Providing Corrective Feedback

1
Providing Corrective Feedback
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What is corrective feedback?

• Its information provided to an individual or
  group about how her or its behavior, actions,
  style, strategies, etc. are perceived by and
  affecting others.

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Who should provide corrective feedback?

• Supervisors
• Colleagues
• Others who work with the same or a similar target
  population
• Interested community members
• Beneficiaries of the campaign
• The general public
• Policy makers
• All of the above, 360-degree feedback

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When should you give corrective feedback?

• When it's requested
• At the beginning of an advocacy campaign,
  especially in the planning stage
• When the preliminary effects of the campaign can
  begin to be analyzed
• When the actions of advocates have had unintended
  consequences

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When should you give corrective feedback? (cont.)

• When there's a danger of the campaign's or the
  advocate's alienating potential allies
• When damage has already been done
• When you're evaluating a campaign or specific
  actions, strategies, tactics, or phases of it

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What are some methods of feedback?

• One-on-one feedback
• Intragroup feedback
• Group-to-group feedback
• Consultative feedback
• 360-degree feedback

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How do you give and accept corrective feedback?

• Giving feedback
• Make your feedback formative, rather than
  summative
• Be supportive
• Focus on the specific issue, and don't point
  fingers
• Be honest
• Listen to the recipient's reaction to your
  feedback
• Help to formulate a plan to address and assist
  the issues your feedback raised

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How do you give and accept corrective feedback?
(cont.)

• Accepting feedback
• Try to listen objectively to what the provider
  has to say
• Be honest with yourself
• If you truly believe the provider's impression is
  mistaken, discuss it with her
• Discuss with the provider ways to address the
  issues raised.
• Thank the provider

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How can corrective feedback help an advocacy
campaign?

• For advocates
• Feedback can help advocates recognize and
  acknowledge errors, problems, and issues that
  could derail the campaign
• Feedback can flag potential errors before they
  become problems
• Feedback can help to avoid alienating potential
  allies
• Feedback can help advocates claim the moral high
  ground

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How can corrective feedback help an advocacy
campaign? (cont.)

• For targets of advocacy
• Feedback can help the targets of advocacy avoid
  unintended consequences
• Feedback can help the targets of advocacy improve
  their image with various constituencies