Lean Thinking

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Oracle Telecom Solutions for the 21st Century
Robert Brown Senior Director Telecom Media
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Oracle Telecom Solutions for the 21st Century

• Oracle in Telecoms
• Vision for the Industry
• Industry Solutions
• Number Portability Solution
• Questions

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Oracle in Telecommunications

• Oracle has been supplying technology and
  applications to the Telecommunications industry
  since the mid-1980s
• 85 of telecommunications companies worldwide use
  Oracle technology and/or applications
• This represents a significant proposition of
  Oracle's core business
• Oracle has developed extensive experience and
  understanding of the needs of Telecommunications
  Operators
• Through Deployment of
• Technology
• Packaged Business Applications
• Custom Development

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Commitment and Success in Telecoms

• Oracle Goes-To-Market by Industry
• EMEA Telecommunications Group is core team of
  Industry and Solution Specialists
• Regional Teams (e.g. Spain) lead engagement with
  Strategic Customers
• EMEA Consulting (Professional Services) Practice
  dedicated to Telecommunications Industry
• Oracle Applications Development support for
  Industry
• Dedicated Team for Telecommunications
• Drive Industry Analysis, Requirements Capture and
  Design
• Supported by Customer Advisory Board
• Solution Engineering Teams implement Industry
  Requirements
• Industry Commitment
• Customer Board for Telecommunications Business
  Processes
• Membership of Industry Institutions - e.g. TMF
• Executive Sponsorships Development EMEA

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A few International Customers
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Oracle Telecom Solutions for the 21st Century

• Oracle in Telecoms
• Vision for the Industry
• Industry Solutions
• Number Portability Solution
• Questions

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Maturity Cycle in Software
Maturity
Time
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Driving the Cycle in Telecoms
OSS
BSS
Create the
Build and
Vision!
Integrate!
Database
ERP
Keep
Complete the
innovating!
capabilities!
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Oracles Telecoms Mission Statement

• The BSS/OSS Applications Market
• Oracle will actively foster the drive to maturity
  in BSS by continually increasing the scope of our
  suite of applications and delivering components
  to meet best-of-breed requirements
• Oracle is also actively engaged in the evolution
  of the OSS into an open, modular, software-based
  stack
• The Database Technology Market
• Continue our leadership in TCO
• Enable the lean real-time enterprise with
  database support for real-time BSS/OSS
  applications
• Our goal is to become the leading supplier for
  technology and applications in Telecoms

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Oracles Strategy for Telecoms
ITU Levels of Telco Management
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Oracle Telecom Solutions for the 21st Century

• Oracle in Telecoms
• Vision for the Industry
• Industry Solutions
• Number Portability Solution
• Questions

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Industry Solution Sets

• Applications
• Product Catalogue for Telecom
• Customer Data Hub
• Order to Fulfilment
• Asset Management
• Convergent Charging
• Number Portability
• Database
• Service Delivery Platform
• Customer Insight
• Carrier Grade Framework

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Oracle Telecom Solutions for the 21st Century

• Oracle in Telecoms
• Vision for the Industry
• Industry Solutions
• Number Portability Solution
• Questions

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Number Portability - Option 1
De-centralised Bi-lateral Agreements
Telco B NP Database
No Standard Communication Protocols
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Number Portability - Option 2
Centralised Reference Database
Telco A NP Database
Telco B NP Database
CRD NP Database and Clearing House
Telco C NP Database
Telco D NP Database
Standard Communications
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NP Business Scenario Customer Porting Request
Carrier A Recipient
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NP Business ScenarioPorting Order in Progress
Carrier A Recipient
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NP Business ScenarioPorting Order Activation
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Number Portability Business Scenario- Affected
Systems
Oracles Focus Area
Support the administrative part of Number
Portability
Used for Routing of calls
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Oracle Number Portability Solution
End to End Number Portability support
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Oracle Number Portability SolutionSupport for
the main processes
Operator(s) NPAC
CRM
CRM
Network
Billing ...
RoutingDB
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Covered NP scenarios in Oracle NP

• Mobile Fixed numbers
• Geographical number portability
• Centralized and Decentralized process
  implementation
• Can act as Operator NPAC

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Functionality Summary of the Oracle Number
Portability Solution

• Porting Order Engine
• Open interfaces for capturing of incoming porting
  orders from multiple sources
• Porting Process Engine
• Tools to design, build, maintain and execute the
  porting processes in a graphical form
• Communication Engine
• UI tool to create and maintain the required
  incoming and outgoing messages including support
  for validation and verification of the content

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Oracle NP Process support
Number Portability Order
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Built on proven technologies
Standard Technologies

• Based on Oracle Data Base technology
• The underlying technology provides a highly
  stable and performant application including
  support for clustering, fail over etc.
• Based on Oracle Application foundation
• The Application part adds a proven solution for
  handling of users, responsibility, roles and
  security.
• Using standard not propriety - technologies
• Oracle DB
• Java
• XML
• PL/SQL

Insert diagram figure to support the text.
Oracle Applications
Oracle DB
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Workflow driven execution of Porting Processes

• Graphical Business Processes
• The business logic (activation order etc) is
  mainly defined in the Service Fulfillment Manager
  as workflows.
• The workflow consists of multiple parts
• One graphical design tool where the processes are
  build
• One runtime engine where the processes are
  executed
• One business flow monitor where the executed
  processes can be tracked
• The execution rules can dynamically change during
  the fulfillment and the output from one step in a
  process can act as input in an other step.
• The SFM workflow engine lets you create main and
  sub processes that can be reused in any different
  use case.
• Oracle NP Workflows contains 100 NP specific
  nodes and functions that speeds up the
  implementation

Insert diagram figure to support the text.
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Complete Data Models for Number Portability

• Service Provider
• Number ranges assigned
• Routing Number
• Contact details
• Number Ranges
• Type of number range (fixed, mobile, ...)
• Blocked numbers
• Porting
• Information about ongoing Porting
• Information about historical Portings

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Number Porting Overview

• Business View
• All portings can be tracked from a business view
  in order to respond to inquires about a porting
  (active or historical)
• The information to be found here covers
• Who is porting to who
• Stratus of the porting including all date and
  time stamps
• Network View
• For each porting it is also possible to see the
  actication view of it every call to an affected
  system is being stored including the status of
  the call (notify billing etc.)
• Information to be found here covers.
• The services ported (fax,data,sms)
• Activation map showing which systems have been
  updated and when

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Process tracking

• Order Follow up is supported via the Graphical
  interfaces that provides full drill down access
  from order level until the lowest command level.
  The same GUI provides all information about the
  order such as all incoming data, all outgoing
  data, timestamps for each step.
• In case of problems all notifcations/errors
  generated by the order can be found in one place.
• During the execution of an order external systems
  can be notified about the status of the order at
  regular interval.
• This screen is used by the back office team in
  order to track and resolve problems during a
  porting

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Summary

• Number portability will happen
• The questions is how and what business/technical
  impact
• The experience from Sweden (and other countries)
  can be learnt from
• Oracle has a tried and trusted solution
• We are committed to the industry from HLR/HSS
  through to GL
• Oracle has the practical experience and knowledge
• We will ensure a smooth, successful
  implementation with as little impact on existing
  systems as possible

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A