Production Operations Management

1
Production Operations Management

• Why study POM?
• What is POM?
• Will we end up working in POM?
• What does an Ops Manager do?
• Think about quality and competitiveness

2
Why study POM?

• Operations is all around us
• Traditional - Manufacturing definition
• Think non-traditional / non-manufacturing
• Service oriented
• Think about operations of our daily lives
• How does POM impact corporate strategy?

3
Why study POM?

• Major function of any organization
• Analyze how goods and services
• are produced
• Costly part of any organization

4
What is POM?

• Def
• A set of activities that creates goods and
  services through the transformation of inputs and
  outputs
• Tangible or Intangible goods
• Think banking, airlines, or East Carolina U.

5
What is POM?

• Managers must make decisions regarding
• Product and Service Design
• Facility Layout and Location
• Planning and Scheduling
• Supply Chain Management
• Are these connected to the common themes of
  quality, competitiveness, and business strategy?

6
Will you end up working in POM?

• Look in the Classifieds - Jobs such as
• Planner/Master Scheduler
• Operations Process Manager
• Logistics Manager
• Distribution Manager
• Supply Chain Consulting
• Process and Planning Consulting

7
Will you end up working in POM?

• If not directly in POM, Definitely with POM

Finance and Accounting
HR, Unions, EPA, etc.
Purchasing, buyers, vendors, etc.
Operations
Information Systems
Marketing, Advertising, PR
Sales, quality Control, customers
8
What does an Ops Manager Do?

• Relatively young discipline
• Old school Scientific management
• Eli Whitney, Frederick Taylor, Henry Gantt, Frank
  and Lillian Gilbreth
• New school of Quality
• Walter Shewhart (SPC), Edwards Deming (14 points)
  
• Fields such as Industrial Engineering, Management
  Science, Operations Research have arisen

9
What does an Ops Manager Do?

• All managers perform the basics of the management
  process
• Management process is
• Planning
• Organizing
• Staffing
• Leading
• Controlling

10
What does an Ops Manager Do?

• Good Ops managers perform these basics
  effectively and efficiently
• Ops managers make decisions on how to allocate
  scarce resources and are key players in corporate
  strategy
• Many businesses have failed due to bad Ops
  management
• Think to yourself of a poorly run operation..

11
Summary

• Why study POM?
• What is POM?
• Will we end up working in POM?
• What does an Ops Manager do?
• Think about quality and competitiveness

12
Summary

• Operations Management
• A set of activities that creates goods and
  services through the transformation of inputs and
  outputs

13
Summary

• Relatively young discipline
• Old school Scientific management
• New school of Quality
• Walter Shewhart (SPC), Edwards Deming (14 points)
  
• Fields such as Industrial Engineering, Management
  Science, Operations Research have arisen