Effective Listening

1
Effective Listening

• Listening
• Attending
• Understanding
• Analyzing
• Evaluating

2
Listening

• 50 of your time is spent listening
• Not catching what is said
• Not understanding what is said
• Not remembering

3
Listening

• Better listeners needs four skills
• Improved attention
• Improved understanding and memory
• Critical analysis
• Assessment of speechs effectiveness

4
Attending

• Get physically / mentally ready to listen
• Suspend judgment
• Adjust to listening goals
• Understand, retain, and evaluate
• Identify the benefits
• why/how is this information useful

5
Understanding

• Determine speakers organization
• Identify key aspects of the speech
• Silently paraphrase
• Notice nonverbal cues
• Take good notes

6
Analyzing

• Speaker credibility
• Information quality
• Organizational logic
• Emotional message

7
Evaluating

• Content
• Organization
• Language
• Delivery

8

• Flatter me, and I may not believe you.
  Criticize me, and I may not like you. Ignore me,
  and I may not forgive you. Encourage me, and I
  will not forget you. --William Arthur Ward