Becoming a Firm Leader

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Becoming a Firm Leader
For New Partner and Experience Managers

• By Rex Gatto, Ph.D.
• Gatto Associates, LLC
• 412-344-2277
• Websitewww.rexgatto .com

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Table of Contents

• Introduction
• Section 1 Leadership role of a partner
• Section 2 Communication
• Section 3 Giving Feedback
• Section 4 Strategic Planning

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Learning Objectives

• Effectively utilizing leadership characteristics
• Effectively communicating with others
• Giving feedback to motivate staff

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FEEDBACK

• Supportive
• Corrective
• FEED THE FUTURE

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Thought Provoking Books

• The 21 Indispensable Qualities of a Leader by
  Maxwell
• Management Challenges for the 21st Century by
  Drucker
• Leading Change by Kotter
• First Break All The Rules by Buckingham and
  Coffman
• Winning by Welch
• Where did all the Leader Go Iacocca

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THOUGHT PROVOKERS

• Survival - how you handle it
• Success
• Attitude
• Listen
• Right questions
• Common Sense

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Overview

• This presentation is based on the books
• Smart Manager FAQ
• by Rex Gatto
• The 2R Manager When to Relate When to Require
• by Peter Friedes
• 21 Indisputable Qualities of a Leader
• by John Maxwell

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Section 1

• Leadership
• Smart Manager pages 135-142

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Overview

• Defining Leadership
• What kind of leaders are CPAs
• Balancing 2 Rs
• 21 Characteristics of leadership
• Dimension of leadership
• Why we need managers and leaders
• What future leaders need to know

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Defining Leaders and Managers

• Manager past to the present
• Leader present to the future
• Workplace opportunity in which you can
  demonstrate your ability and efforts

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FAMOUS LEADERS

• WHAT DO ALL OF THESE LEADER HAVE IN COMMON?

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LEADERSHIP

• In its simplest form leadership has three
  components
• Leader
• Follower
• Common Goal

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LEADERS
Behaviors of Successful Leaders Behaviors of Unsuccessful Leaders

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Self Development

• Work with end in mind
• Listen first, then respond
• Ask right questions
• Be a multiple service provider
• Flexible
• Enjoy change

• Challenge your thoughts
• Deal with uncertainty
• Maintain sense of humor
• Self worth
• Alternatives
• Follow or let go

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LEADERSHIP

• Leadership - process by which leaders guide and
  develop themselves and others by
• Communicating
• Taking appropriate action
• Building trust
• Achieving goals, given
• Leaders abilities and skills
• Abilities and skills of followers
• Within a changing environment

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LEADERSHIP

• Leaders develop through ability, desire, and
  opportunity.
• Effectively develop followers.
• Address issues proactively.
• Develop potential by leading, making decisions.
• Earn the respect of followers.
• Respond
• Single out and clearly define expectations.
• Have desire trust to lead in unpredictable
  times.
• Identify the right questions.
• Provide open, honest, trusting, respectful
  communication.

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LEADERSHIP DEFINITION

• Leaders
• Define what the future should look like, aligns
  people with that vision, and inspires people to
  make it happen despite the obstacles
• (John Kotter)

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Lead by Adaptation

• Vision where are we headed
• Clearly define the job set stretch goals
• Open Communication open communication in all
  directions up and down and across the
  organization
• Accountability for Results in the end, its
  performance that count. YOU are responsible for
  results

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Lead by Adaptation 2

• Be Visible make a point of getting out of your
  office and talking to the people who work for
  you meet people
• Performance employee performance give
  employee credit
• Be a Role Model employees respond more to your
  actions than to your rhetoric. Lead by example.
• Change changing business needs ask for input
• Work Environment open trusting, respectful and
  honest work atmosphere

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Carly Fiorina

• putting information to work by employing an
  infrastructure with the flexibility and
  adaptability to help companies
• role that character, capability and collaboration
  play in defining leadership

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Jack Welch

• Positive energy go go go they love action and
  relish change
• Energize the ability to love people and inspire
  them to move mountains
• Edge courage to make tough yes-or-no decisions
  -- no maybes
• Execute get the job done
• Passion a heartfelt, deep and authentic
  excitement about life and work
• Teach Managers to mange less instill confidence

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Walt Disney

• Vision - is critical to success
• Involvement - create a work environment that
  encourages employees to be actively involved

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Angel Merkel (Germanys 1st women leader 11/05)

• Emphasizing the need for self-sufficiency
• Reforming the funding of the medical system and
  raising the retirement age while tinkering with
  the tax system
• Unemployment - 5 million before the election,
  fell in October to its lowest level in four years
  at around 4 million
• Debt is down

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Robert Greenleaf

• Listening
• Empathy
• Healing transformation
• Awareness - self awareness
• Persuasion
• Conceptualization

• Foresight know the past and present
• Stewardship the organization is in trust
• Commitment to grow people
• Build community among the people

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Jim Collins

• Level Five Leaders
• Make the organization more successful for the
  next generation
• Know that we created a strong company
• Want my successor to be better and greater
• NO ME its WE

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John MaxwellAssess Your Characteristics

• Character
• Charisma
• Commitment
• Communication
• Competence
• Courage
• Discernment
• Focus
• Generosity
• Initiative

1. Listening
2. Passion
3. Positive attitude
4. Problem solving
5. Relationships
6. Responsibility
7. Security
8. Self-discipline
9. Servanthood
10. Teach-ability
11. Vision

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2 Rs Style of Leadership

• Relating behaviors
• focus on caring trusting relationships with
  employees,
• respectful and nurturing relationships with each
  of your direct reports,
• people oriented and
• a caring manager
• Required behaviors
• focus is on best results from people,
• ensures high quality work,
• demanding of results in an appropriate way and
• task oriented
• The best manager is balanced between the two
  styles

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2 R Manager

• Low
  Requiring high
• Low
• Relating
• High

Low Relating Low Requiring Low Relating about right requiring Low Relating High Requiring
About Right Relating Low Requiring About Right Relating About Right Requiring About Right Relating High Requiring
High Relating Low Requiring High relating About right Requiring High Relating High Requiring
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Four Leadership Styles
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Leadership Styles
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Leadership Model
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Collins Level Five Leaders

• Level 1 - Good strong individual contributor
• Level 2 - team member
• Level 3 - very competent employee
• Level 4 - executive level concerned for his/her
  own success
• Level 5 - strong care and concern for the
  organization not self focus is on the
  organization. The secret to level 5 is to find
  the work or organization that pulls level five
  out of you and care so much about the
  organization that leadership evolves to this
  higher level.

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Brady and Woodward Five Levels of Leadership
Development

• Level 1 - Learning
• Level 2 - Performing
• Level 3 - Leading
• Level 4 - Mentoring leaders
• Level 5 - Mentoring Mentors of firm leaders

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Maxwell Developing the Leader within You

• Level 1- Position Title
• Level 2 - Permission - begins to lead
• Level 3 - Production - leader get results
• Level 4 - People development
• Level 5 - Personhood - large following

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Effective Leaders

• Use various styles
• Trust themselves
• Develop themselves
• Apply abilities
• Know to whom and when to listen and follow

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Six Dimensions of Leadership

• Communication
• Positive Attitude
• Building Relationship
• Decision Making
• Modeling Leadership
• Inspiring Others

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Leadership Development Develop from
Develop to
passivehaving to be stimulated, motivated, and disciplined active being self-reliant, self-initiated and self-determined
dependence relative independence to interdependence (internalization of a set of values which become base for behavior)
capable of behaving in a few ways capable of behaving in many different ways
unpredictable, shallow interests of short duration deeper interests
smaller time perspectives a much larger time perspective of eventsbehavior is affected by past events and future hopes
subordinate position aspiring to occupy an equal and/or superordinate position in reference to peers
lack of self-awareness awareness of and control over oneself
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Overview

• Defining Leadership
• What kind of leaders are CPAs
• Balancing 2 Rs
• 21 Characteristics of leadership
• Dimension of leadership
• Why we need manager and leaders
• What future leaders need to know

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LEADERSHIP PROCESS

• Become the best version of yourself!

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Summary

• You are going through a developmental leadership
  process challenge yourself
• To be the best version of a leader that you can