Global%208D%20Problem%20Solving

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Global 8D Problem Solving
Process Overview
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D0 - Prepare For Global 8D

• Define and quantify symptoms
• Identify customer and affected parties
• If necessary, provide Emergency Response Action
  to protect the customer
• Determine if G8D should be implemented

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D1- Establish the G8D Team

• Identify G8D Champion
• Identify Team Leader
• Determine skills and knowledge team will need at
  this stage
• Establish team membership
• Establish team goals
• Establish team roles

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D2 - Describe the Problem

• Develop the Problem Statement
• identifying what is wrong with what
• Develop the Problem Description
• detailing the problem in quantifiable terms.

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D3 Develop the Interim Containment Action (ICA)

• Is ICA required
• Evaluate ERA
• Identify and choose best ICA
• Plan and implement ICA

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D4 Define and Verify Root Cause

• Review process inputs and establish possible
  causes
• Determine possible root causes
• Establish root cause and verify
• To be established for the problem and for the
  escape point

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D5 Choose and Verify Best Permanent Corrective
Action (PCA)

• Select the best permanent corrective action to
  remove the root cause
• Select the best permanent corrective action to
  address the escape point
• Verify that both decisions will be successful
  when implemented and not cause undesirable
  effects.

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D6 Implement and Validate PCAs

• Develop action plan for root cause and escape
  point PCAs
• Implement PCAs
• Remove the ICA
• Perform Validation
• Confirm with customer

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D7 Prevent Recurrence

• Identify systems, policies, practices and
  procedures that allowed problem to occur and to
  escape to the customer
• Identify and select preventative actions
• Verify preventative actions
• Implement preventative actions
• Consider current and similar problems

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D8 Recognise Individual and Group Contributions

• Document lessons learnt
• Recognise individual contributions
• Recognise group contributions
• Celebrate completion of G8D teams task

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Other Global 8D Resources

• Modify the necessary systems including policies,
  practices and procedures to prevent recurrence of
  this problem and similar ones
• Make recommendations for systemic improvements,
  as necessary