It

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Its A Two-Way StreetCommunication In Game
Management
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Included Are Some Tips from the NCHSAA Supervisor
of Officials
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Communication in Game Management

• Officials
• Administrators
• Scorers
• Timers
• Coaches
• Players
• Others

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Fellow Officials
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Fellow Officials

• Build Rapport in Clinics, Scrimmages, Etc.
• Referee MUST contact crew with logistics a
  minimum of 48 hours in advance of game (Arrival,
  Pre-Game Topics, Parking, Uniform, Etc.)
• Arrival is mandated TO BEGIN PRE-GAME 30 minutes
  prior to the game (Earlier as determined by
  Referee)
• Consider Points of Emphasis, Game-Related
  Situations, Unusual Conditions in Gym, Etc.
• Warm Up Your Body as Well as Your Mind!

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Fellow Officials

• INSTEAD OF SAYING
• You missed that call.
• TRY SAYING
• Lets talk about that last play. Tell me what
  you saw.
• INSTEAD OF SAYING
• You are not calling the same game as the rest of
  us.
• TRY SAYING
• We as a crew dont appear to be on the same
  page how can we fix that?

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Fellow Officials

• INSTEAD OF SAYING
• You are talking way to much to the coaches.
• TRY SAYING
• We need to be mindful of how much we talk to
  coaches our actions might be misinterpreted.
• Mentor young officials with the same patience and
  understanding you wanted early in your career.

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Administrators
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Administrators

• Always be professional.
• Dont be OVERLY friendly.
• Dont be high maintenance.
• Make requestsnot demands. This is crucial to
  positive game management.
• Everybodys job is important. Allow them to do
  theirs!
• Keep your personal life to yourself.
• Be mindful of your surroundings.

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NON-VERBAL MESSAGES

• WHEN WE
• Jog (or worse WALK) rather than sprint,
• THEY SEE
• We cant keep upgame has passed us by.
• WHEN YOU
• Saunter rather than walk with a purpose,
• THEY SEE
• An attitude we dont want to be there.

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NON-VERBAL MESSAGES

• WHEN WE
• Smile too much or have a nonchalant attitude,
• THEY SEE
• We dont take this seriously.
• WHEN WE
• Never smile,
• THEY SEE
• Irritable too serious no personality.

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NON-VERBAL MESSAGES

• WHEN WE
• Have overly dramatic or emphatic signals,
• THEY SEE
• We are the show and want everyone to look at us.
• THE KEY FIND A BALANCE BETWEEN FRIENDLY AND
  AUTHORITATIVE.

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Others
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Scorers and Timers
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Scorers and Timers

• Part of the Officiating Crew and Approved by
  Referee
• Reminder to be Attentive
• Use Clear Signals
• Reminders on Substitutions
• Reminders on Bonus FTs
• Use of Precision Time

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Effective Communication?
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DIFFICULT SITUATIONS

• As the mediating force during a contest,
  difficult situations require you to take control
  to maintain the safety of everyone involved.
• If something occurs, take a deep breath and think
  about what you are going to do then act.
• Identify the problem and who is involved.
• Address the situation assert yourself and take
  responsibility for what you are saying.
• Support your message with facts and then state
  what will happen.
• You must always be in control of your voice
  presence, body language and the situation. When
  you remain calm, the chances of getting others
  calmed down are greatly increased.

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Effective Communication?
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RESOLVING CONFLICT

• Listen before speaking. What they say is
  important to them respect that opportunity.
• Only talk about the immediate issue dont bring
  up past plays or behaviors.
• Address the appropriate time to talk Dont be
  overly demonstrative you are easy to see in your
  actions.
• Avoid personal or team insults.
• Never use crude or profane language EVER!
• Communicate when things are going well, not just
  when there is an issue.

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Effective Communication?
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Coaches

• Coaches wont always react to your communications
  they may not have heard you, or they may be
  trying to spark a reaction from their team.
• When talking to a coach, try to say things like
• I saw the play this way
• I didnt see the play you were talking about, I
  was watching this match-up.
• Tell me what you are seeing that you think I am
  missing.
• Coach, I need you to stay in your box tonight.
  This is your one warningstay in there for me.

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Coaches

• Respond to Questions, not Comments
• Dont Allow the Explanation to Deter You From
  Working the Game
• Understand You May Agree to Disagree
• Minimize Gestures
• Be Firm, but Fair
• Communicate, Warn and then Administer Penalties,
  if Warranted
• Alert Your Partners.

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Players
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Players

• Show Respect
• Establish Strong Lines of Communication
• Work with Coaches on Minor Issues
• Locate the Stars and the Trouble-Makers
• Understand Rule 10 and Administer Effectively
• What You Permit, You Promote

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Ejections/DQs

• Fighting
• Taunting or Baiting
• Obscene Gestures
• Profanity
• Disrespectfully Addressing or Contacting Official
• Spitting at or Toward an Opponent, Official or
  Coach
• Biting
• Flagrant Contact

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Ejections/DQs

• Alert Brad immediately after the game via email
  or text message
• Must be reported electronically to NCHSAA within
  24 Hours or 1 working day
• Work to be preventive, but know where to draw the
  line!

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Summary
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Summary

• Effective Communication is the 1 Building
  Block of good game management!
• Lets do it well every time on the court!!