GRIEVANCE TRIP-UPS

1
GRIEVANCE TRIP-UPS
2
BEFORE IT STARTS

• Policy not up to date
• Hearing officers not properly named
• No log book of prior hearings
• Hearing officers not trained

3
When It Begins

• Notice?
• Discovery
• Witnesses
• Documents in order
• Who is necessary to testify

4
The Hearing

• Witnesses not under oath
• Witnesses do not appear
• Burden of Proof
• Due process FROM THE START

5
After the Hearing

• The decision
• What does the hearing officer do with the
  evidence
• Who keeps the decision
• What do you do with copies

6
Notification to Tenant

• Mail or personal delivery?
• Log in for hearing

7
Closing the File

• Keep records and dates
• Preparation for further eviction
• OR Internal file issues