The Impact of High Performance Work

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The Impact of High Performance Work on
Industry-level Outcomes by Kyle W.
Luthans Steven M. Sommer
???? ? ? ? ? ? ? ?????? ? ? ?
2
? ? ??? ?? 1. HPWP ? ????? ??? ?? 2. HPWP?
?? ?? ?? ????? ??? ??? ???? ?? ?? 3. ??? ??
???? 4. ??, ??, ???? ?? ??? ?? ??
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• SHRM HPWP
• HRM? ??
• ????, ??? ??, ???? -gt ??? ???, ?? ???? ?????
• ???? ???
• ?? ??? ??? ??? HRM? ?? -gt ????? ??? ??? HRM??
  
• Huselid(1995) HPWP? ????? ??? ??? ?? ??
• HPWP? ???? ??(??, ????, ??, ???????? ???? ????
• ??? ?? ??? ??? ????? ?? ??? ???? ??????? ??
• ????) ? ?? ??? ??? ??? ??? ??.
• ?? 1. HPWP? ???? ??? ?? ????? turnover? 7
  ?????,
• ??? ???? ?? 27,000? ???
• 2. HPWP? ?? ???? ??? 4,000? ?? ???
  ?? ??? ??

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??? ???, ?? ???, ?? ???? ?? ??? ??? ??? ????
??? ? ?? ???. - Youndt(1996), Delery
Doty(1996), Huseld-Jackson-Schuler(1997) Gelade
Ivery(2003), Fey(2000), Guthrie(2001) ????? ??
?????? ????? ????? ?? ??? ??? ??? ??? ??? ???
???? ??? ?? ?? ????? ?? ??????? HPWP ??? ??? ??
??? ??
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• RESEARCHING HPWP ON NOT-FOT-PROFIT ORGANIZATIONS
• ??? ?????? ?? ?? ??? ?? ??? ???? ??? HRM
• ?? ????? ????? HRM ??? ???? ??? ???
• ???? ? ??? ?? ?? ??? ???? ?????? ???? ???
• HPWP? ??? ??? ??? 1) ??, ??, ??
• 2) ?????
• 3) ??????
• ??? ????? ?? ??? ??? ??? ?? ??? ? ??? ??.
• ?? ???? ??? ? ?? ??? ???? ?? ??? HRM practice?
  policy
• ? ???? ??? ????? ?.
• ???? ???? ??? ?? ??? ???, ??? ???, ??? ???
• ??? ??, ???,
  ??? ??? ??

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• THE RURAL ELECTRIC INDUSTRY
• ?? ?? ??? 60? ?? ???? ???? ?????? 1992? ????
• ? ?? ?? ?? ??? ????? Energy policy act ? ?? ??
  ??? ??
• HR system? ?? ??? ??? ??? ???? ???? ???? ????
• ????. ?? ??? ??? ??? ????? ??? ??? ???? ???
• ????? ??? ??? ???. (Becker Gerhart, 1996)
• ? ???? ??? ??, ?? ???, ????? ????? ??????
• ??? ??? ???? ??? ??? HPWP? ???.
• ???? ?? ??? HPWP? ???? ?? ?? ?? ??(???/????)
• ? ?? ?? ?? ??.

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• METHODS
• Sample Procedure
• - NRECA(National Rural Electric Cooperative
  Association) ? ?? ??????
• ??
• - 178? ??? 119? ???? ?? 110?? ????
• - ??? ????, ??, ????? ??? ?? ??.
• - ??? ??? ? ????????? 11
• - ???? ??? ?? ???? ??
• 1) ????? ???? ????? ????? ????? ??? ?????
• ?? ??? ??
• 2) ??????? NRECA?? ??
• - ????? 85? ??? ????? ???
• Independent Measures Specific HPWPs
• - ?? ??? HRM policy? procedure? HPWP? ?????
  ???? ?? ??
• ? ??? ???? ???.
• - ? ??? ??? ????? 1995? Huselid? ?? ??? HPWP?
  ?? ??

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Table 1. Items included in the HPWP
categories Information-sharing newsletter,
e-mail, staff meeting, bulletin board, routing
sheets, memos, workgroup meetings Job design
programs job enlargement, job enrichment,
flextime, job-sharing, work-sharing Job analysis
methods observation, work sample, employee
logs, questionnaires, interviews, computerized
analysis Internal advancement opportunities
training, internships, assessment centers,
mentoring, off-the-job development, shadowing,
temporary assignments, coaching, planned
progression, committee assignments Participation
programs quality circles, management by
objectives, self-managed teams,
team-building, 360-degree appraisals Incentive-ba
sed compensation merit pay, group variable pay,
gain sharing, bonuses Benefits medical
insurance, retirement programs, tuition
reimbursement, maternity leave, employee
assistance programs, paid personal leave, day
care, wellness programs, dental insurance, life
insurance, eye care Training on-the-job,
simulation, internship, classroom,
behaviorally-experienced, mentoring Grievance
open door, mediation, alternative dispute
resolution, arbitration, employee council, shop
steward Selection and staffing interview,
applications, ability tests, aptitude
tests,polygraph tests, background check medical
examination, drug testing, assessment centers,
team interviews, credit checks, reference
checks Performance appraisal checklists,
graphic scale, ranking, behaviorally anchored
rating scale, critical incident forced-distributio
n, essay
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Dependent Measures - Organizational Performance
??? ???? ???? ? ????? ?? ???
??? ???? ?? ??? ??? ?????
??? ??? ??? ?? ??? ??? ?? 1.
Distribution Adder per consumer (??? -
??????) / ???? ??(???, ???) ??? ?? ???? ??
??? ???? ???? ????? ?? Delivery
efficiency 2. Distribution Adder per kilowatts
per hour(KWH) sold (??? - ??????) / ???
??? ?? ???? ???? ??? ???? ????? ?? Raw
product efficiency Control Variables 1. Region
????? ????? ??? 2. Consumer type ???? ???
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RESULTS - Table 2(Descriptive statistics)
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RESULTS - Table 3(Regression results)
N 110 p lt .10, plt.05, plt.01, plt.001
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DISCUSSION - ? ??? ?? ??? ????????? HRM
system? ??? ?? ?? ?? ?? ???? ?? - ?? ?? ??? ???
?? Practice? ??? ??? ??? ????? ????? ???????
KSA(selection, training, information-sharing)?
???? HPWP? ?? ?? ???? ????? ??? - Internal
advancement program? ????? ???? ??? ?? - new
blood ? ??? ?? - ??? ?? 1) ??? HPWP? ??? ????
???? ??? ????? HPWP? ??? ??? ????? ?? ???
???? ?? ??? - HPWP ??? Practice? ?? ???
??? ????? ???? ??? ?? 2) ???????? ????? SHRM?
fit approach ? ????. ?? ???? ???? ?? ?????
bundle? ?????, ?????? ?? ??? bundle? ????
?? ?? ?? ?? 3) ??? ??? ????? ???? ????? ???
? universal HPWP? ?????? ?? ??? ????? ?? ??
HPWP ???? ?? ??? ??? 4) Best HRM practice? ??
?? ????? ???