ENGAGING WITH LIBRARY USERS - PowerPoint PPT Presentation

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ENGAGING WITH LIBRARY USERS

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ENGAGING WITH LIBRARY USERS UNIVERSITY OF BRUNEI DARUSSALAM LBRARY EXPERIENCE UBD LIBRARY MISSION Excellence in library and information services to support the ... – PowerPoint PPT presentation

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Title: ENGAGING WITH LIBRARY USERS


1
ENGAGING WITH LIBRARY USERS
  • UNIVERSITY OF BRUNEI DARUSSALAM LBRARY EXPERIENCE

2
UBD LIBRARY MISSION
  • Excellence in library and information services to
    support the teaching, learning, research and
    community services activities of the university
    by
  • Providing client-oriented, innovative and
    competent professional services
  • Building strong and relevant resources
    collections
  • Managing an efficient and effective systems
  • Implementing and utilizing relevant technologies.

3
ENGAGEMENT STRATEGIES
Access Utilization
Resource Development Relevancy
  • Communication

Assessment
4
Access and Utilization
Awareness
Library Training Demo From Vendors
5
Orientation
Quizzes
6
Resource Development Relevancy
  • Communicating with Dean of Faculty on
  • resource requirements
  • Distributing booklets / publishers catalogue in
    print/online on frequent basis.
  • Meeting up with Faculty Program Leader /
    Coordinators
  • Encouraging staff to order via various
    communication means.
  • Students are encouraged to make recommendation
    for books to be purchased.
  • Faculty Deputy Dean as Member of Library Committee

7
  • Frequency of the Library Committee Meeting to
    understand needs and decisions making platform
    for purchase.
  • Faculty Liasion Librarian attendance in Faculty
    and Board Meeting.
  • Continuously develop collection without much
    restriction.
  • Communicating effectively with Faculty on new
    resources acquisition and trial access.

8
(No Transcript)
9
Communication
  • Provide efficient line of communication with the
    users
  • through various means
  • Ask a Librarian
  • Email
  • Telephone
  • Chat Widget
  • Facebook
  • Twitter

10
Assessment
  • Suggestion Box Are You Being Served
  • User Satisfaction Survey

11
Challenges
  • Has not encompassing the whole community.
  • Creating awareness on resources and facilities.
  • Role of Liasioin Librarian

12
Conclusion
  • More reaching out to be done
  • Make Library more visible and available anywhere
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