Transforming the Business of Government through Shared Services Lines of Business Initiative John Sindelar Acting Associate Administrator GSA. . . United States

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Transforming the Business of Government through
Shared ServicesLines of Business Initiative
John Sindelar Acting Associate
AdministratorGSA. . . United States
North American Day 2006
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Lines of Business (LoB) Initiative

• From March 2004 through today, LOBs underway
• - Financial Management (FM)
• Human Resources Management (HR)
• Grants Management (GM)
• Case Management
• Federal Health Architecture (FHA)
• Information Systems Security (ISS)
• Budget Formulation and Evaluation (BFE)
• Geospatial
• IT Infrastructure Optimization

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The LOB Value Proposition

• Improving performance and saving taxpayer
• Significant increase in expertise due to
  specialization
• Freeing agencies and resources to focus on core
  mission
• Accelerating enhancements and value-added
  services
• Leveraging the Governments ability for more
  effective partnership with industry

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Current Snapshot Financial Management LoB
Initiative
Work Streams
Project Description
Develop a series of measures (i.e. cost, quality,
timeliness) to assess the major service areas
offered by a financial services organization
(e.g. Shared Service Center).
Performance Measures
Develop guidance for shared services centers and
agencies migrating to a shared service center.
Guidance will include SSC menu of services, rules
of engagement, public vs. private solution
comparison, SLA templates, migration risk areas.
Migration Planning Guidance
Develop a standard set of business processes for
core financial management functions (e.g., funds
management, payment management, receipt
management, reporting) to be adopted by Federal
agencies.
Business Processes
Develop a common accounting code structure,
including an applicable set of definitions, which
all federal agencies new financial management
systems must adhere.
Common Accounting Code
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Benefits Financial Management Line of Business

• Provide timely and accurate data for
  decision-making
• Over 2 billion anticipated savings - 10 year
  period
• Facilitate stronger internal controls that ensure
  integrity in accounting and other stewardship
  activities
• Standardize systems, business processes, metrics,
  and data elements
• Provide seamless data exchange between and among
  Federal agencies by implementing a common
  language and structure for financial information
  and system interfaces.

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Current Snapshot Human Resources LoB Initiative
Core Functional Areas
Project Description
Personnel Action is the process necessary to
appoint, separate or make other personnel
changes.
Personnel Action Processing
Compensation Management is the adoption of
nondiscretionary (government-wide), agency
discretionary and alternative compensation
programs that are fair, equitable and promote
employee retention. Award and bonus payout
strategies are devised and administered. Work
schedules including leave are established and
time worked is recorded and approved. Payroll is
processed and reconciled and employee pay and
other third party disbursements are generated.
Labor costs are distributed, as appropriate, to
the appropriate cost accounts.
Compensation Management
Benefits Management
Benefits Management designs, develops and
implements benefit programs that attract, retain
and support current and former agency employees.
This sub-function includes establishing and
communicating benefits programs processing
benefits actions and interacting as necessary
with third party benefits providers.
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Benefits Human Resources Line of Business

• Improved strategic management of human capital
• Nearly 3 billion saved over 10 years
• Increase focus on substantive issues not process
• Operational efficiencies in the acquisition,
  development, implementation and operation of
  human resources management and supporting systems
• Improved Customer Service

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New Line of Business - IT Infrastructure
Optimization
16 - 27 Annual Reduction

• Standards
• Consolidation
• SmartBUYs

IT Help Desks
Data Networks
Data Centers
Voice Networks
Desktop/Seat Management
18B - 29B Savings Over 10 years
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E-Gov Transforms Government
FY 2007 - Beyond Focus
Cost-savings Improved mission performance
FY 2006 - 2007 Focus
LoB Migrations Utilization and Adoption of E-Gov
Initiatives Development of Self-Sustaining
Business Models (e.g., Fee For Service)
FY 2005 and Prior
LoB Framework Established E-Gov
Initiatives Federal Enterprise Architecture Presid
ents Management Agenda
Not Started
Complete
In progress
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Next Steps

• Capture savings, performance improvements
• Ensure a level, competitive environment
• Integrate shared services as the routine way of
  doing business
• Complete current consolidations and expand effort
  as appropriate

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For more information

• John Sindelar
• Acting Associate Administrator, Office of
  Governmentwide Policy, GSA
• 202-501-8880
• John.Sindelar_at_gsa.gov