Writing a Consumer Letter

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Writing a Consumer Letter

• 40pt. Assignment

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Breakdown Parts of a Consumer Letter
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Your Address 3pts

• Written Correctly
• Includes Street, City and State
• Date is written under address

123 FCS Ln. Patchwork, PA 19510 9/20/2011
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Company Name Address 3pts

• Proper Spelling of Company Name
• Includes Zip Code
• Proper Punctuation

Conair Corporation 150 Millford Road East
Windsor, NJ 08520
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Salutation/Greeting 2pts

• Proper Punctuation
• Capitalized Correctly
• Options

Dear Director of Consumer Affairs
Dear Customer Service Representative
Dear Sir or Madam
Ladies and Gentlemen
Dear Mr. Smith
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Body of Letter 14pts

• Explains problem clearly
• Gives important details
• Explains what you want done
• Paragraph Form-at least 2
• Properly Thanks business for time

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Body of Letter cont.
I am writing to inform you of a problem I have
with one of your hair dryers. In August 2003, I
bought a Conair Cord Keeper Hair Dryer at Bed
Bath and Beyond in the Whitehall Shopping Center
located in Pennsylvania. I liked it because the
handle folded up nicely to transport it back and
forth from home and school. However, after only
a couple of months the locking mechanism, which
holds the handle straight when drying my hair,
broke. Now I have to hold the head of the dryer
up myself as it will not stay locked onto the
handle. The product is no longer functioning as
it was intended so I would like a replacement or
a refund of the purchase price.
I have always purchased Conair Hair Products for
their high quality reputation. I appreciate you
taking the time to consider my letter.
Suck-up Paragraph
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Closing 3pts

• Comma used
• Space provided to sign your name
• Name typed below signature
• Examples

Regards, Ali Patchcoski Ali Patchcoski
Sincerely, Ali Patchcoski Ali Patchcoski
Cordially, Ali Patchcoski Ali Patchcoski
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Additional Information

• Spelling Grammar 5pts
• -Proper grammar structure used
• -Spelling was checked and corrected
• Final Draft
  5pts
• -Letter is corrected from rough draft
• -Two copies turned in
• -Completed on time (-2 pts each day late)

Subtotal 35pts
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Consumer Letter Info. Sheet 5pts

• Completed on time
• Includes all necessary info
• Company Address

Grand Total 40pts
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Time to proofread some letters!
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Heres an example of a compliment letter.
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Hopefully You Hear Back from Your
Company
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Here are some examples of other things you may
get back from your company

• Coupons
• Gift Certificates
• Free Products

• Candy
• Pencils/Pens
• Notepads
• Key chains
• Stickers
• Brochures