Listening Orientation

1
Listening Orientation

• Belief that person has capacity for self-insight
  and problem solvinghow does this person see
  themselves and their situation?
• Empathy understanding others thoughts and
  feelings
• Realness openness and frankness on part of
  coach
• Concreteness focussing on specifics and not
  generalities
• Deviate if required, ask for an opinion

2
Reflective Technique

• Technique for clarifying and re-stating what a
  person has said
• Increases the listeners understanding of the
  other person
• Helps others clarify their thoughts
• Reassures others that listener has heard
• Principles
• More listening than talking
• Responding to what is personal and not impersonal
• Restating and clarifying what the other has said
• Trying to understand feelings and not just facts
• Working to understand others frame of reference
• Responding with empathy.