Principles

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Principles of Management Learning Session
45 Dr. A. Rashid Kausar
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Re-cap of Session 44
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The Operations System
Outputs

• Goods
• Services

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Productivity
Productivity Outputs
Inputs
Why ProductivityMatters
DifferentKinds ofProductivity
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Why Productivity Matters
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Kinds of Productivity

• Partial Productivity

Multifactor Productivity
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Quality
ISO 9000 (TQM)
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Meanings for Quality
A product or service free of deficiencies
The characteristics of a product or service that
satisfy customer needs
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Quality-Related Characteristics
RATER
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Quality-Related Characteristics
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ISO 9000

• 1. A series of international standardsISO 9000
  to ISO 9004
• 2. Certifies quality processes
• 3. Customers are increasingly demanding ISO 9000
  certification

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HRM Process
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Job Analysis and HRM
HR Subsystems
Job Analysis
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Value Chain Management

• Value
• Performance characteristics, features, and
  attributes, and any other aspects of goods and
  services for which customers are willing to pay
  resources.

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• value Chain is the entire series of work
  activities that add value at each step of the
  transformation process.
• Value Chain Management is the process of managing
  an entire sequence of activities along the entire
  value chain.
• Focuses on both incoming materials and
  outgoing products and services.

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• Goal of Value Chain Management
• Better the collaboration
• among chain participants,
• better the customer
• solutions!

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Managing Change
Competition
Economy
Politics
Technology
External Change Factors
The Organisation
Internal Change Factors
Culture
Jobs
Structure
Imports
regulations
Employees
Technical Development
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Managing Resistance to Change
THREE-STEP PROCESS
CHANGE
UNFREEZE
REFREEZE
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Thank You Happy Learning!