Chapter 13 Review

1
Chapter 13 Review
2
True or False

• Standards are steps to be followed for performing
  a particular work activity.
• False

3
MC

• An information manager is MOST likely to
• (a) provide safety training for employees
• (b) control a companys energy costs
• (c) develop inventory procedures for a companys
• finished products
• (d) maintain a companys voice mail system.
• D

4
True or False

• A business that offers products that meet
  customer needs at competitive prices cannot fail.
• False

5
MC

• Raw materials supplied by nature are called
• (a) natural resources
• (b) processed goods
• (c) human resources
• (d) agricultural products.
• A

6
True or False

• Businesses must develop new products to keep up
  with competition and changing customer needs.
• True

7
MC

• Matt is trying to determine if the building his
  company currently uses is large enough or if an
  expansion is necessary. Which business operation
  is Matt involved in?
• (a) facilities management
• (b) logistics
• (c) scheduling
• (d) safety and security.
• A

8
True or False

• The economy begins with retailing.
• False

9
True or False

• An operational plan identifies how work will be
  done, who will do it, and what will occur.
• True

10
MC

• The forms of production are extraction,
  processing, manufacturing, and
• (a) retailing
• (b) wholesaling
• (c) cultivation
• (d) distribution.
• C

11
True or False

• Mass production usually requires a smaller work
  area than custom production.
• False

12
MC

• Inventory is a detailed account of all of the
  following EXCEPT a companys
• (a) employees
• (b) materials
• (c) supplies
• (d) finished products.
• A

13
True or False

• Manufacturing involves changing and improving the
  form of another product.
• False

14
MC

• The just-in-time process is which type of
  business operation?
• (a) facilities management
• (b) logistics
• (c) scheduling
• (d) safety and security.
• B

15
True or False

• The best practices among all competitors are
  called benchmarks.
• True

16
MC

• This type of operations software monitors and
  often controls machines, checks for errors and
  defects, and reports on production levels.
• (a) scheduling
• (b) groupware
• (c) supply chain
• management
• (d) manufacturing automation.
• D

17
True or False

• Custom manufacturers work closely with individual
  customers.
• True

18
MC

• The activities, equipment, and resources needed
  to manufacture a product are part of the
• (a) pure research
• (b) product design
• (c) production process
• (d) applied research.
• C

19
True or False

• Logistics personnel are responsible for locating
  and purchasing supplies.
• True

20
MC

• Which of the following is MOST likely to be
  manufactured by an intermittent processing
  procedure?
• (a) a bridge
• (b) a set of wedding invitations
• (c) an automobile
• (d) gasoline.
• B

21
MC

• After a manufacturer establishes quality
  performance standards, the next step in the CPI
  process is to
• (a) identify process activities
• (b) monitor performance
• (c) shut down production until the standards are
  implemented
• (d) select measurement tools.
• D

22
Part 4 Short Answer

• Provide two examples for each of the three
  categories of products. For each example,
  identify one consumer use and one business us of
  the product.
• Natural resources coal, iron, water
• Consumer use heating
• Business use light
• Agricultural corn, wheat
• Personal use food
• Business use create processed goods
• Processed goods - flour, cars, paper, appliances
• Dishwasher
• Packaging

23
Part 4 Short Answer

• What are the major differences between a
  processing business and a manufacturing business?
• Processing changes and improves an existing
  product
• Manufacturing combines and uses raw materials
  to make or create a product

24
Part 4 Short Answer

• Why should business partners and customers be
  involved in a continuous improvement process?
• To help identify problems and make the quality of
  a product better.

25
DEFINE

• producers
• manufacturers
• applied research
• scheduling
• facilities management
• farmers
• extractors
• logistics
• safety and security
• pure research