TOOLS THAT MAKE BUSINESS BETTER AND BETTER

1
TOOLS THAT MAKE BUSINESSBETTER AND BETTER

• The capability that most needs to be improved is
  the capability to improve capability.
• Three kinds of activities in companies
• A activities directly relevant to what is sold
• B activities things to improve the A work
• C activities things to improve the B work,
  to get better at getting better

2
TOOLS THAT MAKE BUSINESSBETTER AND BETTER

• Examples of C activities
• Increasing effectiveness with which knowledge
  istransferred from one part of org to another
• Getting better at scanning competitiveenvironment
  
• IT tools
• Intranets, groupware, data warehouses
• Most important cross-functional improvement
  communities charged with improving improvement