Day 2_PPT03

1
Further English Language Development of
Experienced ATCOs
2
Czech Air Navigation Institute

• Division of Air Navigation Services of the
  Czech Republic
• Established in 1983
• Initial and recurring training for
• 230 licensed Czech ATCOs and ATCO trainees
• Technicians and support staff
• Foreign ATCOs and professionals from more than
  15 countries

3
Czech Air Navigation Institute

• Training follows Eurocontrol common core
  content and ICAO guidelines
• Wide range of skills training within Air
  Traffic Services
• English language training

4
English Language Level 4 or Higher

• Training and testing all ATCOs since 2001
• ELPAC test
• Recruitment minimum level 4
• 100 Level 4 or higher since 2009
• After 100 ATCO level 4 certification, what next?

5
ATCO Refresher Course
6
ATCO Refresher Course

• Mission Statement Further develop English
  language communication skills of active ATCOs to
  enhance operational safety and external
  productivity
• Operational signed on to an ATC position
• External job-related, but not on the mike
• Functional English in various working
  environments

7
ATCO Refresher Course

• Licensed ATCOs, level 4 or higher
• 5 days, 3 X 90 minutes per day 22.5 hours
• Once per year
• Participants relieved of all other job-related
  duties
• Led by 1 to 3 different native English
  teachers with Aviation English teaching
  experience, selected and trained specifically for
  this course

8
ATCO Refresher Course

• Core Language Components
• Aviation vocabulary building
• Listening (mostly from materials developed
  in-house)
• Speaking
• Reading
• Refresher grammar

9
ATCO Refresher Course

• Classroom activities
• Aviation-related case studies with discussion
• Student presentations (end of week)
• Analysis of real world ATC dialogues
• Both native and non-native English speaking
  pilots and ATCOS

10
Sample Teaching Medical Emergency

• Listening and Analysis using materials
  developed in-house
• Relevance
• Medical emergencies occur in approximately 1
  in 25,000 passengers
• Flight diversions occur in up to 7 to 10 of
  these cases
• Mandate
• Where standard phraseology does not suffice,
  communication will be conducted at all times in
  plain language that is precise, concise and
  unambiguous
• Source Commercial Aviation In-flight
  Emergencies and the Physician
• Emerg Med Australis 2007 Feb 19(1)1-8 Review

11
Sample Teaching Medical Emergency

• February 19, 2011
• Air France 636, Paris to Houston, emergency
  diversion to St. Johns, Newfoundland
• Dialogue length 1 minute 10 seconds

12
Sample Teaching Medical Emergency
13
Sample Teaching Medical Emergency
14
Sample Teaching Medical Emergency

• 006 ATCO Heart attack
• 017 Pilot Cerebral attack
• 024 ATCO Brain aneurysm
• 046 ATCO Brain issue
• 051 Consensus Brain attack
• Cost of consensus 5 different attempts, 51
  seconds, 9 radio transmissions

15
Sample Teaching Medical Emergency
16
Sample Teaching Medical Emergency

• Stroke rapidly developing loss of brain
  function due to a disturbance in the blood supply
  to the brain
• Specific enough to allow an actionable
  response
• Not too specific so as to mislead medical
  responders
• Cost of consensus 1 attempt, 5 seconds, 2
  transmissions
• Ensures safety for the ailing passenger and all
  other parties

17
ATC Sir I just want to confirm that the patient
is a 57 year old male with a heart attack, is
that correct?Pilot Negative negative it is
cerebral problem cerebral (unreadable) ltpausegt
(unreadable) attack ATC Okay sir say again the
conditionPilot Cerebral attack for a passenger
brain problems with blood in the brainATC Okay
some sort of brain aneurysm is that correct?
France 636 I think I stepped on you there just
confirm its a brain aneurysm of some
sortPilot I dont know this way in English
(unreadable) in the brain for Air France 636
passengerATC Ok, yeah, I take that its a
brain issue, maybe an attack of some sort in the
brain, is that correct?Pilot Thats correct
perfect and we need assistance
18
Sample Teaching Medical Emergency

• Solicit feedback from students
• Repeat subtopics as necessary
• Success is measured in applicability to real-life
  working environments

19

• Thank You