Computer is intelligent intermediary between human and the operation of the system

1
Designing Supervisory Control Systems

• Introduction
• Computer is intelligent intermediary between
  human and the operation of the system
• Name comes from close analogy to supervisor /
  subordinate relationship

Washing Machine Example
Computer acts as subordinate staff member
2
Introduction

• 10 Levels of Human-Computer Interaction Relevant
  to Supervisory Control

Levels of autonomy of the system
3
Supervisory Roles

• 5 Major Categories of Behavior Characteristic of
  a Supervisor

Planning Teaching Monitoring Intervening Learning
4

• - Three Types of Behavior

Skill-Based Behavior - Information Serves as
Signals Knowledge-Based Behavior - Information
Serves as Symbols Rule-Based Behavior -
Information Serves as Signs
5
Future Implications of Supervisory Control

• Initial Implications

Elevate Humans to higher-level cognitive
tasks Operator less able to intervene in
emergency Operator becomes less skilled due to
lack of practice As a result, possibility of
human error could increase
6
Future Implications of Supervisory Control

• Long-Term Implications

1. Unemployment 2. Desocialization 3.
Remoteness from the product 4. Deskilling 5.
Intimidation
7

• 6. Discomfort in the assumption of power
• 7. Technological illiteracy
• 8. Mystification
• 9. Sense of not being productive
• 10. Eventual Abandonment of Responsibility