Cheryl F. Clark

1
Transforming Information Technology in the
Commonwealth
Cheryl F. Clark Deputy Chief Information Officer
of the Commonwealth McIntire School of Commerce,
University of Virginia March 18, 2005
2
Todays Topics

• The VITA Story
• Public sector challenges
• Stage 1 - Integration
• Challenges and Achievements
• Technical, Social, and Political Factors
• What worked and 20/20 hindsight
• Stage 2 - Transformation
• Priorities
• What Done looks like

3
In a Nutshell.
Complete?

• Created IT UtilityFormed a new organization in
  4 months Defined organization, services,
  culture

Consolidated Agency IT Resources Transitioned IT
assets and support staff from 90 Executive
Branch agencies in 18 months
Met All Commitments Met all deadlines, promises,
and commitments with no disruption of services,
without start-up funding
Launched Transformation Initiated efforts to
truly transform service delivery in the
Commonwealth by consolidating, standardizing,
and leveraging a common infrastructure
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IT Consolidation in Virginia
Small 1/1/2004
34
82
836
109
5
Orgs.
Locations
PCs
Servers
Employees
5
IT Consolidation in Virginia
Medium 7/1/2004
Small 1/1/2004
56
543
986
233
34
15,932
82
836
109
5
Orgs.
Locations
PCs
Servers
Employees
6
IT Consolidation in Virginia
Medium 7/1/2004
Large 1/1/2005
Small 1/1/2004
87
1,492
59,400
2,900
698
56
543
986
233
34
15,932
82
836
109
5
Orgs.
Locations
PCs
Servers
Employees
7
IT Consolidation in Virginia
VITA Today (Including Baseline)
90
1,497
60,000
3,000
1,081
59
543
986
15,932
192
Orgs.
Locations
PCs
Servers
Employees
8
Locations Supported by VITAAs of July 1, 2003
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Locations Supported by VITAAs of January 1, 2005
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Locations Supported by VITAAs of January 1, 2005
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Comparing Apples to Aardvarks

• In the private sector, mergers acquisitions
  (MA) involve integrating
• Apples and apples (similar line of business)
• Apples and oranges (new business)
• In the public sector, IT integration typically
  involves integrating apples and aardvarks
• 10 Secretariats
• 183 Business functions

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Apples to Aardvarks

• Private sector - Funded and staffed in clean
  room style
• Public sector - Unfunded mandate with no more
  staff
• Private sector - Integrate quickly, then
  transform
• Public sector Do it all at once
• Private sector Think enterprise!
• Public sector Guard the silos!

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That was then . . .
Technical Factors
Systemic Factors
Political Factors
Human Factors
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This is now . . .
Technical Factors
Technical Factors
Systemic Factors
Political Factors
Political Factors
Systemic Factors
Human Factors
Human Factors
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Technical Discoveries

• Legasaurs
• Lack of maintenance
• Interoperability standards
• Remediation
• Asset inventory tagging
• Three (to 90) of everything
• VITA is classic cobblers child

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Social Political Factors

• Everyone wants to transform, but nobody wants to
  change!
• Same faces, same places
• When in Rome.
• VITA envy
• Information gap
• VITA time warp
• Fatigue future shock
• Customer Service?

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What Worked and What Didnt

• What worked
• Relentless pursuit of vision
• Adaptation, not adoption
• Leadership sponsorship
• Management Crisis/Crisis Management
• Talented, dedicated staff
• Collaboration and cooperation
• Communications
• Lessons?
• Do it sooner
• Do it backwards
• Say no more often
• Integrate first, then transform
• Be data driven

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Transformation Priorities Challenges

• Private Sector Partnerships thru the PPEA
  (Public/Private Education Infrastructure Act)
• Two competitors (January)
• Infrastructure Due Diligence (March)
• Detailed proposals (July)
• Review and potential comprehensive agreement
  (October)
• Enterprise architecture and standardization
• Enterprise investment thinking
• Business development marketing
• Shared services pricing model
• Security

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What Done Looks Like
Agriculture Forestry
COMMON INTERFACE, INFORMATION TRANSACTIONS CIT
IZENS, TRADING PARTNERS PUBLIC ENTITIES
Finance
Source Center for Digital Government, 2004.
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For More Information on VITA

• www.vita.virginia.gov
• Cheryl F. Clark
• Deputy CIO of the Commonwealth
• 804.343.9002
• Cheryl.clark_at_vita.virginia.gov