HCSCC Charter alignment

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HCSCC Charter alignment
Australian Service Excellence Standards (ASES) Certificate Level HCSCC Charter
General application of C.8.1. Consumer Community Engagement (responsive to identified consumer needs, focus on prevention, detection management of allegations of abuse, services allocated based on individual needs, consumers are well informed, consumers are recognised as key partners, processes encourage consumer participation, maintaining confidentiality, and access to a complaints process) General application of C.8.1. Consumer Community Engagement (responsive to identified consumer needs, focus on prevention, detection management of allegations of abuse, services allocated based on individual needs, consumers are well informed, consumers are recognised as key partners, processes encourage consumer participation, maintaining confidentiality, and access to a complaints process)
C.4.3. Cultural Inclusion (client access arrangements, promoting diversity to improve access) C.7.1. Outcomes Monitored (services are accessible, methods to address barriers) 1. ACCESS Right to access health community services
C.2.2. Policy Procedures (legislative requirements, consistent application) C.2.4. Risk Management (managing consumers welfare) C.3.2. Assess Physical Resources (ensuring physical assets enable safe effective services) C.4.2. OHS W (duty of care, mandatory reporting, staff training management of incidents) 2. SAFETY Right to be safe and free from abuse
C.1.2. Business Planning (monitor progress against Strategic Plan, manage resources, measure performance) C.2.1. Sound Governance (commitment to leadership, mutual accountability and ethical conduct) C.2.2. Policy Procedures (consistent application of policies and procedures) C.2.3. Data Knowledge Management (processes to collect use data, create information knowledge) 3. QUALITY Right to quality service
C.4.1. Human Resource (ensure competent staff for effective services, code of conduct, organisational culture) C.4.3. Cultural Inclusion (valuing diversity in pursuit of organisational improvement consumer satisfaction) 4. RESPECT Right to be treated with respect
C.2.2. Policy Procedures (legislative requirements, consistent application) C.6.1 Communication (systems and strategies ensure information is disseminated internally and externally) C.8.2.Consumer Feedback Complaints (informed about processes, accessible culturally appropriate) 5. INFORMATION Right to be informed
C.1.1.Strategic Planning (active consumer involvement) C.8.2 Consumer Feedback Complaints (feedback is valued and used as a continuous improvement tool) 6. PARTICIPATION Right to actively participate
C.2.2.Policy Procedure (privacy legislative requirements, storage of records, disclosure processes) 7. PRIVACY Right to privacy and confidentiality
C.1.1.Strategic Planning (complaints used to inform service outcomes) C.5.1. Working Collaboratively (obtaining consumers views as part of planning cycle) C.8.2.Consumer Feedback Complaints (feedback actively sought, process in place, evidence of actions taken) 8. COMMENT Right to comment and /or complain