Title: Human Performance Center (HPC)
1Human Performance Center (HPC)
- U.S. Department of Energy
- Office of Corporate Safety Programs (HS-31)
2What is Human Performance Improvement?
- HPI is not another safety program.
- Focused on reducing human errors and the
consequences of error. - thereby improving productivity, quality, and
safety. - The commercial nuclear industry says
- Safety initiatives protect the people from the
plant, HPI protects the plant from the people.
3What is Human Performance?
- Human Performance is a combination of behavior
and results. - The Principles of HPI are
- Humans are fallible
- Error is predictable
- Organization influences behavior
- Behaviors are reinforced
- Events are avoidable
- Regardless of how conscientious and careful
people are, they still err, sometimes at
inopportune moments!
4Human Performance A Systems Approach
Events
The Worker
Task Factors the job
Local Conditions at the worksite
Organizational Factors the system as a whole
Culture artifacts, espoused values, basic
assumptions
All systems with people suffer human-related
disturbances.
5What is the Human Performance Center?
- Departmental Center operated by HSS
- Small Federal staff with some contractor support
- Official start-up in second quarter FY06 (been
functioning for 2 years) - Influence versus requirements driven
- Coordinates with the NTC to provide training
- Develops consistent guidance and tools for the
Department - Provides implementation assistance to the Field
and Program Offices - Assists in the analysis and evaluation of events
and incidents - Serves as a liaison with other organizations
- EFCOG, INPO, Other Government Agencies Private
Industry
6HPC Resources
- Facilitation, Coaching Training
- Publications
- Website
7 Current HPC Courses
8Courses Under Development
January 2008
July 2008
9HPC Publications (Draft)
- Draft
- Human Performance Handbook
- HUMAN PERFORMANCE IMPROVEMENT CONCEPTS AND
PRINCIPLES - November 2007
- Draft
- Human Performance Tools
- For Individuals, Work Teams, and Management
- Good Practice Guide for Anticipating, Preventing,
and Catching Human Errors and Identifying Latent
Organizational Weaknesses - HUMAN PERFORMANCE IMPROVEMENT METHODS AND
TECHNIQUES - November 2007
10www.hss.energy.gov/csa/csp/hpc/
HPC Website September 2007
11HPI Implementation
- Office of Health, Safety and Security
- Office of Nuclear Energy, Science and Technology
- Brookhaven Natl Lab
- ETTP
- Lawrence Livermore Natl Lab
- SRS WGI
12FY08 HPC Activities
- Coordinate with NTC to publish and implement the
Training Schedule (approximately 20 classes) - Develop two new courses (requested by the field)
- Causal Analysis
- Observation and Coaching
- Develop DOE-Specific HPI Standards, a Tool Box
and Lessons Learned - Coordinate with the Accident Investigation
training and process to include HPI Principles - Work with DOE organizations/sites to assist with
HPI implementation - Establish a process and methodology to serve as a
clearinghouse for HPI initiatives and resources
in the Department - Continue to work closely with EFCOG and other
agencies/organizations
13Questions?