Building a Quality Management Program A Closer Look . . .

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Building a Quality Management ProgramA Closer
Look . . .

• Title-I HIV Quality Management Program
• Case Management Providers
• Susan Weigl, Quality Consultant

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Why Bother w/ a QI Program?

• Beyond funding requirements . . .
• ensures highest quality of care provided to
  patients
• improves client experience and retention rate
• improves employee satisfaction
• increases efficiency of daily routines and
  productivity
• reduces costs (, time, energy . . .)
• QI provides tools and methodologies that have
  been proven to be successful to improve quality
  of care and service

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Quality Program Activities

• Effective QI Program Infrastructure
• Performance Measurement
• Educational Efforts
• Quality Improvement Projects/Activities
• Communication of Quality Activities

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Begin With Your Quality Management Plan

• The quality management plan is the roadmap for
  all quality activities.
• Key areas
• Quality program infrastructure
• Annual quality goals
• Performance measures
• Staff /consumer involvement
• Implementation of quality management plan

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Quality Program Infrastructure

• Points to consider
• How effective is the quality committee?
• Strategic planning
• Facilitating innovation and change
• Providing guidance and reassurance
• Establishing a common culture
• Does the quality program receive the resources
  and support needed to function?
• Are QI project teams appropriately structured to
  improve specific aspects of care?

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Annual Quality Goals

• Points to consider
• Are goals clearly defined?
• Is more effort needed to meet the quality goals?
• What are the strengths and limitations?

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Performance Measures

• Points to consider
• Are the measures appropriate to the care your
  program provides?
• Is the frequency of performance measurement
  adequate?
• Is data easily obtained?
• Are opportunities for improvement readily
  identified?

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Staff and Consumer Involvement

• Points to consider
• Do the appropriate staff and consumers
  participate?
• Are all staff kept informed of ongoing quality
  activities?
• Are consumers informed about quality activities?
• Are educational opportunities provided to staff
  and consumers?

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Implementation of Quality Management Plan

• Points to consider
• Is a workplan used to assist in implementing the
  quality management plan?
• Are milestones being met?
• What are strengths and limitations?

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HIVQUAL Model - Overview
Infrastructure
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Real-life Examples

• APICHA Our Story Building a CQI
  Infrastructure
• Project Hospitality Staff Consumer
  Involvement in QI Program