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Softwares for Civil Servants Training
Governance Report GES.FOR
Massimo de Cristofaro Head, New Methods for
Training National School of Government Prime
Ministers Office Italy
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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Public Administration, some labels

• to rule and protect the Community

• its activity has to be documented and transparent

• it works by means of laws, regulations, acts ...

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Public Administration, elements

• Civil Servants hiring through competitive
  selections

• contracts are established by public bodies at
  national level

• training is both a need and a right

• training expenses are investments

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Civil servants training

• training expenses should correspond to 1 of
  total salary (1994 public employment agreements)

• France 3,8 3,3 7,1 UK 4,

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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Ministery
Managers
Training School
Train. Office
SSPA Prime Minister Office
SSPAL
Entry Training
Observatory Report
Formez
Permanent Training
Compet. Course
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SSPA Scuola Superiore PA

• SSPA is a top-level training school for senior
  civil servants. It is part of Prime Ministers
  Office, with its own accounting and
  self-organising powers.
• Initial training/selection for new executives and
  permanent training are the most important
  missions for the SSPA.
• SSPA carries out the monitoring of training,
  through the Osservatorio on training needs, and
  the Annual Report on PA training

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SSPA Scuola Superiore PA

• SSPA headquarters are located in Rome
• Training projects and activities are held in its
  5 offices of Bologna (Emilia-Romagna), Rome,
  Caserta-Royal Palace (Campania), Reggio Calabria
  (Calabria) and Acireale (Sicily). All the offices
  have a specialized library, some of them are also
  Centres of European Documentation
• SSPA's Study and Residential Centre is situated
  in one of the two elliptical semi-circles of the
  imposing Royal Palace in Caserta

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(No Transcript)
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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Italys civil servants training 2008 data

• SSPA for Central State administrations -realizes
  and prints the volume
• Technical Table of Regions and Autonomous
  Provinces
• Formez for Provinces and Municipalities
• CoInFo for Universities system
• Institute Guglielmo Tagliacarne for Chambers of
  Commerce
• Monographies Civil Service Department PMO,
  ASFOR ISFOL AIF, etc.

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• 838.192 civil servants listed in the survey
• 537.904 of which in training in 2007 64,2 ,
  all sectors over 12,5
• some sectors over 1 investment on salary mass,
  0,75 average, PCM from 0,86 to 0,83
  Authorities from 1,6 to 1,28, Regions at 0,89
• mixed trends expenditure - 9 participants
  in training 20 supplied hours 8,5
  attended hours 3,1
• 1.062.383 supplied hours, 4.215 hours each w-day

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Data collection through software realized by SSPA

• on line, server connection
• off line, stand alone PCs

• same kind of analysis for all Government levels
  Central State, Regions, Cities, Chambers of
  Commerce, Universities

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On line data collection Q3
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On line data collection, Q3
Training Plans
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On line data collection, Q4 Economic Resources
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On line data collection, Q4 Resources for
E-learning
E-learning Resources
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On line data collection Courses details
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On line data collection Courses details
2. ORGANIZZAZIONE E PERSONALE 2.1 Normativa
pubblico impiego e contratti di lavoro 2.2
Metodologie gestione risorse umane 2.3 Normativa
previdenziale 2.4 Progettazione organizzativa 2.5
Qualità del servizio 2.6 Formazione di
formatori 2.7 Altro
3. MANAGERIALE 3.1 Project management 3.2
Valutazione progetti, analisi costi 3.3
Reingegnerizzazione processi 3.4 Stili di
leadership 3.5 Processi di decisione 3.6 Tecniche
normative 3.7 Altro
4. COMUNICAZIONE 4.1 Normativa sulla
comunicazione 4.2 Rapporti con lutenza 4.3
Attività e gestione degli URP 4.4 Attività degli
Uffici Stampa 4.5 Attività di promozione e di
immagine 4.6 Tecniche di comunicazione
integrata 4.7 Altro
5. ECONOMICO-FINANZIARIA 5.1 Normativa
fiscale 5.2 Contabilità di Stato 5.3 Normativa e
procedure sugli appalti 5.4 Gestione dei beni
patrimoniali 5.5 Metodologia delle politiche di
spesa 5.6 Analisi economica 5.7 Altro
7. INFORMATICA E TELEMATICA 7.1 Progettazione e
gestione dei processi informatici 7.2 Office di
base 7.3 Office avanzato 7.4 Specialista IT 7.5
Specialisti su applicativi standard 7.6
Specialisti su applicativi non standard 7.7 Altro
11. TECNICO-SPECIALISTICA 11.1 Cultura 11.2
Istruzione 11.3 Sanità 11.4 Territorio 11.5
Attività produttive 11.6 Agricoltura 11.7
Ambiente 11.8 Normativa di settore 11.9 Altro
6. CONTROLLO DI GESTIONE 6.1 Normativa sui
controlli 6.2 Controllo direzionale 6.3
Definizione dei processi di pianificazione 6.4
Definizione del budget direzionale 6.5 Ruolo e
funzioni del controller 6.6 Altro
8. LINGUISTICA 8.1 Corsi di base 8.2 Corsi
avanzati 8.3 Corsi specialistici 8.4 Altro
10. INTERNAZIONALE 10.1 Istituzioni europee e
internazionali 10.2 Strumenti normativi e di
indirizzo 10.4 Rendicontazione dei progetti 10.5
Utilizzo dei fondi comunitari 10.6 Tecniche di
negoziazione 10.7 Benchmarking e scambio di
esperienze 10.8 Altro/
9. MULTIDISCIPLINARE 9.1 Corsi per accesso alla
dirigenza 9.2 Corsi-concorso per le varie
qualifiche 9.3 Corsi di riqualificazione 9.4 Altro
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Immediate control check on collected data
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Training investment 2008 (Euros)
department total employees salary mass training investment investment on salary mass per capita investment
PMO Ministeries 270.476 10.569.124.025 87.959.862 0,83 325,20
Security 163.091 6.925.801.173 34.348.020 0,50 210,61
State Organs 4.546 198.627.383 2.053.661 1,03 451,75
Authorities 1.928 178.338.209 2.290.351 1,28 1.187,94
Public Bodies 63.776 3.606.806.283 39.343.288 1,09 616,90
Chambers of Commerce 8.548 332.463.392 4.969.810 1,49 581,40
Regions 87.865 4.188.046.860 37.448.000 0,89 426,20
Provinces 42.491 1.282.493.000 9.118.000 0,71 214,59
Municipalities 166.069 4.603.912.000 20.443.000 0,44 123,10
Euros 237.973.992
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Training investment on salary mass 2000-2008
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Participants to courses 2008
department total employees total partecipants participants out of 100 employees
PMO Ministeries 270.476 145.325 53,7
Security 163.091 46.368 28,4
State Organs 4.546 5.095 112,1
Authorities 1.928 5.220 270,7
Public Bodies 63.776 74.140 116,3
Universities 8.548 14.223 166,4
Chambers of Commerce 87.865 97.084 110,5
Regions 46.590 33.563 72,0
Provinces 191.372 116.886 61,1
Municipalities 270.476 145.325 53,7
Participants 537.904
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Incidence of travel expenses on training
investments, 2002 2008 (Central State)
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2008 - Participants according grades
  Managers Middle rank Clerks
PMO Ministeries 118,0 68,2 40,8
Security 59,8 66,1 25,8
State Organs 137,1 116,2 109,3
Authorities 204,3 269,2 304,7
Public Bodies 303,2 117,7 94,6
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Number of Training Plans
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Subjects Delivery and Attendance by Managers
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Subjects Delivery and Attendance by Managers
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Subjects Delivery and Attendance by Managers
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Subjects Delivery and Attendance by Managers
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Subjects Delivery and Attendance by Managers
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Courses Data Bases from Annual Reports
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Banche dati dai Rapporti annuali

• Interactive inquiries
• subjects,
• Keywords in course titles

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Banche dati dai Rapporti annuali

• All data are selectable and rangeable
• title,
• duration in hours,
• participants, etc.

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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

41
Training is not a self standing activity, but it
is part of a process

• OBJECTIVES to achieve
• NEEDED skills competencies
• EXISTING skills competencies
• ? skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training

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Training is not a self standing activity, but it
is part of a process

• OBJECTIVES to achieve
• NEEDED skills competencies
• EXISTING skills competencies
• ? skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training

There is a Direttiva by the 2003 Public
Administration Minister, inviting to build up
such procedure To set a Training Plan each
year, Starting from Training needs analisys
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Training is not a self standing activity, but it
is part of a process

• OBJECTIVES to achieve
• NEEDED skills competencies
• EXISTING skills competencies
• ? skill GAP to reach objectives
• TRAINING
• EVALUATION of results and of training

This flow can be totally substained by a Software
tool
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GES.FOR Training Process Management System
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GES.FOR modular data base
data 1
data 4
data 3
data 2
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• SSPA developed GES.FOR, a modular software to
  manage the whole process
• one module for each step
• integration of data througout the process
• to avoid re-writing and the flow of paper
• to relate each phase to pertinent actors.

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Collection
Plans
Delivery
Evaluation
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GES.FOR process flow
Central Training Offices
Offices Manager
Data 1
Training Plan
Choices Strategies Feasibility
Needs collection
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GES.FOR process flow
Central Offices
Data 4 Report
Data 2
Training Delivery
Training Plan
Choices Strategies Feasibility
Training Management
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GES.FOR process flow
GES.FOR Evaluation Module
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GES.FOR process flow

• input
• only PURPOSES
• NOT courses title

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GES.FOR process flow
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GES.FOR process flow
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GES.FOR process flow
selection by subject number of requests
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GES.FOR process flow
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GES.FOR process flow
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GES.FOR process flow
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GES.FOR process flow
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GES.FOR process flow
Corso con relativa aula in automatico lettere
di convocazione
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GES.FOR process flow - monitoring
Course record is coupled to evaluations
questionnaires
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GES.FOR process flow - evaluation
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GES.FOR process flow - evaluation
Statistiche automatiche di rapida lettura
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Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

64
Contents

• Definitions of the matter

• Italian public training system

• Annual Report on PA training, some figures

• Training process analysis, SW tools

• Difficulties

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Difficulties
Organigrams and functions
Training Office
MB
HR
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Difficulties
Organigrams and functions
Training Office
MB
Strategies
HR
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Addresses

• Scuola Superiore della Pubblica Amministrazione
• www.sspa.it
• Rapporto
• rapporto_at_sspa.it
• Massimo de Cristofaro
• decristofaro_at_sspa.it