? Pasadena Villa

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• ? Pasadena Villa Orlando
• ? Pasadena Villa Smoky Mountain
  Lodge
• ? Transitional Living/Learning Center

WELCOME!
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Company Vision Treating all clients with
dignity and compassion

• Social Integration Model
• The program at Pasadena Villa revolves around a
  comprehensive plan of education, support and
  therapy. All residents have a primary therapist
  who coordinates a myriad of individuals and group
  activities assisting clients in making real
  gains toward independent living.
• Structured and supervised social activities and
  traditional psychotherapy, form the core
  interventions
• Every activity must be looked at as an
  opportunity to provide therapeutic services that
  increase social functioning

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Company Products/Services
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Who We Treat

• Schizophrenia/Schizoaffective
• Bipolar with Psychosis
• Anxiety Disorders
• Aspergers Syndrome
• Co-occurring substance abuse and addiction

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Referrals Where Residents come from

• Hospitals
• Other facilities
• Internet
• Education Consultants
• Mental Health Professional

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Telephone Protocol

• Telephone protocols and courtesy
• RingCentral and Admissions
• Mary and Jenny
• Taking a message/Emailing messages
• Communication Book and Phone Lists

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Pasadena Villa Network of ServicesPremier
Customer Service Standards

• Our industry promise
• Always make our clients/residents feel welcome
• Always provide a room that is clean, fresh and
  organized
• Always respond promptly to any need that our
  clients/residents might have
• Always give our clients/residents the service you
  would like to have
• Always treat our clients/residents the way you
  would like to be treated
• Always make sure our clients/residents feel they
  made the right choice by choosing our program

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Customer Service through Social Integration

• Opportunities include clean and organized
  personal and group living areas, good personal
  hygiene, proper meal time behavior, staff eating
  with residents, basic socialization skills, staff
  modeling for residents, social contracts and
  schedules, conflicts and conflict resolution,

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Employee Commitment to Service Values

• I am proud to be part of the Pasadena Villa
  Network of Services and I am committed to the
  following service values
•  
• I build strong relationships with my co workers,
  guests and their families.
• I am an ambassador of RHG to the public and our
  referral sector.
• I am empowered to create unique and memorable
  experiences that maximize our client/residents
  social functioning.

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• I understand my personal role in achieving and
  creating the Pasadena Villa experience.
• I continuously seek opportunities to innovate and
  improve the Pasadena Villa experience
• I acknowledge ALL client/resident problems
  immediately and take necessary steps to resolve
  them.
• I create a work environment of open
  communication, team work and lateral services so
  that the needs of our clients/residents are met.
• I have the opportunity and responsibility to
  continuously learn and grow.

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• I am involved in the planning of the work that
  affects me.
• I take pride in my professional appearance,
  language and behavior.
• I protect the privacy of our clients/residents,
  my fellow employees and the companys
  confidential information and assets in accordance
  with HIPAA guidelines.
• I am responsible for uncompromising levels of
  cleanliness in all areas, and creating a safe and
  accident-free environment.

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HIPAA Compliance

• Overview
• Access to Best Notes
• User names
• Notice of Privacy Practices
• Limits on Use of Protected Health Information
• Confidential Communications Email, Computers,
  Phone calls, Written releases

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Chart Documentation

• Chart Process Review
• Documentation procedures by discipline
• Best Notes Documentation

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Resident Management

• Emergency Medical Procedures
• Management of Aggressive Behavior
• Verbal de-escalation
• Avoid power struggles
• Calling for assistance
• CPI

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Policy Procedures

• Critical Policy Review
• Reporting abuse or neglect to Clinical Team
• Complaints and grievances to Clinical Team
• Incident reporting
• Staff/Resident Boundaries
• Policy Procedures Manual

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Safety Policies and Information

• Safety Manual Policy Review
• Location of First Aid Kits
• Designated Smoking Areas
• Fire alarm system operation
• Fire Extinguisher locations
• Evacuation procedures fire drills
• Safe meeting point area
• Mechanical room - MSDS
• Inclement Weather Weather Radio
• Vendor Contacts
• Company Vehicles

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SafetyUniversal Precautions

• Hand washing
• Infection control Employee illness
• Bio-hazardous waste
• Location of supplies
• Blood borne pathogens

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Governing Board

• David Nissen, MBA- Managing Director
• George Kachmarik, LMHC- Clinical Director
• Mike Williams, Facilities Director

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Renaissance Healthcare group organizational chart
Pasadena Villa, L-II RTF, 8591Pasadena Villa
Lake Highland, L-IV, 8635Pasadena Villa
Summerlin, L-IV, 8634 Smoky Mountain Lodge,
L000000007230
Governing Board Kachmarik-Nissen Williams
Administrator
Corporate Administrative Services
Culinary Manager
Clinical Services Manager
Facilities Fleet Manager
Therapist Interns
Culinary Staff
Recreational Expressive Therapists
Nursing Staff
RCCs Direct Care Staff
Medical Staff
Housekeeping Staff
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OUR PROMISE TO OUR EMPLOYEES

• At Renaissance Healthcare Group, our professional
  staff members are the most important resource in
  our care and service commitment to our
  clients/residents.
• By applying the principles of trust, honesty,
  respect, integrity and commitment, we nurture and
  maximize professional talents to the benefit of
  each individual and the company as a whole.
• Pasadena Villa Network of Services fosters an
  environment where professional excellence is
  valued, quality of healthcare is enhanced,
  individual needs are anticipated and the Pasadena
  Villa experience is strengthened.

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Human Resource FAQs

• HR online
• Pay periods and paydays
• Scheduling, overtime,
• EZ Labor timekeeping/timesheets
• Expense Reports and reimbursement
• Job descriptions
• Performance evaluations
• Appropriate attire
• Supervisors role

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Benefits

• Health/dental/vision options
• Life Insurance/Long term disability
• STD/ADD/Cancer, etc
• Paid Time Off
• 401K

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Workers Compensation Injury Reporting

• 1-800-553-4681 to open the First Report of Injury
• Allows for immediate physician referral and
  authorization of initial medical treatment
• Be prepared with
• FACTS REGARDING THE INJURY.
• PERSONNEL INFORMATION Social Security Number,
  Date of Hire, Date of Birth, etc.
• For all life threatening emergencies CALL 911
  immediately before reporting your claim!

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Employee Policies

• Company property
• Vehicles, computers, credit cards, keys, etc.
• Communication
• Computer usage, cell phones, social networking
• Workplace violence
• Sexual harassment
• Disciplinary procedure
• Drug free workplace

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Employee Resources

• Employee Handbook
• Employee Attestation
• Resident Rights/Resident Responsibilities
• Policy Procedure Manual
• Written Orientation
• Job Description

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Required Documentation for retention in personnel
files

• Employee Attestation
• Employee Handbook Acknowledgement
• Employee Acknowledgement of Basic Employment
  Policies
• Employee Safe Working Practices
• HIPAA Compliance and Testing
• Licenses and CPR/First Aid Certifications
• Resident Rights Responsibilities