Conflict Resolution

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Conflict Resolution
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What is Conflict?

• A process which involves opposing forces and
  differing objectives

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What kinds of conflicts have you experienced in
student groups that you belong to?

• Unmotivated members
• Unreliable members
• Unable to set goals
• Unable to follow through on goals

• Monopolizers
• Over-functioning members
• Power hungry members
• Argumentative members

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How do you know when conflict is occurring?

• What behaviors, emotions, and thinking do you see
  in yourself and other people?
• How do you feel about the behaviors, emotions,
  and thinking that go on with you and others?
• What feels helpful, right, and appropriate?
• What feels unhelpful, destructive, and
  inappropriate?

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Identifying the Causes, Sources, and Types of
Conflict

• Lack of information misunderstandings, different
  interpretations of the same information
• Role incompatibility role ambiguity
• Stressful working conditions

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Identifying the Causes, Sources, and Types of
Conflict

• Unresolved prior conflicts
• Personal differences in values, goals, or styles
• Power structure within the organization

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Activity What is your conflict resolution style?

• Which of the following statements best describes
  how you handle conflicts?

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1. I dont like conflicts, and I try to avoid
them.
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2. To me, conflicts are challenging. Theyre
like contests or competitions opportunities for
me to come up with solutions.
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I try to see conflicts from both sides. What do I
need? What does the other person need? What are
the issues involved?
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4. When faced with a conflict or even a
potential conflict, I tend to back down or give
in, rather than cause problems.
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5. I want to resolve the conflict as quickly as
possible, I give up something I want or need
and I expect the other person to do the same.
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10 Ways of Dealing with Conflict

• 1. The win/win approach
• Identify attitude shifts to respect all parties'
  needs.
• 2. Creative response
• Transform problems into creative opportunities.
• 3. Empathy
• Develop communication tools to build rapport.
• Use listening to clarify understanding.
• 4. Appropriate assertiveness
• Apply strategies to attack the problem not the
  person.
• 5. Co-operative power
• Eliminate "power over" to build "power with"
  others.

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10 Ways of Dealing with Conflict

• 6. Managing emotions
• Express fear, anger, hurt and frustration wisely
  to effect change.
• 7. Willingness to Resolve
• Name personal issues that cloud the picture.
• 8. Mapping the conflict
• Define the issues needed to chart common needs
  and concerns.
• 9. Development of options
• Design creative solutions together.
• 10. Introduction to negotiation
• Plan and apply effective strategies to reach
  agreement.

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Effective leadership is leadership which is
adaptive!