The%20Inspiration%20Triangle

1
The Inspiration Triangle

• Teri Ridler
• Director of Human Resources
• SeaWorld Orlando

2
Engagement Success

• Gallup Data Companies with Engaged Employees
• Have 50 lower turnover
• Experience 56 higher customer loyalty
• Have 38 higher productivity
• Engaged Employees
• Outperform disengaged co-workers by 25
• Generate 40 more revenue
• Take 60 fewer sick days

3
Engagement

• How Do You Create An Environment That Fosters
  Engagement
• Employees are told whats expected
• Employees see the mission of the company lived
  out every day
• Employees are rewarded for progress as well as
  results
• Employees are given opportunities to learn and
  grow

4
The Inspiration Triangle

• Leaderships Challenge Keep employees engaged
  so they will deliver the product
• Awareness
• Acknowledgement
  Education

5
Awareness

• SeaWorlds Core Purpose
• To Inspire others to CELEBRATE, CONNECT, AND
  CARE
• For the Natural World we Share through the Power
  of Entertainment

6
Awareness

• Guiding Principles
• Value Each Other as Individuals
• Make Each Guest Feel Special
• Create Unique Experiences
• Deliver Superior Returns

7
Awareness

• Communication is Key!
• Culture/Values
• Individual Expectations
• Changes

8
Education

• Prepare to Produce
• Job Analysis and Skill Development
• Individual Development Plans
• Park Events

9
Acknowledgement

• Celebrate Successes
• Reinforce Consistently
• Celebrate Globally
• Correct Individually

10
Inspiration

• People dont leave companies, they leave people!
• People will be more inspired by what you DO than
  by what you SAY