Listening skills

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Listening skills

• We all need to practice listening more!

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• We have two ears and one mouth deliberately. Use
  your ears twice as often as you use your mouth!

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Worth remembering

• While you are speaking, you are learning nothing

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• Listening is not queuing to speak

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Worth remembering

• There is nothing wrong with having nothing to say
  as long as you dont say it out loud!

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How do you know.

• How do you know when someone is really listening
  to you?

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Encouraging others to speak

• Tell me more
• Why do you think that?
• What do you mean by.

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Clarifying at the end of your conversation

• So my understanding of your idea is
• In other words what I think youre saying is.
• So what I have heard you say is
• In other wordsis that correct?

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99 100.1

• Some people have LOADS of problems

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Worry wall

• Dont worry about not having all the answers
  because you probably wont be asked all the
  questions.

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The importance of positioning when listening
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The importance of pausing
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Listening is difficult when

• You are tired
• There are distractions
• You are under stress and thinking of other things

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Dont be afraid to enter into a time contract
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Check out what you have heard

• Chinese whispers
• And summarise at the end of the conversation
• Do you need to take action?
• How and when will you pass on to Cathy a brief
  summary of your communication with visitors?

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• People today have difficulty ending a
  conversation and this takes skilland does not
  involve winding up the clock!
• How do you normally do this and what can you do
  in the drop in centre?

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The End And thank you for LISTENING!