HCSCC Charter alignment

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HCSCC Charter alignment
RACGP Standards for General Practice (4th edition) HCSCC Charter
ACCESS TO CARE (e.g. Scheduling care in opening hours, Home other visits) 1. ACCESS Right to access health and community services.
SAFETY QUALITY (e.g. Quality improvement activities, Clinical risk management) EDUCATION TRAINING (e.g. Qualifications of GPs, Training of administrative staff) CLINICAL SUPPORT PROCESSES (e.g. Safe quality use of medicines, Vaccine potency...) 2. SAFETY Right to be safe and free from abuse.
DIAGNOSIS MANAGEMENT OF SPECIFIC HEALTH PROBLEMS (e.g. Consistent evidence based practice, Clinical autonomy for general practitioners) CONTINUITY OF CARE (e.g. Continuity of comprehensive care, Clinical handover) COORDINATION OF CARE (e.g. Engaging with other services, Referral documents) PRACTICE SYSTEMS (e.g. Human resource system, Occupational health safety) EQUIPMENT FOR COMPREHENSIVE CARE (e.g. Practice equipment, Doctors bag) 3. QUALITY Right to quality service.
COLLABORATING WITH PATIENTS (e.g. Respectful culturally appropriate care) 4. RESPECT Right to be treated with respect.
INFORMATION ABOUT THE PRACTICE (e.g. Practice information, Informed patient decisions, Interpreter and other communication services, Costs associated with care initiated by the practice) HEALTH PROMOTION PREVENTION OF DISEASE (e.g. Health promotion preventive care) 5. INFORMATION Right to be informed.
COLLABORATING WITH PATIENTS (e.g. Respectful culturally appropriate care) 6. PARTICIPATION Right to actively participate.
CONTENT OF PATIENT HEALTH RECORDS (e.g. Patient health records, Health summaries) MANAGEMENT OF HEALTH INFORMATION (e.g. Confidentiality privacy of health information, Information security) FACILITIES ACCESS (e.g. Practice facilities, Physical conditions, Physical access) 7. PRIVACY Right to privacy and confidentiality.
COLLABORATING WITH PATIENTS (e.g. Patient feedback, Presence of a third party) 8. COMMENT Right to comment and / or complain.