Changing behaviors using the behavioral bank account

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Changing behaviors using the behavioral bank
account
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Tools to uncover unwanted and wanted behaviors
(if we dont change something, nothing changes)

• Costly Unwanted Behaviors Do you have any bad
  actors?
• Survey
• Listening Session
• Roundtable
• Ask them they will tell you!
• Rolling Stone/Shining Star activity

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Examples of negative behaviors

• Damage to Product
• Damage to company property
• Careless treatment of property
• Loss of property
• Damage to customer property
• Failure to maintain property in care
• No Call No Show
• Tardiness
• Cell Phone usage/texting
• Rapid pace to make down time
• Lost time Accident
• Vehicular Accident
• Unsafe Acts

• Near Miss
• Insubordination
• Quality issue
• Customer Issue or complaint
• Failure to inspect
• Failure to meet goal
• Failure of Drug test
• DUI
• Failure to participate in Wellness program
• Smoking
• Failure to participate in HRA
• Can you think of any others? What do these cost?
  Can you Quantify?

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Ways to Credit with Positive behaviorusing the
Behavior Bank Account

• New way to identify behaviors and pay or charge
  for employee behavior.
• Account balance for individual incentive or total
  performance package.
• Subtraction from annual account in varying
  amounts based on severity.
• Someone has to pay for the waste created,
  shouldn't the employees share in this process?
• They can add to reduced balance by
• Presenting to the group on a topic.
• Write an article.
• Improve biometrics.
• Kick a habit.
• Change a behavior.

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Why some incentive programs fail

• Group incentives can fail due to
• One persons incident can wipe out the group.
• Animosity can be created.
• Sense of entitlement takes over.
• Delayed reporting worsened condition.
• Boredom

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Ways to help your employees own their own risk

• The New Way
• Find out why they work and what is important to
  them.
• Teach your employees the business.
• Show them how waste affects them.
• Profit Raises and benefits.
• Show them all of the factors that go into earning
  a profit.
• Teach them that negative behaviors and waste cost
  everyone.
• Track your results.
• Tool Ownership Circle Demo

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Real world examples

• Redi Mix - 70,000 in annual uninsured loss
  recovered.
• Trucking/Warehousing 60 reduction in Errors.
• Manufacturer Customer returns down by 50.
• Construction 2 DUIs annually to none.

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Card example
Safety Performance Program Program date
From____________ To____________ ____________
_______Has been put into your account. Subtraction
s 100 Loss Time injury-At Fault
__________ 100 Property Damage-At Fault
__________ 50 Tardy/No call-No
show __________ 75
Failure to wear P.P.E.
__________ 100 Failure to report a P.D./W.C.
Incident __________ BONUS PAID ANNUALLY on
__________ Total_________
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Improve your chances for success!

• Get the behaviors from your employees to assure
  buy in.
• Pay attention to the buy in.
• Limit the negatives to 5 or 6.
• Create a spreadsheet.
• Appoint a trusted record keeper.
• Spin this as a positive because it is.
• Involve the office.
• Arguing is not allowed.
• Program is optional.
• Show off your best and worst actors.
• Post results.
• CEO support.

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Thank You For Attending
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