Sage User Network Jim Scott

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Sage User NetworkJim Scott General
ManagerStuart Lynn Head of RD
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My Vision for the Enterprise business...

• To create a true Enterprise business by
  delivering a series of compelling product and
  service propositions that are uncompromising in
  meeting customer needs, in order to drive
  financial performance and recommendation within
  of the mid market.

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The Mid Market Division...
Brendan Flattery Mid Market Division
Tekton
HR Payroll
Outsourced Services
Business Partner and Retail
Enterprise
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Whats important to me...

• Customer
• Be un-compromising in delivering what our
  customers want
• Customer visits for all
• Listening to our customers even when that is
  uncomfortable
• Partners
• Ensuring that we support our Partners in
  delivering what you want
• Evolving our offerings
• The market is changing We need to acknowledge
  this
• Products and Services need to reflect this
  evolution

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Stuart Lynn Head of RD...

• The Mid Market Portfolio
• Sage 200
• Line 500
• Sage 1000
• Snowdrop HR
• KCS RightSource Payroll
• Tekton (Evision, SiteStream, CIT)
• My journey so far...

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Looking back...

• Strengths
• Strong heritage
• Thoroughbred ERP application
• Progressive CRM application(s)
• Well understood by Partners and Clients
• Opportunities
• Bias towards Sage 1000 (2/3 of capacity)
• Bias towards Line 500 (1/3 of capacity)
• Treating symptoms and not root cause
• Not enough focus on usability
• Ambiguous product direction and The Business

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So we need a game plan...

• Repurpose and prioritise
• Increase our efforts on Line 500
• Maintain our efforts on Sage 1000, but in the
  right places
• Track down The Business
• Articulate a clear product and technology vision
• Technology vision (2 of 10 guiding principles)
• We will make best use of our development
  capability and capacity to deliver functionality
  we dont have today, as opposed to rewriting what
  we (or other teams) have already developed.
• We will embrace the use of new technology where
  it makes RD easier, faster, solves client
  problems, or provides competitive advantage,
  whilst at the same time taking care to minimise
  risk of introducing new (disruptive)
  technologies.

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Looking forward...

• How we go about things will most definitely be
  different
• More focus on the client (software usability
  key features)
• Leverage assets from around the Sage Group
• Sharing technologies (only write what hasnt
  already been written)
• More collaboration and resource sharing to
  maximise effectiveness
• Agile development processes to speed up delivery
  
• Actively pursue innovation
• Some examples....

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Technology vision...
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Unified Customer View - Before...
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Unified Customer View - After...
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Mobile...
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Many more opportunities...

• Usability (Navigation, ease of use, efficiency)
• Mobile
• Interoperability (Common open Standards)
• Ecommerce (PROTX)
• Information Management
• Reporting (Paper, PDF, Electronic, Charting)
• Business Intelligence (Business Performance
  Management)
• Work Spaces (Customisable Portal)
• Interoperability with Microsoft Office (Google
  Apps)
• Payroll
• Human Resources
• Construction
• Services

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Thank You...