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Human Performance Center (HPC)

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Define Human Performance Center (HPC) Work & t n k e c m a b e d v e o H A e r p F a n m z a a I l y r d z s e U.S. Department of Energy Office of Corporate Safety ... – PowerPoint PPT presentation

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Title: Human Performance Center (HPC)


1
Human Performance Center (HPC)
  • U.S. Department of Energy
  • Office of Corporate Safety Programs (HS-31)

2
What is Human Performance Improvement?
  • HPI is not another safety program.
  • Focused on reducing human errors and the
    consequences of error.
  • thereby improving productivity, quality, and
    safety.
  • The commercial nuclear industry says
  • Safety initiatives protect the people from the
    plant, HPI protects the plant from the people.

3
What is Human Performance?
  • Human Performance is a combination of behavior
    and results.
  • The Principles of HPI are
  • Humans are fallible
  • Error is predictable
  • Organization influences behavior
  • Behaviors are reinforced
  • Events are avoidable
  • Regardless of how conscientious and careful
    people are, they still err, sometimes at
    inopportune moments!

4
Human Performance A Systems Approach
Events
The Worker
Task Factors the job
Local Conditions at the worksite
Organizational Factors the system as a whole
Culture artifacts, espoused values, basic
assumptions
All systems with people suffer human-related
disturbances.
5
What is the Human Performance Center?
  • Departmental Center operated by HSS
  • Small Federal staff with some contractor support
  • Official start-up in second quarter FY06 (been
    functioning for 2 years)
  • Influence versus requirements driven
  • Coordinates with the NTC to provide training
  • Develops consistent guidance and tools for the
    Department
  • Provides implementation assistance to the Field
    and Program Offices
  • Assists in the analysis and evaluation of events
    and incidents
  • Serves as a liaison with other organizations
  • EFCOG, INPO, Other Government Agencies Private
    Industry

6
HPC Resources
  • Facilitation, Coaching Training
  • Publications
  • Website

7
Current HPC Courses
8
Courses Under Development
January 2008
July 2008
9
HPC Publications (Draft)
  • Draft
  • Human Performance Handbook
  • HUMAN PERFORMANCE IMPROVEMENT CONCEPTS AND
    PRINCIPLES
  • November 2007
  • Draft
  • Human Performance Tools
  • For Individuals, Work Teams, and Management
  • Good Practice Guide for Anticipating, Preventing,
    and Catching Human Errors and Identifying Latent
    Organizational Weaknesses
  • HUMAN PERFORMANCE IMPROVEMENT METHODS AND
    TECHNIQUES
  • November 2007

10
www.hss.energy.gov/csa/csp/hpc/
HPC Website September 2007
11
HPI Implementation
  • Office of Health, Safety and Security
  • Office of Nuclear Energy, Science and Technology
  • Brookhaven Natl Lab
  • ETTP
  • Lawrence Livermore Natl Lab
  • SRS WGI

12
FY08 HPC Activities
  • Coordinate with NTC to publish and implement the
    Training Schedule (approximately 20 classes)
  • Develop two new courses (requested by the field)
  • Causal Analysis
  • Observation and Coaching
  • Develop DOE-Specific HPI Standards, a Tool Box
    and Lessons Learned
  • Coordinate with the Accident Investigation
    training and process to include HPI Principles
  • Work with DOE organizations/sites to assist with
    HPI implementation
  • Establish a process and methodology to serve as a
    clearinghouse for HPI initiatives and resources
    in the Department
  • Continue to work closely with EFCOG and other
    agencies/organizations

13
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