]project-open[ IT Service Management Roadmap

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po is for ITSM what ERP was for business
manage-ment some 30 years ago. Frank Bergmann,
Founder po
Integrated Open-Source IT-Services Management

• About project-open ITSM
• po ITSM is an open-source solution to manage
  all major operational processes of IT departments
  and IT service providers.
• po integrates a number of 3rd party open-source
  applications including OpenProj, GanttProject,
  Nagios, OCS Inventory etc., forming the
  industrys first integrated open-source ITSM
  stack.

• project-open Benefits
• In-depth visibility of all major ITSM processes
• Unifies project management with service
  management
• Seamless integration with financial management
• Replaces 10 applications (Timesheet, Bugs, PM,
  Portfolio, Travel Mgmt., Intranet, Wiki, Blog,
  Controlling, Billing, SLA monitoring, ConfDB,
  License DB)

• project-open Fact Sheet
• Founded in 2003
• Worlds largest open-source Web application
  according to www.ohloh.net
• Ranking 50 - 200 on SourceForge
• 3.000 customers in 25 countries including
• Basler Kantonalbank
• Cambridge Technology Partners
• VAW-arvato (Bertelsmann)
• 40 partners in 15 countries
• Based on OpenACS.org community
• Since 1999 Mature platform
• 1.000.000 LoC in 200 modules
• 12.000 members
• 1.000 active developers

• project-open Implementation
• Low implementation costs (open-source), may allow
  more budget for training and change management
• Rapid implementation methodology based on
  experience from many rollouts
• Low overhead for
• Based on ITIL best practices.
• Full range of professional services available

• project-open Integration Links
• Authenticate or import users from LDAP
• Import server configuration and events from
  Nagios
• Import inventory from OCS Inventory
• Import provider costs from SAP FI

project-open Ronda de Sant Antoní, 51, 1o
2a E-08011 Barcelona Spain
tel [phone] cell 34 609 953 751 fax
34 932 890 729
mailto info_at_project-open.com web http//www.proj
ect-open.com/
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• Project Portfolio View
• Shows the list of currently active projects.
  Similar pages show the lists of bugs, helpdesk
  tickets, configuration items, users etc.
• All of these pages allow the user to filter
  objects according to type, status, customer and a
  number of object specific fields.

• Helpdesk with Configurable Ticket Workflow
• The po helpdesk module allows to define a
  dynamic ticket workflow per ticket type.
• The workflow determines the processing steps per
  ticket and can define a separate queue per step
  (for example The customer should sign-off his
  own tickets).

• Reporting, Indicators, Dashboard DW
• User defined indicators allow you to keep track
  of important processes.
• Data-Warehouse pivot reports allow for
  drill-down
• A dashboard delivers quick overview

• Questions project-open can Answer
• What projects are active at the moment?
• Which projects will end up over budget?
• How is the customer satisfaction with helpdesk?
• What is our average incident reaction time?
• What is our total average cost per incident?
• How much does it cost us to run Exchange?
• Did outsourcing help us to save money?
• What applications are running on that server?
• What is the maintenance cost of Windows vs. Linux?