CRM

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CRM
by Ömer Kiraz
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Customer Relations Management
What is CRM?
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Not just once, several timesCustomer satisfaction
CRM is important WHY ?
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Adaption to communication toolsComputer / Cell
Phone / GPRSTo save/update the data is easierTo
monitor/use is also easier
What is new in CRM
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Microsoft SQL Server 2005Oracle CRM on
DemandSage Accpac CRM Contact
ManagementSalesForce.comSugarCRM
CRM Tools
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Microsoft SQL Server 2005 is a comprehensive,
integrated data management and analysis software
that enables organizations to reliably manage
mission-critical information and confidently run
todays increasingly complex business
applications. SQL Server 2005 allows companies to
gain greater insight from their business
information and achieve faster results for a
competitive advantage.
Microsoft SQL Server 2005
FOCUS ONgreater insight from their business
informationachive faster results
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Oracle CRM On Demand Sales delivers a
comprehensive set of tools that automate,
simplify, and manage all the information your
sales organization needs. It gives you control
over your accounts, lets you build realistic
forecasts, and gives you a view into your
pipeline. And by giving you a 360-degree view of
your customers, it helps you focus on making
sales instead of searching for information. The
result is maximized resources and revenue growth.
Oracle CRM on Demand
FOCUS ON realistic forecasts by viewing into
your pipelinegiving you a 360-degree view of
your customersfocus on making sales instead of
searching for informationmaximized resources and
revenue growth.
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Sage Accpac CRM Contact Management
FOCUS ONOrganizes CRM from wireless internet
baseDirectly upload the applications
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The proven leader in on-demand customer
relationship management (CRM), salesforce.com
empowers customers to stand out from the crowd.
We do so by delivering the most innovative
technology and making it as easy as possible to
share and manage business information. Our
solutions combine award-winning functionality,
proven integration, point-and-click
customization, global capabilities, and the best
user experience and the result is CRM success.
That's why Salesforce has earned the trust of its
customers and a customer success rate of 95
SalesForce.com
FOCUS ONinnovative technology and making it as
easy as possibleFunctionality integration
customizationcustomer success rate of 95
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We thought there was a better way. Why not write
our product in public and distribute it through
an open source license? Individuals and companies
would be free to evaluate the product and engage
with SugarCRM when they were ready for a
commercial relationship. We could shorten the
costly and time-consuming enterprise sales cycle
while allocating more toward engineering (almost
half our company is part of RD). The model
requires putting your product in front of your
sales force, which means having a fast, intuitive
application that is easy to learn, use and extend.
SugarCRM
FOCUS ONopen source license free to evaluate
the product and engage itfast, intuitive
application that is easy to learn, use and extend.
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Market ResearchFocused On
SPECILITIES Microsoft SQL Server 2005 Oracle CRM on Demand Sage Accpac CRM Contact Management SalesForce.com SugarCRM
Open Source / Commercialized          
Online / Setup          
Cost Varieties          
Trial          
Web          
Communication / Help Desk          
Customer Support          
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Market Research
SPECILITIES Microsoft SQL Server 2005 Oracle CRM on Demand Sage Accpac CRM Contact Management SalesForce.com SugarCRM
Open Source / Commercialized commercial commercial commercial commercial commercialand open source
Online / Setup setup setup online platform as a service setup
Cost Varieties 70/user,month   65/user,month 40/user,month
Trial 180 days free trial 30 days free 30 days free 30 days free 30 days free
Web http//www.microsoft.com/sql/default.mspx http//www.oracle.com/crmondemand/index.html www.sageaccpac.com www.salesforce.com www.sugarcrm.com
Communication / Help Desk http//support.microsoft.com/contactus/?wssupport Call me know Call me know basic 125premiers 24/7 not for basic supportbusiness hours for extendedafter hours for premium
Customer Support office in Turkey office in Germany N/A http//www.salesforce.com/services-training/customer-support/ 119/user/year
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SugarCRM
Commercial and open-source
Why Open Source
What are the advantages of Sugar
Click for demonstration