PROBLEM SOLVING MODULE

1
PROBLEM SOLVING MODULE

• TIME MANAGEMENT
• DECISION ANALYSIS
• PROBLEM SOLVING TOOLS
• PROBLEM SOLVING
• CONFLICT RESOLUTION

3-1
2
3-2
3
EO (C) THE MANY DIFFERENT USES OF
QUALITY/PROBLEM SOLVING TOOLS TO MONITOR AND
IMPROVE PROCESSES.
(C) USE OF IDEA GENERATING TECHNIQUES
SUPPORT... (C) USE OF FLOW/PROCESS DIAGRAMS
SUPPORT (C) USE OF ISHIKAWA DIAGRAM
SUPPORTS... (C) USE OF DATA COLLECTION
SUPPORTS... (C) USE OF GRAPHICAL DISPLAYS
SUPPORT... (C) THE MANY DIFFERENT USES OF
QUALITY/PROBLEM SOLVINGTOOLS TO MONITOR
AND IMPROVE PROCESSES.
3-3
4
IDEA
GENERATING
TECHNIQUES
3-4
5
M
BRAINSTORMING
NOMINAL GROUP TECHNIQUE
MULTIVOTING
3-5
6
FLOW
DIAGRAMS
3-6
7
START/STOP
3-7
8
START/STOP
3-8
9
START/STOP
3-9
10
3-10
11
1
START/STOP
THE DIRECTION OF FLOW TO FOLLOW
3-11
12
WORK
2
3
LIBRARY
LUNCH
IN-BASKET
MEETING
MEETING
MEETING
LUNCH
B-1
B-1
3
LIBRARY
PAGE A
2
3-12
13
PROCESS FLOW CHARTS
OPERATION
TRANSPORTATION
INSPECTION
DELAY
STORAGE
3-13
14
PROCESS CHART
3-14
15
Flow Chart Summary
3-15
16
ISHIKAWA
(CAUSE EFFECT)
3-16
17
MAJOR CAUSE
CATEGORIES
MAJOR CAUSE
CATEGORIES
3-17
18
MAJOR CAUSES AND SUB CAUSES
3-18
19
DATA
COLLECTION
3-19
20
SURVEY
- QUESTIONNAIRES
- INTERVIEWS
3-20
21
SENIOR CLASS HEIGHT CHECK SHEET
168 MALES
3-21
22
3-22
23
PARETO CHART
INCIDENTS
3-23
24
HISTOGRAM
Height of 168 Senior Class males
FREQUENCY
HEIGHT (Inches)
3-24
25
WORKLOAD SCATTER DIAGRAM
3-25
26
RUN CHART
27
CONTROL CHART
FOR LUNCH
UCL 4.57
UCL 4.57
4.37
LCL 4.17
1
2
3
4
5
6
7
8
9
10
WEEK
3-27
28
EO (C) THE MANY DIFFERENT USES OF
QUALITY/PROBLEM SOLVING TOOLS TO MONITOR AND
IMPROVE PROCESSES.
(C) USE OF IDEA GENERATING TECHNIQUES AUGMENTS...
(C) USE OF FLOW/PROCESS DIAGRAMS AUGMENTS...
(C) USE OF ISHIKAWA DIAGRAM AUGMENTS...
(C) USE OF DATA COLLECTION AUGMENTS...
(C) USE OF GRAPHICAL DISPLAYS AUGMENTS...
(C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOL
VINGTOOLS TO MONITOR AND IMPROVE PROCESSES.
3-28
29
BAR
23
23
17
15
12
11
11
MISTAKES
10
10
4
2
1
3
4
5
6
7
8
9
EMPLOYEE
HO1
30
PARETO
100
90
80
70
MISTAKES
60
50
40
30
23
23
17
20
15
12
11
11
10
10
10
4
0
1
3
4
9
2
7
5
6
8
EMPLOYEE
HO2
31
HISTOGRAM
HO3
32
CONTROL CHART
NUMBER OF MISTAKES PER EMPLOYEEOVER A 40 HR
PERIOD
33
CONTROL CHART
UCL 7.96
MISTAKES
2.88
LCL 0.00
1
2
3
4
5
6
7
8
HOURS (0700-1100 1200-1600)AVG 40 HOUR PERIOD
HO5
34
RUN CHART
25.15
21.47
17.80
MISTAKES
14.13
10.45
6.78
3.11
8
2
3
4
6
7
1
5
HOURS (0700 -1100 1200-1600)
HO6
35
SCATTER DIAGRAM
23
0F MISTAKES
4
15
2
YEARS OF EXPERIENCE
HO7
36
PRACTICE EXERCISE
3-27
37
PRACTICE EXERCISE
IDEA GENERATION (Brainstorming/NGT) FLOW/PROCESS
DIAGRAMSISHIKAWA DIAGRAMDATA COLLECTION
(Survey/Checksheet)GRAPHICAL DISPLAY (Pareto,
Histogram, Scatter, Run, and Control Chart)
35-1
38
EO (C) THE MANY DIFFERENT USES OF
QUALITY/PROBLEM SOLVING TOOLS TO MONITOR AND
IMPROVE PROCESSES.
(C) USE OF IDEA GENERATING TECHNIQUES SUPPORTS...
(C) USE OF FLOW/PROCESS DIAGRAMS SUPPORTS...
(C) USE OF ISHIKAWA DIAGRAM SUPPORTS...
(C) USE OF DATA COLLECTION SUPPORTS...
(C) USE OF GRAPHICAL DISPLAYS SUPPORTS...
(C) THE MANY DIFFERENT USES OF QUALITY/PROBLEM SOL
VINGTOOLS TO MONITOR AND IMPROVE PROCESSES.
3-28