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Communication Competence

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Communication Competence Steve Wood TCCC Communication Competence Communication competence is the ability to achieve one s goals in a manner that, ideally ... – PowerPoint PPT presentation

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Title: Communication Competence


1
Communication Competence
  • Steve Wood
  • TCCC

2
Communication Competence
  • Communication competence is the ability to
    achieve ones goals in a manner that, ideally,
    maintains or enhances the relationship in which
    the communication occurs.

3
Characteristics
  • A wide range of behaviors
  • Ability to choose the right behavior
  • Skill at performing the behavior

4
Characteristics
  • Empathy (the emotional ability to feel what
    others feel)
  • Cognitive complexity (the intellectual ability to
    see issues from different perspectives)

5
Characteristics
  • Self-monitoring (being aware of the messages you
    send, consciously and unconsciously)
  • Commitment to the relationship
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