Effective Communication - PowerPoint PPT Presentation

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Effective Communication

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Effective Communication Oh yeah baby! What Makes Effective Communication Effective ? Communication MUST be understood fully, it must be 2-way. 1 person sends a ... – PowerPoint PPT presentation

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Title: Effective Communication


1
Effective Communication
  • Oh yeah baby!

2
What Makes Effective Communication Effective?
  1. Communication MUST be understood fully, it must
    be 2-way.
  2. 1 person sends a message, 1 person receives a
    messagesender receiver.
  3. The sender must know what they are saying and say
    it properly.
  4. The receiver must listen actively to interpret
    the message properly.

3
Types of Communication
  • Verbal
  • Non-Verbal
  • Inner
  • Open

4
Verbal Communication
  • Involves.
  • Speaking
  • Writing
  • Drawing pictures
  • Morris Code
  • Semaphore Code

5
Non-Verbal
  • Messages sent without using language or writing
  • Reading peoples intentions and feelings by
    observing their behaviours
  • Highly skilled non-verbal communication receivers
    are like mind readers

6
Examples of Non-verbal Communication
7
Inner Communication
  • Knowing and understanding your values and
    feelings
  • Your feelings are your reactions to everything
    around youthey change day by day
  • Your values are more staticthey dont change
    nearly as fast

8
Inner Comm. continued
  • If you dont check your feelings you seem
    unpredictable
  • Something funny one day
  • Angers you the next day

9
Open Communication
  • Communicating true thoughts and feelings
  • Accepting the thoughts and feelings of others
  • Mutual respect is key to open communication you
    can trust they wont laugh or get angry at you
  • You have the Responsibility of not being reckless
    or rude with your honesty

10
Listeningor not
  • Hearing and listening are not the same
    thingexplain?
  • Listening requires an active attempt to
    understand the message being sent, a good
    listener can read between the lines (what do I
    mean?)
  • Hearing You hear the words that someone is
    sending, but youre not really thinking about
    them

11
Reading between the Lines
12
Active Listening
  • Active listening requires the receiver of
    information to send Feedback (example?)
  • Good feedback gives the sender a chance to
    clarify the message.
  • Do you mean that
  • What I think youre saying is
  • ummI dont get it.

13
Active Listening cont
  • Feedback can also be
  • Eye contact
  • Head nodding
  • Saying yeahuh-huh
  • You Should be sending the message that you are
    listening and that you care about the
    conversation that is happening
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