listening.

1
listening.
2
What is Listening?...Im glad you asked!

• The Receiving part of the communication Process
• Making a conscious effort to hear
• We remember 25 of what we hear
• ListeningComprehending what a person says
• HearingAutomatic reaction to noise

3
4 ways to listen

• Appreciative Listening- Enjoying Music
• Discriminative Listening- Singling out one sound
  from a noisy environment
• Empathetic Listening- Encourages people to talk
  freely
• Critical Listening- Deciding if a message is
  logical, worthwhile, or has value

4
The Truth About Listening

• We prefer speaking to listening (we speak 120-180
  words/minwomen are closer to the 180we are the
  more talkative sex)
• We shape what we hear to fit what we expect (in
  other words, we listen to what we want to listen
  to and ignore the other stuffaka- your mom
  asking you to do work around the house and you
  tune her outlets be real!)
• The responsibility for successful communication
  doesnt lie with the
• person doing the talking!

5

• Listening requires a great deal of effort. We
  dont remember most of what we hear. Becoming an
  active listener will help you in your
  relationships. Among the biggest hurdles to good
  listening is the desire to speakshut up and
  listen!

6
7 Bad Habits of Listening

• The Tuner Outer- Tunes out dull topics because
  he doesnt think its relevant
• Mr. Tuner Outer needs to look for something he
  can use (ideas, quotes, stories) Not everything
  is lame and boring!

7
7 Bad Habits Contd

1. The Faker- Fakes like he is paying attention to
   someone when really he is somewhere else.
2. The Distracted-Yields to distractions and
   noises around him while someone is speaking.( He
   is distracted by little things i.e.-someone
   sneezing, the A/C, a baby crying in churchstuff
   like that.)

8
7 Bad Habits Contd

• 4. The Jumper- Jumps to conclusions,
  interrupts, asks lots of questions. Often has
  biases and has trouble staying open mindedwe
  will talk more about this in another chapter.
• 5. The Over Reactor-Over reacts to emotional
  words or Hot Buttons (words causing emotions or
  controversy i.e.-abortion, the death penalty,
  euthanasia)

9
7 Bad Habits Contd

• 6. The Interrupter- His motto is I never
  listen because I am too eager to speak
• He is the most annoying of ALL!
• 7. The Criticizer-Criticizes delivery or
  physical appearance of the person talking.
• Dont be this guythe guy that tunes people out
  based on someones accent, clothing, mannerisms,
  disabilities, etc.

10
Listening Filters

• Based on background and personalities
• Education
• Age
• Biases
• Attitude
• Religion
• Emotions
• Family
• Morals

11
Tips To Being A Good Listener

• Refrain from judging or evaluating others
• Focus your attention on the message
• Search for areas where you agree with the person
  talking
• Keep an open mind

12
Introducing Others

• Remembering a Persons Name
• 1.Repeat the persons name 2 to 3 times in your
  first conversation
• 2. Relate the name to something familiar
• 3. Develop a determination to remember

13
Professional Etiquette

• Introduce the older, more senior, or more
  powerful person first (ex you would introduce
  your parent to your girlfriend or boyfriend
  first, you would introduce your boss to your
  friend first)
• When you are introduced Make eye contact, hand
  greeting, and comment using the new persons name
  (shake Hands web-to-web)

14
Definitions to knowdont worry, its just 2

• Passive Listening- Feeling that the
  responsibility for communication lies with the
  speaker (passive ListeningLAZY LISTENING!)
• False Comparison- Comparing unlike things

15

• FIN