Chapter 2 Leadership

1
Chapter 2 Leadership

• The most important and critical issue for quality
  system success.

2
Why need good leaders for total quality
management system?
3
What makes a good leader/leadership?

• Vision
• Cohesion, synergy and collaboration
• Empower people
• Core values
• Shared values
• Ethics
• Proactive and problem prevention
• Communications

4
What leadership? (Core Values)

• Customer-driven quality
• Continuous improvement
• Human assets
• Prompt responses
• Upstream efforts
• Long term planning
• Objective decision making
• Partnership
• Responsibility and citizenship
• Results focus

5
Shared Values

• Truth and Honesty
• Trust
• Unselfishness
• Receptive
• Personal risks
• Credits to others
• Integrity
• Considerate to others

6
Leaders don't create followers, they create more
leaders.Tom Peters in "Fast Company"
7
Vision Statement

• Declaration
• Realistic picture
• Concise

8
Mission Statement

• Who we are?
• Who are the customers?
• What we do?
• How we do it?

9
Quality Policy Statement

• A general guide for everyone
• Approved by the CEO
• Awareness and implemented by everyone
• Required by ISO/QS 9000 standards for quality
  systems.