The New Michigan.gov

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The New Michigan.gov

• Whats Ahead?

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Advantages

• New Streaming Video ServerWe will be obtaining a
  dedicated server for handling streaming media. We
  will be able to handle many videos and/or audios
  in house with much better responsiveness than we
  have been able to in the past.

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Advantages

• New Updated HardwareOur current hardware, with
  minor changes, has been in place since 2001. It
  is time to upgrade to new and improved hardware.

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Advantages

• Better Load Balancing5 Production Servers
  instead of 4 will result in quicker response
  times for our users.

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Advantages

• Upgraded Security Intrusion DetectionThe
  security on our internet system is being upgraded
  to IBMs Internet Security System (ISS) which
  ranks as the 1 security and vulnerability
  assessment software for 6 years running.

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Advantages

• Disaster RecoveryA new disaster recovery system
  is being implemented. An entire mirror of the
  production site is being created in another
  location so that in the event of a disaster, we
  can have the other site up and running within 48
  hours.

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Advantages

• Better Cache ManagementNo more waiting for the
  cache to clear at certain times. Content will go
  live within 15 - 20 minutes of publication,
  automatically. You wont have to worry about
  parts of the site going live while other parts
  need a manual cache clear. Everything will be
  automatic. Manual cache clears will still be
  available when 20 minutes is too long to wait.

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Advantages

• Smoother User ExperienceIf one area of a page
  changes, the whole page does not have to refresh,
  just that portion of the page will refresh
  resulting in a smoother experience for the user.

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Advantages

• More Intelligent Web AnalyticsWith the use of
  temporary tracking cookies and tagging
  technology, we will be able to have a better idea
  of client behavior on our website. This will
  enable departments to be more responsive to
  customer needs.

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Advantages

• Improved PersonalizationIn the future,
  Personalization will be able to easily extend
  beyond the Michigan.gov portal to all of the
  websites. Further down the road, the
  personalization will become much more robust.

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Advantages

• Better Support for Many Devices
  PlatformsAutomatic support for multiple devices
  and platforms is built in to the system. That
  means we will no longer have to build separate
  pages for PDAs, cell phones, Blackberrys and the
  like. Support for different browser types and
  platforms (PC, Mac, WebTV, etc.) will be smoother.

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Training Plan

• By phase
• Site Admins together
• Content Entry by site/department
• As many people as feasible
• More training after the migration is complete
• Quick Guides will be available

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A New Way of Approaching Content Management

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Separation of Content Presentation

• Content and display not joined together.
• When creating content focus only on the content
  not on the display.
• Display is taken care of by selecting the type of
  authoring template and site area in combination.

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Content Authoring Templates

• More authoring templates than the current ONE
• Alert
• Page Layout
• Document / Asset
• Link
• Promotion
• Quick Link
• Online Service
• Article
• Press Release

• Policy
• Contact
• FAQ
• Form
• Definition
• Calendar Event
• Blog
• ePostcard
• Bid
• Photo
• Generic HTML

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Merging of Content Assets

• No distinction between content and assets. There
  will be
• Image/Photo content
• Document/PDF content
• Authored content

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Workflow

• All content will go through workflow for all
  departments.
• All edited content will go back through workflow.
• Workflow can be one-step Author approval only.
  (Not a best practice)
• Content with an expiration date will also have a
  workflow it will send a reminder when the
  expiration date is about to come due.

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In-Context Preview Editing

• Everyone must log in to see w3.
• Editing live content cannot be previewed
  in-context.

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Auto Cache Clearing

• After workflow is complete, items are pushed to
  the public within 10 20 minutes.
• There is no cache clear schedule.
• Everything will go live not just part of the
  site.
• Manual cache clears will still be available.

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Summary New Way of Thinking

• When you are going to add a new piece of content
  to the web site, you usually have a mental
  picture of what it is going to look like. You
  know where a link to it is going to exist and
  what will happen when that link is clicked. The
  challenge is to make that mental picture a
  reality.

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Summary New Way of Thinking

• In the current Vignette CMA, you have learned to
  think the process through a certain way. In the
  new environment, that process is going to change.
  Your way of approaching the challenge is going to
  be different. Your way of thinking is going to
  have to change.

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In Vignette CMA

• Determine the Primary Category
• Is an image, document, or other asset involved?
  Then you need to Add Asset
• Determine if this it to be Link or HTML or other
  type of content
• Determine how this will be ordered can affect
  release date/priority
• Then enter the content select the category
  first then enter the other fields as appropriate.
  All fields visible all the time.
• When done it automatically starts workflow if
  applicable

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In IBM WCM

• Determine the Authoring Template similar to
  type of content but more choices including
  image/document
• Enter content everything is content no
  difference between content and asset. Only the
  appropriate fields for each type of content will
  be available. Each Authoring Template will be
  unique.
• Choose workflow everything will now have
  workflow and you will be forced to assign one
  usually you will only have one choice
• Choose Site Area (equivalent to Primary Category)
• Ordering will be handled by the Display Template.
  To manually order things as in by priority
  you will be able to manually order the content in
  a folder any way you want.

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Items to Prepare

• Expired Content You Want to Keep
• Identify Link Content to Other MI.gov Sites
• Mass Delete Unneeded Content

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Questions?