????????? - ????? ????? ????????
?????? ?????? 0.05 - (6 ??????)
????? ????' ??? ????, ????? ??????
????????
4
4. ????? ?????? ?????????
5
5. ????? ?????? ????????? - ????
????? ?????
LM , LPD , WIP , DIP , PDM , VMCC , DCM , MSP ,
WBS , DFSS , QFD , NGT , RQAAT , RAMS , RTA ,
ICDM , CMMI , ,
RQAAT
6
6. ????? TQM - 500.516 DOD ???? 23.8.89
"????? ?????? ????? (TQM) ???? ?????????
?????? ??????? ?????, ?????? ???? ?????? ??????
????? ?????. ????? ???? ?????? ?????
????? ?? ????? ??????? ?????? ???? ?????? ??????
???????? ???????? ??????, ??? ???????? ????
??????, ??? ????? ?? ????? ????? ????? ????
??????. ????? ???? ?????? ???? ????? ???????
??????, ?????? ?????? ?????? ????? ??????, ????
???? ??????? ??????? ?????? ?????."
7
7. ????? ????? ?????? ????? -
????? ??????? ??? ??????? (1978)
"????? ?? ???? ????????, ??? ??? ?? ?? ???? ??
?? ??? ?????? ??? ... 35 ???? ????,
??? ????? ?? ?????, ??? ??? ?????
??????? ..." "... ??????? ??????? ??? ?????
??? ???? ??? ???? ... ???????? ??????
?????? ??????? ... ???? ??? ??????
?????? ???? ???? ????? ?????? ???? ?????? ????
??? ...?? ??? ????? ???? ?????? ??????."
8
8. ????? ??????? - ???? "??? ??? ????? ?????
?? ?? ????? ?????? ... ??? ????? ?????
?? ?????? ... ?? ?????? ???? ??? ???".
"... ??????? ?????? 7 ??????? ?????? ???
??????? ???????? ?????? ? - 36 ???
70 ?? ?'??? ?????? ... ?? ?????? ????
? ???? (???????) ???? ???? ???? ?? ????????
!"
9
9. ???? ??????? ?? ??? - "??? ????" 1979
?. ???? ?????? ?????? (??) 10 ??????
?????? 1,000 ?????? ???? ???????
1,000,000 ????? ????? ???? ?????? ?.
??? ????? ???? 1975 10 ?????? ?????
?????? ??????? ????? ??? ???? ????? -
??? ???? ?????? ?????? - ??? ????? ?????
?????? ????? ????? ??? ????? - ??? 12 ????
???? ?????? ?????? ??? ?????? ?"? ????? ????????'
????? ???????? / ???????? ???????
10

• 10. ??????? ??????? ?"??? ????"
  ??? ??????? ?? "??? ???????'"
• 2. ???? ?????? ???? ??????? ?????? ?? ?????
  ??????? ???? ?????? ????? ?????? ????? ??
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• ??????? ???????? ?? ????? ????? ????? ??????
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  ???? ?????? ??????? ????? ????? ???????, ??????
  ?????? ????? ??????? ?????, ?????? ?????? ??"?
  ????????.

11
11. ??? ???? ???? 3. ????? ????? ???????
????? ????? ????? ??????? ?????, ?????, ?????
???, ????? ???????, ???? ??????, ?????
?????? ????? ???????? ?????? ????? ???????
?????? ??????? ??? ???? 4. ????? ????? ????
????? ????? ???? ????? ??????, ????? ?????
???? ???"? ??????? ?????? ???? ???? ?????
??????? / ????? ????? ?????? ?????? ??????
?????? ???????, ??? ?? ?????? ????? ???????
?????? ?????? ????? ???, ?????? ???? ??????
????? ??????? ?????? ???? ?????, ?????, ??, ???
????? ... ??? ????? ????? ??????!
12
12. ??? ???? ???? 5. ????? ????? ?????
?????? ???????? ???????? ??????? ???? ????
???"? (????? ????) ?-? ??? ????? ?????,
?????? ??? (????-???-??"?) ???? ????? ??????
????? ????? ??"? ?????? ????? ????? ????? ??
??????? ?????? ?? ???? ???????? ???"? ?????
????? ?????? ?????????, ??????, ???????, ????,
?????? ?????, ?????? ?????? ?????? ???????
????? ????? ?????? ????? ???? ?? ??????
???????? ?????? ?????? ????? 6. ?????? ??????
?????? ?????? ?? ??????? ????????? ??????? ????
????? 7. ?????? ???? ?? ??????? ??"? ???? ?????
..."?? ?? ???? ??? ???? ?????? ..."
13
13. ???? "??? ????????'" 1991 -
?????? ?????? ??????
?????? 1.1-4 ???????
100 2.1-3 ???? ?????? 70 3.1-2
????? ????? ??????? 60 4.1-5 ????? ?????
???? 150 5.1-7 ????? ????? ?? ??????
???????? 140 6.1-3 ?????? ?????? 180
7.1-8 ?????? ???? ?? ??????? 300 ??"?
????? ???? 1,000 200 ?????
??? ??? ? 3 ???? ??????? "???? ?????"


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14. ?"?????" - ?????? ????? ?????? ?'??? ?.
???? - ????? ????? ???????, ???? ?????
??????, ?????? ?????? ?????????? ??????
?????? ?. ????????? - ???? ????? ?????? /
??????? / ?????? / ?????? /
?????? ????? ?. ?????? - ?????? ??? ??????,
??? ?????? ?????? ?????? ????? ???????? -
????? ??????, ???, ?????, ????? ?"????
????????" ?????? ?. ????? - 14 ?????? ??????
15
15. ??? 6 ?????? ???????? ???? ?????
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16
16. ??? 7 ?????? ???????, ?????????
????????? ???? ???????
??? ???? ????? ??????? ?????
???? ????? ?????? ????? ??????
????? ?????? ????? ???
17
17. ??? 8 ????? ????? ????? ????? ????
ISO 9000 ????? ???? ????? - ?????
BENCHMARKING ????? ????? KAIZEN
????? - JUST IN TIME JIT ????? ???????
OL ORGANIZATIONAL LEARNING
????? ??? KM - KNOWLEDGE MANAGEMENT

18
LEAN SIX SIGMA .
18
????? LEAN ?????????? ????? ??? ??????
???? ????? ?- TPS TOYOTA PRODUCTION SYSTEM
SIX SIGMA
?????????? ????????? ?????? ???????? ?? ?????
?????? ??????? ?????? ????? ?????? ??????
?????? ?????? (??? ????? ?- 80'), ??? ?? ??????
?- LEAN. ?????? ??????? ?????? ?????? LEAN ?.
????? ?????? ?????? ?????? ?????? ?. ?????
?????? ?????? ????? ?. ????? ????? ??? ????
?????? ?? ?????? ?. ????? ???? ???? ?????? ??????
??????? ?. ???? ???? ?????? ?????? ??? ??????
???????
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19. ????? ???????? ?- LEAN ????? ???? ??????
TQM , ??????? KAIZEN , JIT , ?- 5S ??? SORT
???? ???? STAIGHTEN - ??? ???? SHINE
INSPECT ??? ????? ?????? STANDARDIZE ???
?????? ?????? SUSTAIN ???? ???? ?? ????? ??
??? ???? ????? ?? ?????? ????? "?? ?- GEMBA
??? MUDA ??? KAIZEN" ?? ???? ??? ?? ??? ???
?? ?? ?? ...