??????s? ?????f???a??? S?st?

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??????s? ?????f???a??? S?st?µ?t??
?a??a ?a??da mka_at_aegean.gr ??????S?????
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4?
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St???? 2?? ?efa?a???

• ????? e??a? ?? ßas???? t?p?? s?st?µ?t?? se µ?a
  ep??e???s?
• ???? ???? d?ad?aµat?????
• ??? ?p?st??????? ta s?st?µata t?? ßas????
  ep??e???µat???? ?e?t?????e? p???se?? ?a?
  µ???et????, pa?a???? ?a? ?atas?e??,
  ???µat???????µ??? ?a? ????st????, ?a? a????p????
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• G?at? p??pe? ?? µ??at?e? ?a d????? p??s??? st??
  ep??e???µat???? d?e??as?e?
• ?? e??a? ep??e???µat???? efa?µ???? ???? ????
  d?ad?aµat????? ???a ?f??? p??sf?????
• ????? t?p?? p????f???a??? s?st?µ?t??
  ???s?µ?p?????ta? ap? eta???e? p?? ?e?t??????? se
  d?e??? ???µa?a

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?as???? ??p?? ?????f???a??? S?st?µ?t??
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?as???? ?at?????e? ?????f???a??? S?st?µ?t??

• S?st?µata ??te?est???? ep?p?d??
• ?p?st??????? ta e?te?est??? ste???? st??
  pa?a???????s? ßas???? d?ast????t?t?? ?p??
  p???se??, e?sp???e??, ?ata??se??, µ?s??d?s?a, ???
  ?????? ?.?p.
• S?st?µata ??????t???? ep?p?d??
• ?p?st??????? t?? pa?a???????s?, t?? ??e???, t?
  ???? ap?f?se?? ?a? t?? d?ast????t?te? t?? µesa???
  ste?e??? ?a? pa?????? a?af???? ?p?? ??a dap??e?
  ?.?p.
• S?st?µata St?at?????? ep?p?d??
• ??????? ta a??te?a ste???? ?a e?et?????
  µa???p???esµe? t?se??, st?at????? ??t?µata, ?p??
  p??a p?????ta ?a p??pe? ?a pa???e? ? eta??e?a se
  5 ?????a, p??e? e??a? ?? t?se?? st?? ???d? ?.?p.

5
?????? ??p?? ?????f???a??? S?st?µ?t?? se
???a??sµ???

• S?st?µata ?pe?e??as?a? S??a??a??? (Transaction
  Processing Systems (TPS))
• ?????f???a?? S?st?µata ??????s?? (Management
  Information Systems (MIS))
• S?st?µata ?p?st?????? ?p?f?se?? (Decision-Support
  Systems (DSS))
• S?st?µata ?p?st?????? ??????s??
  (Executive-Support Systems (ESS))

6
?????? ??p?? ?????f???a??? S?st?µ?t??
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?????? ??p?? ?????f???a??? S?st?µ?t??

• S?st?µata ?pe?e??as?a? S??a??a??? (TPS)
• ?as??? ep??e???µat??? s?st?µata p?? e??p??et???
  t? e?te?est??? ep?ped? µ?a? ep??e???s??.
• ??s?d?? S??a??a???, ?e????ta
• ??ad??as?a ?a????µ?s?, ?ata????s?, s?????e?s?,
  e??µ???s?
• ???d?? ??af????, ??ste?, pe?????e??
• ???ste? e?te?est??? p??s?p??? ?a? ep?pte?

8
?????? ??p?? ?????f???a??? S?st?µ?t??
S??µat??? a?apa??stas? e??? S?st?µat??
?pe?e??as?a S??a??a??? ??s??d?s?a?
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?????? ??p?? ?????f???a??? S?st?µ?t??
?fa?µ???? S?st?µ?t?? ?pe?e??as?a? S??a??a???
????se?? / µ???et???? S?st?µata pa?a????? S?st?µata ??????µ??? / ????st????? S?s. d?a?. a????p???? p???? ????? t?p??
?e?t?????e? -???p???t?s? pe?at?? -?a?a???????s? p???se?? -?p????????a µe a?t?p??s?p??? ?e?t?????e? -???????? ?????aµµat?sµ?? -???µ??e?e? - ?p?st???? / pa?a?aß?? ?e?t?????e? -Ge???? ?a?????? -??µ?????s? -??st?????s? ???e?a p??s?p???? ??s??d?s?a ???as?a??? s??se?? ??pa?de?s? (p? se ?a?ep?st?µ.) -????af?? -??t??? f??t?t??
S?st?µata -?a?a??e???? -???µ??e??? -????se?? S?st?µata -??????? µ??a??? -??t???? p??µ??e??? -??????? p???t?ta? S?st?µata -??s??d?s?a? -???a??asµ?? -??a?e???s?? ?efa?a??? S?st?µata -?p?d?µ?t?? .. S?st?µata -????af??
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?????? ??p?? ?????f???a??? S?st?µ?t??

• ?????f???a?? S?st?µata ??????s?? (MIS)
• ???p??et??? t? d?????t??? ep?ped? t??
  ep??e???s??, ef?d?????? ta ste???? µe a?af????
  ?a? d????? p??sßas? sta ded?µ??a t?? ep??e???s??.
  
• ??s?d?? S???pt??? ded?µ??a s??a??a???, ded?µ??a
  µe????? ?????, ap?? µ??t??a
• ?pe?e??as?a ??af????, ap?? µ??t??a, a????s?
  ?aµ???? ep?p?d??
• ???d?? S???pt???? a?af????
• ???ste? ?esa?a ste????

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?????? ??p?? ?????f???a??? S?st?µ?t??
?a ?????f???a?? S?st?µata ??????s?? pa??????
ded?µ??a ap? ta S?st?µata ?pe?e??as?a? S??a??a???
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?????? ??p?? ?????f???a??? S?st?µ?t??
?a??de??µa ??af???? p?? µp??e? ?a pa???eta? ap?
t? MIS t?? p??????µe??? d?af??e?a?
13
?????? ??p?? ?????f???a??? S?st?µ?t??

• S?st?µata ?p?st?????? ?p?f?se?? (DSS)
• ???p??et??? t? d?????t??? ep?ped? t?? ep??e???s??
  µe t?? a????s? ded?µ???? ??a t? ???? ap?f?se??.
• ??s?d?? ?ed?µ??a µ????? ? µe????? ?????,
  a?a??t??? µ??t??a, e??a?e?a a????s?? ded?µ????
• ?pe?e??as?a ??ad?ast??? ep????????a, p??s?µ???s?
• ???d?? ??d???? a?af????, a?a??se?? ap?f?se??,
  apa?t?se?? se e??t?µata
• ???ste? ??d??? p??s?p???

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?????? ??p?? ?????f???a??? S?st?µ?t??
S?st?µa ?p?st?????? ?p?f?se?? ??a t?? ep?????
d??µ???????
15
?????? ??p?? ?????f???a??? S?st?µ?t??

• S?st?µata ?p?st?????? ??????s?? (ESS)
• ???p??et??? t? st?at????? ep?ped? t?? ep??e???s??
  ?a? ?p?st??????? t? ???? ??ta?t?? ap?f?se??
• ??s?d?? es?te???? ?a? e??te???? ded?µ??a
• ?pe?e??as?a G?af???, p??s?µ???s?, a????ep?d?as?
• ???d?? ???ß???e??, apa?t?se?? se e??t?µata
• ???ste? ???te?a ste????

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?????? ??p?? ?????f???a??? S?st?µ?t??
???t??? e??? t?p???? S?st?µat?? ?p?st??????
??????s??
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?????? ??p?? ?????f???a??? S?st?µ?t??
S?s??t?s? S?st?µ?t??
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?a ?????f???a?? S?st?µata ap? ?e?t??????? ?p???

• ????e? ep??e???µat???? ?e?t?????e?
• S?st?µata ????se?? ?a? ????et????
• S?st?µata ?atas?e??? ?a?a?????
• S?st?µata ???µat???????µ???? ??a?e???s?? ?a?
  ????st?????
• S?st?µata ??a?e???s?? ?????p???? ?????

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?a ?S ap? ?e?t??????? ?p???
?a S?st?µata ????se?? ?a? ????et???? as??????ta?
µe

• t?? e?t?p?sµ? pe?at??
• t?? a??pt??? ?a? t? s?ed?asµ? ???? p?????t?? ?a?
  ?p??es???
• t?? p?????s? p?????t?? ?a? ?p??es???
• t?? p???s? p?????t?? ?a? ?p??es???
• t?? pa???? ?µes?? ?p?st?????? t?? pe?at??

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?a ?S ap? ?e?t??????? ?p???
?a?ade??µata S?st?µ?t?? ????se?? ?a? ????et????
S?st?µa ?e????af? ???a??s?a?? ep?ped?
?pe?e??as?a pa?a??e???? ??sa????, epe?e??as?a ?a? pa?a???????s? pa?a??e???? ??te?est???
??µ?????s? ?a????sµ?? t?µ?? t?? p?????t?? ?a? ?p??es??? ??????t???
???ß?e?? t?s?? p???se?? ?at??t?s? p??ß???e?? p???se?? St?at?????
21
?a ?S ap? ?e?t??????? ?p???
?a S?st?µata ?atas?e??? ?a?a????? as??????ta?
µe

• ??? p????aµµat?sµ?, a??pt???, pa?a???? p?????t??
  ?a? ?p??es???
• ??? p????aµµat?sµ?, a??pt???, s??t???s? t??
  pa?a??????? e??atast?se??
• ??? p??µ??e?a, ap????e?s?, d?a?es?µ?t?ta ??????
• ??? p????aµµat?sµ? ??????, e??atast?se??,
  e??as?a?
• ??? ??e??? ???? pa?a?????

22
?a ?S ap? ?e?t??????? ?p???
?a?ade??µata ?????f???a??? S?st?µ?t?? ?atas?e???
?a?a?????
S?st?µa ?e????af? ???a??s?a?? ep?ped?
??e???? µ??a??µ?t?? ??e???? ?e?t?????a? e??p??sµ?? ??te?est???
?????aµµat?sµ?? pa?a????? ?p?fas? ??a t? ????? ?a? t?? p?s?t?ta pa?a????? p?????t?? ??????t???
??p??es?a e??atast?se?? ?p?fas? ??a t?? t?p? e??at?stas?? ???? pa?a??????? µ???d?? St?at?????
23
?a ?S ap? ?e?t??????? ?p???
???t??? s?st?µat?? ap???af??
24
?a ?S ap? ?e?t??????? ?p???
?a S?st?µata ???µat???????µ???? ??a?e???s??
????st????? as??????ta? µe

• ?? d?a?e???s? t?? ??????µ???? p???? t??
  ep??e???s?? ?e?st??, µet????, ?µ?????? ?.?p..
• ?? d?a?e???s? t?? ?efa?a??p???s?? t?? ep??e???s??
  ?a? e?e??es? ???? ??????µ???? p????
• ??? t???s? ??????µ???? ß?ß???? ?a? st???e???

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?a ?S ap? ?e?t??????? ?p???
?a?ade??µata S?st?µ?t?? ???µat???????µ????
??a?e???s?? ????st?????
S?st?µa ?e????af? ???a??s?a?? ?p?ped?
???a??asµ?? ??sp?a?t??? ?a?a???????s? ?fe???? ??te?est???
????p?????sµ?? ?at??t?s? p???p?????sµ?? ??????t???
?????aµµat?sµ?? ?e?d?? ?????aµµat?sµ?? µa???p???esµ?? ?e?d?? St?at?????
26
?a ?S ap? ?e?t??????? ?p???
?a S?st?µata ??a?e???s?? ?????p???? ?????
as??????ta? µe

• ??? a?e??es? ?p???f??? ?pa??????
• ??? t???s? a??e??? p??s?p????
• ??? pa?a???????s? de???t?t?? e??a??µ????,
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27
?a ?S ap? ?e?t??????? ?p???
?a?ade??µata ?????f???a??? S?st?µ?t?? ??a?e???s??
?????p???? ?????
S?st?µa ?e????af? ???a??s?a?? ?p?ped?
??pa?de?s? ?a? a??pt??? p??s?p???? ?a?a???????s? de???t?t?? ?a? p??s??t?? p??s?p???? ??te?est???
?????s? aµ??ß?? ?a?a???????s? µ?s??? ?a? ep?d?µ?t?? ??????t???
?????aµµat?sµ?? a????p???? p???? S?ed?asµ?? µa???p???esµ?? a?a???? St?at?????
28
?a ?S ap? ?e?t??????? ?p???
?a??de??µa ?????f???a??? S?st?µat?? ????s??
St???e??? ???s?p????
29
?p??e???s?a??? efa?µ????

• ?p??e???µat???? d?ad??as?e?
• ? t??p?? µe t?? ?p??? ???a???eta?, s??t????eta?
  ?a? est???eta? ? e??as?a se µ?a ep??e???s?, µe
  st??? t?? pa?a???? p?????t?? ? ?p??es???.
• ???? e??as???, ??????, p????f???a? ?a? ???s??
• ???ad???? t??p?? s??t???sµ?? e??as?a?,
  p????f???a? ?a? ???s??

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?p??e???s?a??? efa?µ????

• ?a?ade??µata ?p??e???µat???? ??ad??as??? ??a t??
  ßas???? ?e?t?????e? µ?a? ep??e???s??
• ?a?a???? S??a?µ?????s? p?????t??, ??e????
  p???t?ta?, ?at?stas? ??????
• ????se?? ?a? µ???et???? ??t?p?sµ?? pe?at??,
  ???µ???s? pe?at??, ????se??
• ??????µ??? ?a? ????st??? d?a?e???s? ?????µ?
  p?st?t??, pa?a???? ??????µ???? ?atast?se??,
  d?a?e???s? ???a??asµ??
• ??a?e???s? a????p???? p???? ???s???e??
  p??s?p????, ????????s? ap?d?s??, ??a?e???s?
  p????aµµ?t?? pa?????

31
?a??de??µa ???te??p???s?? ep??e???s?a???
d?ad??as?a?
32
?p??e???s?a??? efa?µ????

• ??a?e?t???????? ?p??e???µat???? ??ad??as?e?
• ?pe?ßa????? ta ???a µeta?? d?af??et????
  ?e?t???????, ?p?? ?? p???se??, t? µ???et????, ?
  pa?a????, ? ??e??a ?a? ? a??pt???.
• ? ???p???s? t??? ???eta? ap? ?µ?de? e??a??µ????
  ap? d?af??et???? ?e?t???????? e?d???t?te?
• ?a??de??µa ??ad??as?a e?t??es?? pa?a??e????

33
?p??e???s?a??? efa?µ????
?a??de??µa ??ad??as?a e?t??es?? pa?a??e????
34
?p??e???s?a??? efa?µ????
????te?t????? ?p??e???s?a??? ?fa?µ????
35
?p??e???s?a??? efa?µ????

• ?p??e???s?a??? efa?µ????
• ?p??e???s?a?? S?st?µata (ERPs)
• S?st?µata ??a?e???s?? ?f?d?ast???? ???s?da?
• S?st?µata ??a?e???s?? S??se?? µe ?e??te?
  (Customer relationship management systems CRM)
• S?st?µata ??a?e???s?? G??s??

36
?p??e???s?a??? efa?µ????
?a?ad?s?a?? ?p??? ??a ta ?????f???a?? S?st?µata
37
?p??e???s?a??? efa?µ????
?p??e???s?a?? S?st?µata

• ?p??e???s?a?? S?st?µata ??a?e???s?? ????? (ERP)
• ???sf????? ??a e??a?? ?????f???a?? S?st?µa ??a t?
  s??t???sµ? ?a? t?? ????????s? t?? ßas????
  ep??e???µat???? d?ad??as??? se ??? t?? ??tas? t??
  ???a??sµ??.
• ??t?µat?p????? p????? ep??e???µat???? d?ad??as?e?

38
?p??e???s?a??? efa?µ????
?p??e???s?a?? S?st?µata
39
?p??e???s?a??? efa?µ????
??a?e???s? ?f?d?ast???? ???s?da?

• S?st?µata ??a?e???s?? ?f?d?ast???? ???s?da?
  (Supply Chain Management Systems, SCM)
  ??t?µat?p????? t? ??? p????f????? µeta?? t??
  ep??e???s?? ?a? t?? p??µ??e?t?? t?? ??a t?
  ße?t??s? t?? d?ad??as??? a??pt???? ?a? pa??d?s??
  p?????t??.
• ??a?e???s? ?f?d?ast???? ???s?da? (Supply Chain
  Management) S??des? ?a? s??t???sµ??
  d?ast????t?t?? p?? e?????ta? st?? a????, pa?a????
  ?a? d?a????s? e??? p?????t??
• ?f?d?ast??? ???s?da ???t?? ep??e???se?? ?a?
  ep??e???µat???? d?ad??as??? ??a t?? pa?a???? ?a?
  t? d?a??µ? t?? p?????t??. ?e???aµß??e? t??
  p??µ??e?a ??????, t? µetas??µat?sµ? se e?d??µesa
  ?a? te???? p?????ta ?a? t? d?a??µ? t??? st???
  te?????? pe??te?.
• ??t?st??f? ef?d?ast??? a??s?da

40
?a??de??µa ?f?d?ast???? ???s?da?
41
?p??e???s?a??? efa?µ????
?f?d?ast??? ???s?da

• ?a ?????f???a?? S?st?µata µp????? ?a
  d?e????????? t?? ep??e???se?? p?? a?????? se µ?a
  ef?d?ast??? a??s?da
• ?a ap?fas?s??? p?te ?a? t? ?a pa??????, ?a
  ap????e???? ?a? ?a d?a??????
• ?a µetaß?ß????? ??????a t?? pa?a??e??e?
• ?a pa?a????????? t?? ?at?stas? t?? pa?a??e????
• ?a e??????? ta ap???µat? t???
• ?a µe??s??? t? ??st?? t?? ap??eµ?t??, t??
  µetaf???? ?a? t?? ap????e?s??
• ?a pa?a????????? t?? ap?st????
• ?a p????aµµat????? t?? pa?a???? µe ß?s? t??
  p?a?µat??? ??t?s?
• ?a ep?????????? ??????a t?? a??a??? st? s?ed?asµ?
  p?????t??

42
?p??e???s?a??? efa?µ????
S??e??at??? ?µp???? (Collaborative Commerce)

• ???s?µ?p??e? ??f?a??? te???????e? ?ste ?a d??e? ?
  d??at?t?ta se p?????? ???a??sµ??? ?a s?ed??s???,
  a?apt?????, ?atas?e??s??? ?a? d?a?e???st???
  p?????ta, se s??e??at??? ß?s?
• ?????e? t?? ap?te?esµat???t?ta µe t? µe??s? t??
  ?????? s?ed?asµ?? t?? p?????t?? ,
  e?a??st?p????ta? ta p?e??????ta ap???µata,
  p??ß??p??ta? t? ??t?s?, ?a? ??at??ta? e??µe????
  eta????? ?a? pe??te?

43
?p??e???s?a??? efa?µ????
S??e??at??? ?µp????
44
?p??e???s?a??? efa?µ????
S??e??at??? ?µp????

• S??e??at???? p????aµµat?sµ??, p??ß?e?? ?a?
  a?ap????s? (CPFR)S??e??as?a µeta?? ep??e???se??
  ??a t? d?at?p?s? p??ß???e?? ??t?s??,
  p????aµµat?sµ?? pa?a????? ?a? t? s??t???sµ?
  ap?st????, ap????e?s?? ?a? d?a?e???s??
  ap??eµ?t??.
• ?d??t??? ??ad??? d??t?a Web d??t?a µ?s? t??
  ?p???? ep??e???s?? t?? ?d??? ???d?? µp????? ?a
  s??t???s??? d?ep??e???s?a??? ep??e???µat????
  d?ad??as?e?

45
?p??e???s?a??? efa?µ????
S??e??at??? ?µp????

• ??ast????t?te? st? p?a?s?? t?? s??e??at????
  eµp?????
• S?ed?as? ?a? ???pt??? p?????t??
• ???p???t?s? ?a? ?p?st?????
• S??t???sµ?? ef?d?ast???? a??s?da?
• ??ad??as?e? ef?d?asµ?? (logistics)
• ?p?st????? p???se?? ?a? e?pa?de?s?
• ??a?e???s? ?a?a????

46
?p??e???s?a??? efa?µ????
??a?e???s? S??se?? µe t??? ?e??te? (CRM)

• ??a?e???s? t?? t??p?? µe t??? ?p????? µ?a
  ep??e???s? ???eta? se epaf? µe t??? ?p?????te?
  ?a? t??? d???t????? pe??te? t??.
• ?p?te?e? t?s? ep??e???µat??? ?s? ?a? te?????????
  t?µ?a.
• ???s?µ?p??e? p????f???a?? s?st?µata ??a ?a
  s??t???se? ??e? t?? a????ep?d??se?? µe t???
  pe??te? st??? t?µe?? t?? p???se??, t?? µ???et????
  ?a? t?? e??p???t?s??

47
?p??e???s?a??? efa?µ????

• S?st?µata ??a?e???s?? S??se?? µe t??? ?e??te?
• ?a?a????????? ??? t?? a????ep?d?as? t??
  ep??e???s?? µe t??? pe??te?.
• ??a????? ded?µ??a ??a t? ße?t?st?p???s? t??
  es?d??, t?? ?e?d?f???a?, t?? ??a??p???s?? ?a? t??
  d?at???s?? t?? pe?at??.

48
?p??e???s?a??? efa?µ????
??a?e???s? S??se?? µe ?e??te?
49
?p??e???s?a??? efa?µ????

• S?st?µata ??a?e???s?? G??s?? (KMS)
• S???????? ??e? t?? s?et???? ???se?? ?a? eµpe???e?
  t?? ep??e???s?? ??a t?? ?p?st????? t??
  ep??e???µat???? d?ad??as??? ?a? t?? ap?f?se?? t??
  d?????s??.
• ??a?e???s? ?a? d?a??µ? e????f?? ?a? ?????
  ??f?a??? a?t??e?µ???? ???s??.

50
?p??e???s?a??? efa?µ????
S?st?µata ??a?e???s?? G??s??

• ? ????? t?? S?st?µ?t?? ??a?e???s?? G??s??
• ?p??t?s? ???s??
• ?p????e?s? ???s??
• ??a??µ? ???s??
• ?fa?µ??? ???s??

51
??e??? ?????f???a?? S?st?µata
??p?? ?a???sµ?a? ?p??e???µat???? ??????s??

• ??a?????? eta??e?a
• S?????t??s? d?ast????t?t?? st? ???a p????e?s??
• ????e????? eta??e?a
• ??????µ??? d?a?e???s? ?a? ??e???? se µ?a ß?s?,
  ap????t??s? t?? d?ast????t?t?? pa?a?????,
  d?a??µ?? ?a? p???se??.
• ???a??p?????? (Franchiser)
• ?? p????? s?ed???eta? ?a? s?????? pa???eta?
  (a????? st?d?a) st? ???a p????e?s?? ?a? ??
  p???se?? ?.?p. ?????ta? st? e??te????
• ?pe?e????? eta??e?a
• ?e? ??e? e????? ?d?a

52
??e??? ?????f???a?? S?st?µata
?a???sµ?a ?p??e???µat??? ??????s? ?a? ??p??
?????f???a??? S?st?µ?t??
??p?? ?S ??p?? ?p??e???µat???? ??????s?? ??p?? ?p??e???µat???? ??????s?? ??p?? ?p??e???µat???? ??????s?? ??p?? ?p??e???µat???? ??????s??
??p?? ?S ??a?????? ????e????? ???a??p?????? ?pe?e?????
?e?t????p???µ??a ?
??t???afa ?
?p??e?t??µ??a ? ? ?
???t??µ??a ? ?
53
?e??t? ?e??pt?s?? Zara

• ?p??e???µat??? pe??ß????? Speed Chic
• S??e??as?a µe ?pe?????ß???, ?????? se t??te?
  ???e? (Levi Strauss, ??, Limited)
• ???et? ????????s? (Zara)
• ?e?t?????a Zara
• ??e????t?? ?atast?µat??
• ???µe???e? ??a t?? p???se?? ?a??µe????, µ?s?
  Internet ?a? ???e? pa?a??e??e?
• ???e? p??t?se?? ??a ?p?????ta ? ??a p?????ta
• S?ed?ast??? ?µ?µa
• ?a ??a s??d?a ap?st?????ta? µ?s? Intranet sta
  ???t??? e???st?s?a
• Se 20 ?µ??e? ta ??a p?????ta ß??s???ta? sta
  ?atast?µata Zara (12 f???? ???????te?a ap? t???
  a?ta????st??)
• ?a?a???? ?a? ??????s? pa?a??e????
• ?e?t???? ap????? p?? s??d?eta? µe s??a??e? µe ta
  e???st?s?a pa?a?????
• ??t?µat?p???µ??a s?st?µata ta????µ?s??, d?a?????
  ?a? d??µ?????s??. ?µad?p???s? pa?a??e????
• ??????sa ?at?stas?
• ?????te?? ??st?? pa?a????? ap? t??? a?ta????st??
• S??t?µ?te??? ?????? ?????f???a? ???? p?????t??
• ?aµ???te?e? d?af?µ?st???? dap??e?
• ?a??te?? a?tap????s? st?? a????e? t?? pe?at??
• ??????se??

54
???t?se?? ??a t? µe??t? pe??pt?s?? Zara

• ???a e??a? ? t?????sa a?ta????st??? ?at?stas? t??
  Zara
• 2. ??? s??d???ta? ta p????f???a?? s?st?µata t??
  Zara ????? t?p?? s?st?µ?t?? ????? µe?a??te??
  s?µas?a ??a t?? eta??e?a a?t?
• 3. ??? ta p????f???a?? s?st?µata p??sf????? a??a
  st?? eta??e?a
• 4. ?a p??sd????sete ta d?????t???, ???a??s?a??
  ?a? te????????? ??t?µata p?? ep??e????? t? µ?????
  t?? eta??e?a?.
• 5. ??e? ß??s?µ? ep??e???µat??? µ??t??? ? Zara
  G?at? ?a? ? ??at? ???